mce remote is not in snyc with set top box

Hello

i have a motoorola QIP2500 series set top box with verizon FIOS, all
digital signal. i had it installed about a month ago and had my mce remote
working with it by running the wizard and having the remote sensor over the
set top box IR sensor. i come back from vacation and it stops working.all the
functions on the mce remote work except for the tv channel switching. i have
run the wizard numerous times w/o any luck. calling verizon doesn't help
because i can switch the channels by using the set top remote, so they say it
is working. it is a pain to have to use 2 remotes to channel surf. i have
mce 2005 on 2 computers both hooked up to the FIOS and both have set top
boxes and they both have stoped working on the channel surffing.
any suggestions on getting this resloved.

thank you very much

 

Reboot the Media Center?
Reboot the cable box?
Does the I/R/ eye you attached to the cable box light up when a channel
change is initiated?
If not, confirm I/R eye is connected to the correct input on the Media
Center remote USB receiver.
All updates on the Media Center installed?
Teach MCE the new remote I/R codes?
(might have to trick it as it sounds like it "correctly" identifies your
remote during setup)
Meaning that during setup when it says "press ENTER, press ZERO", grab
another remote type (dvd player remote, audio receiver). When it fails to
identify, it will walk you through learning the new codes for the remote.
Use the digital cable remote then and see what happens.
Change the speed at which the channels are changed: fast, slow?
Did the cable box get a "firmware' update while you were gone?

 

Hello

thank you for your response
i have rebooted the set top box and MCE
the light does light up
i have run all updates on MCE from microsoft update
i did contact Verizion Fios and they did do a firmware update but they said
it shouldn't have effected MCE
i have run the set up wizard today and i have gotten it to work on my desk
top and somewhat on the TV MCE
i have a nvidia dual tv tuner on that computer nad it will recognize that it
is there but when i run the set up wizard it thinks i have 2 set top boxes on
that system and doesn't complete the setup, i i skip/cancel the set up , i am
back to the same issue of not changing channels. if i set up the wizard to
only use one of the dual tv tuners, i can use the mce remote to change but i
cannot watch and record 2 different channels on it. pior to the firmware
update, i had both systems working correctly.
my spesc on the TV MCE are
intel D945Gpm mobo
pentium D 930 cpu
2 g patriot ddr 2 memory
evga 7600gf graphics card SLI
seagate 300 HD SATA 2
nividia dual tv tuner card

any more suggestions on how to get the nividia card to work ?
i have an inquriy to nividia tech support also
thank you

cbalmoria

 

How do you have the cable box connected to MCE2005?
Why does it think there are two STB's connected?