Messenger 2009 will not sign in, and then I have no internet

Discussion in 'Windows Live Messenger' started by Laura Butler, Feb 26, 2009.

  1. Laura Butler

    Laura Butler Guest

    I have downloaded Windows live messenger 2009. I have not been able to sign
    in. The little men spin around for about 5 minutes and then at the bottom
    right my blue guy has a red X and when I click on the messenger program it is
    not responding. Also after this has happened I have no internet connection. I
    have to either uninstall messenger or restart my computer to gain access to
    my internet again.

    I have tried to uninstall and reinstall the 2009 version of messenger but
    this still does not fix the problem. I have checked the time and date on my
    computer and they are correct. I have deleted the messenger contacts cache
    folders. I have tried to locate the "policies" folder in the msn messenger
    reg key files...but i dont have that folder (this information was listed as a
    way to solve the problem on a different forum)
    I have deleted all forms of windows messenger, windows live messenger, msn
    messenger, windows live plus and anything else I found that was listed as
    windows live messenger or msn messenger. And then re-installed Live messenger
    209 and it still will not sign me in.

    Please help!!!!!! I really enjoy chatting with family and friends on
    messenger but now I am not able to do so.

    If possible can you email me your responses as im not sure I will be able to
    find this forum took me 3 hours to try and find a way to contact
    microsoft through an email and I was UNSUCCESSFUL!!

    Thank you so very much

    Laura Butler
    Laura Butler, Feb 26, 2009
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  2. Laura Butler

    Laura Butler Guest

    Also I think I should mention I am running Windows xp and have cogego anti
    virus, my firewall is set to allow windows live messenger. I can't think of
    anything else that might help diagnose the problem but if you need more
    information I can post it.

    Laura Butler, Feb 26, 2009
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