Media player will not play .wmv in XP Pro

Discussion in 'Windows Media Player' started by Tool21man, Apr 28, 2010.

  1. Tool21man

    Tool21man Guest

    I'm running Windows XP Pro SP3 and have windows media player 11 installed on
    my system. I am having trouble playing any vidoes with the .wmv file
    extension. upon trying to play one of these videos I window pops up says
    that windows media player has encountered a problem and needs to close, then
    media player shuts down.

    I've tried rolling back to media player 9 and 10; and tried reinstalling
    media player 11. I've even tried using Real player to play these files but
    still get the same result. I've concluded that it is most likely something
    with the operating system but not sure.

    Does anyone have any suggestions on how to correct this problem? Has anyone
    encountered this before? Any help is appreciated. Thank you

    Tool21man, Apr 28, 2010
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  2. Tool21man

    rondor Guest

    just to tell u that i have the same problem with AVI files and WMP 11 --
    same error message -- i also tried to roll back -no success. my problem
    started following installations of video converting programs so i assume it
    has something to do with competability. If you find a solution, pls update.
    good luck!
    rondor, Apr 29, 2010
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  3. Tool21man

    Tim De Baets Guest

    Tim De Baets, Apr 30, 2010
  4. Tool21man

    Tim De Baets Guest

    Is this Windows XP as well? What video converting programs did you
    install, and have you tried uninstalling them?

    Please post the details of this crash. Instructions on how to get these
    details are at

    Tim De Baets, Apr 30, 2010
  5. Tool21man

    rondor Guest

    Dear Tim,
    Yes win XP SP-2.
    Programs installed and then uninstalled: AVStoDVD, dvdflick, dvd-converter,
    Avi2Dvd, freeVideoConverter, free_mkv_dvd, vsoConverteXtoDVD
    I tried to locate the event thru Admin tools- not sure this is the right one:
    Fault bucket 337816799.
    BTW, it's only AVI formats my WMP can't locate. these files disapeared also
    from the file list when I file>open > file of type in WMP
    pls read my detailed post above: "Windows Media Player 11 encountered a
    rondor, Apr 30, 2010
  6. Tool21man

    Tool21man Guest

    Here are the details of the crash that I am getting:

    Fault Bucket: 1838594154.

    Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module
    unknown, version, fault address 0x0000b78e.

    Does any of this help and where can I go from here?

    Tool21man, May 1, 2010
  7. Tool21man

    Tool21man Guest

    Thank you so very much for helping me out with my player problems. I did
    the system file checker and that fixed the problem. My media player now
    works fine.

    Tool21man, May 11, 2010
  8. Tool21man

    Railhound Guest

    Hi Neil

    I having the same problem. Tried you solution and sfc is asking for the
    installation CD. I do not have an installation CD since:

    1) My machine has an OEM version of Media Centre 2005
    2) Windows XP SP3 was released and my machine updated vie Windows Update.

    I tried creating an installation CD for XP SP3 as specified on the Windows
    support page but it seems like all the files are located in some form of
    compressed format and sfc can read them. At least it keeps reporting that the
    CD is the wrong onre.

    I'm kind of lost as to what to do.

    I think this issue was caused by my anti-virus software called F-Secure that
    erroneously wiped out some component of Windows XP.
    Railhound, Jun 3, 2010
  9. Tool21man

    Tim De Baets Guest

    Try removing WMP and reinstalling it. You should be able to find the WMP
    install package at the Microsoft Downloads website.

    Tim De Baets, Jun 6, 2010
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