Messages Not Being Saved to Sent Folder for Some Accounts

Discussion in 'Windows Vista Mail' started by Ken3739, Apr 9, 2008.

  1. Ken3739

    Ken3739 Guest

    I have three different accounts on my Windows Mail.

    Recently messages sent through two of these accounts are not being saved in
    my Sent folder. The messages themselves are being sent and received.

    There is no problem with the third account.

    On the Tools> Options> Sent tab. the "Save to Sent Folder" is checked.

    Why does this happen to two of three accounts?

    Thanks for your help
     
    Ken3739, Apr 9, 2008
    #1
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  2. Ken3739

    Bob Guest

    What firewall, anti-virus application or security suite is installed?

    Do you have anti-virus email scanning enabled?
     
    Bob, Apr 9, 2008
    #2
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  3. Ken3739

    Ken3739 Guest

    I have Norton Internet Security 2007.

    The e-mail scanning was enabled, but I turned it off. Unfortunately, this
    has not helped.
     
    Ken3739, Apr 9, 2008
    #3
  4. Ken3739

    Ken3739 Guest

    I can't explain it, but after disabling the e-mail scan there was no
    difference. A little while later I tried it again and the problem seemed to
    be corrected.

    Thanks for your advice.
     
    Ken3739, Apr 9, 2008
    #4
  5. Some antivirus programs, particularly Norton and McAfee, can
    cause bizarre problems in Windows Mail.
    Although this one problem seems alleviated for now, you are
    likely to see other problems crop up in the future.
     
    Gary VanderMolen, Apr 9, 2008
    #5
  6. Ken3739

    Bob Guest

    Norton is likely causing your problem.
    ***Disabling Norton is not enough. You need to completely uninstall it.***
    Replace Norton with the free AVG http://free.grisoft.com/ or Avast
    http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
    Defender. If it doesn't solve the problem, get rid of Norton anyway. Norton
    is known to cause many problems which don’t always appear immediately.
    Download and run the Norton Removal Tool.
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
     
    Bob, Apr 9, 2008
    #6
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