MAPI error

Discussion in 'Windows Vista Mail' started by Graeme, Sep 19, 2007.

  1. Graeme

    Graeme Guest

    Hi, one of my programs (MYOB) is trying to send emails out via my email
    client (Windows Mail) but it shows an error:

    "An email session could not be started. Please check your MAPI installation"

    I have checked with MYOB and they say this is an email client issue, not
    anything to do with them.

    But I'm not sure what this means. Are there any settings I can edit in order
    to make this work?

    Any suggestions would be most appreciated.

    Graeme, Sep 19, 2007
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  2. Two possibilities.
    1. MYOB is not fully Vista compatible, or
    2. Your Windows Mail doesn't have all of its defaults.
    To correct this problem, go to Default Programs, which you
    can reach either from the Start menu or the Control Panel,
    then click the first item: "Set your default programs."
    After a few seconds a list of programs comes up.
    Click on Windows Mail. If all is well, it will respond
    "This program has all its defaults."
    If it reports less than all (3) of its defaults, fix it by selecting
    the option indicated by the first green arrow.

    Gary VanderMolen
    Gary VanderMolen, Sep 19, 2007
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  3. Graeme

    Graeme Guest

    Hi Gary, thankyou very much for your quick and informative reponse.

    1. They say that it is Vista compatible. I was using v16 which was Vista
    compatible and now just upgraded to v17 which is when I start getting the
    errors - perhaps this new version is not compatible for some reason...

    2. Checked this, all is good - "This program has all its defaults."

    Graeme, Sep 19, 2007
  4. Gary VanderMolen, Sep 19, 2007

  5. MYOB may require a Full MAPI client. WinMail is, I believe, just a Simple
    MAPI client. Check with MYOB. (Outlook is a Fill MAPI client, Outlook
    Express was not.
    Frank Saunders, MS-MVP OE/WM, Sep 19, 2007
  6. Graeme

    smlie4 Guest

    i have been using MYOBv13 on vista for a few months now sending receipts
    and invoices out through windows mail, then i got a MAPI error, i have
    just copied the back up file across to my XP computer with MS Office XP
    and I got the same error, which lead me to believe it was the file as
    the settings could not have changed in MYOB on both computers & they
    were both using different operating and mail systems. I created a new
    test file & invoice and tried sending and it worked. :D

    I am not sure if I am going to be able to fix the old file
    smlie4, Apr 8, 2008
  7. Graeme

    Guest Guest

    Outlook is the usual MAPI provider used with Vista, so if you don't
    have Outlook installed, you're likely to have trouble with anything
    that requires MAPI. Versions 2003 and more recent of Outlook
    run well under Vista; versions 2000 and 2002 run under Vista, but
    with some problems.

    See here for a group of extra-cost software packages, some of which
    include Outlook:

    Guest, Apr 9, 2008

  8. Windows Mail is just a Simple MAPI client. If your application requires a
    Full MAPI client then you need a program like Outlook. However, Outlook XP
    will not remember passwords on Vista.
    Frank Saunders, MS-MVP OE/WM, Apr 9, 2008
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