"Messenger not available (0x80ee001c)" when attempting voice chat

Discussion in 'Windows Live Messenger' started by Dave, Sep 15, 2006.

  1. Dave

    Dave Guest

    I'm getting the following message:

    Messenger is not available right now. Please try again later. (0x80ee001c)

    ....when attempting a voice conversation with certain users. This is only
    happening with some people, not everyone. Interestingly, when these users
    try to opt-out of the Yahoo! interoperability program, they get an error
    message on the opt-out web page. They can connect OK to WLM, but voice is
    not working. Any ideas?
     
    Dave, Sep 15, 2006
    #1
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  2. Dave

    D@annyBoy Guest

    i would suggest you try later
    the server may be down

    While sipping a glass of green tea, I read that Dave wrote in
     
    D@annyBoy, Sep 17, 2006
    #2
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  3. Dave

    duoc Guest

    Dave,

    What sort of NAT/router are you connected to? Do you have any special
    settings on your NAT and/or do you run any software firewall?

    That message means that your client had a problem trying to establish an SSL
    connection to the voice servers.

    You wouldn't happen to have experience running a network capture (like
    ethereal) would you?

    -Duoc
     
    duoc, Sep 20, 2006
    #3
  4. Dave

    Guest

     
    , Aug 19, 2007
    #4
  5. Dave

    Nad_42 Guest

    Im getting the same problem, you dont happen to know of any way to get
    through a proxy as the network i am in secures itself through a proxy, rather
    annoying >.<
     
    Nad_42, May 8, 2008
    #5
  6. i am getting this problem when ever i start voice chat
     
    muhammed Moin, Aug 3, 2008
    #6
  7. Dave

    Mo Guest

    Hi guyes,

    I have same problem here. I have phoned my interniet provider, and they
    informed me that they have blocked this service, since they want to pay for
    it.
    Microsoft has offered this service for free, but the internet providers has
    blocked.
    I am using T-Mobile Broadband.

    Any idea how we can resolve it?
     
    Mo, Oct 8, 2008
    #7
  8. Dave

    Anthony31 Guest

    I have been using Windows live for sometime now with no problems.... I
    downloaded the New Windows Live Essentials Yesterday...its great and easy to
    use but now i have a problem with Messenger I get the following errors....

    Your computer does not have a sound card, or a sound card is not selected.
    Messenger is not available right now. Please try again later. (0x8ac70004)

    And when you try to configure the webcam and sound options i get this error

    "we are unable to run audio and video setup"

    Since this I Rebuilt my laptop which tool 4hours off my life and still get
    the following errors and yeap I have updated all drivers I see there is many
    problems with this error if you google the error msg but no fix as this is a
    microsoft page any chance of a bit of help? being it was your CEO that
    recommended to download it!

    I am Running XP Service Pack 3 And Its Original not Pirate.

    Please Please HELP!

    anthony
     
    Anthony31, Jan 9, 2009
    #8
  9. Dave

    Anthony31 Guest

    Received Today From Fred Technical Services Microsoft Cheers Fred!

    Hi Anthony,

    Thank you for contacting Windows Live Messenger Technical Support. My name
    is Fred, and I'll be glad to assist you with your concern.

    I understand that you cannot use your Windows Live Messenger because you are
    receiving an error 0x8ac70004 after upgrading it to Windows Live Essentials
    2009. I know this is important to you so I will do my best to help you in
    this matter.

    I have reviewed your support request and it is possible that your Windows
    Live Messenger contains corrupted registry files which cause this effect or
    you have corrupted cache in your system which results in this erroneous
    information.

    What we need to do is to perform a clean installation to clear your
    corrupted files, clean your registry and renew your cache files.

    Note: clean install is different from just removing and installing because
    in clean install we also clear the registry and all the files of Windows Live
    Messenger.

    Take note of the Windows Live Messenger version you are using. To know the
    version of Messenger you are using: In the Messenger main window, go to Help,
    then click About Messenger.

    To perform a clean installation of Windows Live Messenger:

    1. Remove Windows Live Messenger from the computer.

    Note: This will remove all your Windows Live products since the Windows Live
    Beta products in the Windows Live Installer are all integrated.

    a. Click Start, Run, type appwiz.cpl and press enter.

    b. Click on Windows Live Beta (all programs) then click Change/Remove

    c. Select Install or Uninstall then click on Continue.

    d. Under the selection "You installed these earlier", uncheck Windows Live
    Messenger then click on Continue.

    2. Remove the temporary files and folders from the computer:

    a. Click Start, click Run, type cleanmgr , and then click OK.

    b. If you are prompted, click C: in the Select the drive you want to clean
    up list, and then click OK.

    Notes:

    -If you partitioned the hard disk, the CleanMgr utility prompts you to
    select a drive.

    -The Disk Cleanup utility displays how much disk space can be freed.

    -This process can take several minutes.

    c. On the Disk Cleanup tab, make sure that only the following options are
    selected:

    -Downloaded Program Files

    -Temporary Internet Files

    -Temporary files

    -Temporary Offline Files

    -Offline Files

    d. Click OK two times.

    3. Delete Windows Live Messenger related cache files.

    a. The following commands delete files that are using when you sign in and
    the Contacts Cache folders.

    i. Click Start, click Run, type %USERPROFILE%\Application Data\Microsoft\
    and then press Enter. Delete the IdentityCRL folder.

    ii. Click Start, click Run, type %ALLUSERSPROFILE%\Application
    Data\Microsoft\ and then press Enter. Delete the IdentityCRL folder.

    iii. Click Start, click Run, type %USERPROFILE%\Local Settings\Application
    Data\Microsoft\ and then press Enter. Delete the Windows Live Contacts folder.

    iv. Click Start, click Run, type %USERPROFILE%\ and then press Enter. Delete
    the Contacts folder.

    b. The following commands delete files related to sharing folders. Executing
    this command may result in deleting the files your contacts shared with you
    or that you shared with your contacts using the sharing Folders feature.
    Please create a backup of these files, if desired, before executing the next
    two commands.

    i. Click Start, click Run, type %USERPROFILE%\Local Settings\Application
    Data\Microsoft\Messenger\ and then press Enter. Open your Windows Live ID
    (E-mail address) then delete the Sharing Folders folder.

    ii. Click Start, click Run, type %USERPROFILE%\Local Settings\Application
    Data\Microsoft\Messenger\ and then press Enter. Open your Windows Live ID
    (E-mail address) then delete the SharingMetaData folder.

    4. Delete Windows Live Messenger-associated registry keys.

    Important: The following steps contain information about how to modifying
    the registry. Before you modify the registry, make sure to back it up, and
    make sure that you understand how to restore the registry if a problem
    occurs. For information about how to back up, restore, and edit the registry,
    visit the following Web site:

    http://support.microsoft.com/kb/256986

    Warning: If you use Registry Editor incorrectly, you may cause serious
    problems that may require you to reinstall your operating system. Microsoft
    cannot guarantee that you can solve problems that result from using Registry
    Editor incorrectly. Use Registry Editor at your own risk.

    a. Click Start, click Run, type CMD, and then press ENTER to open the
    command window.

    b. Type the following commands exactly as they appear below. Press ENTER
    after typing each command to execute the command.

    Note: In some case you may encounter the error that the key does not exist.
    If you have typed the command correctly, this may be because the key has
    already been removed earlier or does not exists on your machine.

    REG DELETE "HKLM\Software\Microsoft\Windows Live\Messenger' /f

    REG DELETE HKCU\Software\Microsoft\MSNMessenger /f

    REG DELETE "HKCU\Software\Microsoft\Windows Live\Communications
    Clients\Shared" /f

    REG DELETE HKCU\Software\Microsoft\IdentityCRL /f

    5. Restart the computer.

    6. Reinstall Windows Live Messenger:

    a. Visit the following Web site:

    Windows Live Messenger 2008

    http://get.live.com/WL/config_all

    b. Click Get it free or click Download now.

    c. In the File Download window, click Run or click Save.

    d. Follow the steps to install Messenger.

    I hope these steps help resolve your concern with Windows Live Messenger.
    Should you have any other questions or if you need further assistance
    regarding this issue, please do not hesitate to contact us again by replying
    directly to this e-mail.

    Thank you for contacting Windows Live Messenger Technical Support. Have a
    great day.

    Sincerely,

    Fred

    Windows Live Messenger Technical Support.
     
    Anthony31, Jan 10, 2009
    #9
  10. Dave

    scottdh Guest

    i followed all this and no change whatsoever
    this is really annoying cause it worked tonight before i updated my
    messenger to this
     
    scottdh, Jan 11, 2009
    #10
  11. Dave

    Anthony31 Guest

    Hi Scot...

    I have been told by windows live messaging team there is a problem with XP
    Service pack 3 and there working on it.... Do it again but dont install the
    new messenger just Windows live Just not the new messenger (Repeated)...

    The link for 8.5 is listed...

    If you have any problems let me know

    Mac
     
    Anthony31, Jan 11, 2009
    #11
  12. Dave

    Anthony31 Guest

    Anthony31, Jan 11, 2009
    #12
  13. Dave

    Anthony31 Guest

    ****UPDATE********

    Hi Anthony,

    This is Manny and thank you for writing back.

    I understand that you cannot use the webcam feature of the Windows Live
    Messenger Beta version because it could not recognize your webcam device. You
    are getting error 0x8ac70004. You tried uninstalling and reinstalling the
    program but the issue came back. I realize this must be a huge inconvenience
    for you. Let me try to help.

    Anthony, you may be correct as the beta version of Windows Live Messenger is
    still on going and we really expect some glitches and issues which will be
    addressed promptly by our technical team. And this issue may be one of them.
    What we can try is to uninstall and reinstall the beta program once more. If
    this still would not work, I advise you to download and install the latest
    released version of Windows Live Messenger which is version 8.5. The download
    site is
    http://www.microsoft.com/downloads/...73-48cc-4f7a-b445-0487bd5e84ef&DisplayLang=en

    Before we begin, please make sure that if you have any third-party
    applications (such as MyWebSearch Toolbar, MacroGaming SweetIM, Kiwee
    Toolbar, Smiley Central, Messenger Plus, Handwriting, Hotbar, Simbar and
    Info Pen) installed on your computer, please remove them because there is a
    possibility that these programs are conflicting with Windows Live Messenger
    functionalities.

    To perform a clean installation of Messenger, please follow these steps:

    1. Click on the Start (pearl) button, type appwiz.cpl and press enter.

    2. Click on Windows Live Beta (all programs) then click on Uninstall/Change

    3. Select Install or Uninstall then click on Continue.

    4. Under the selection "You installed these earlier", uncheck Windows Live
    Messenger then click on Continue.

    To reinstall the program:

    a. Visit the following Web site:

    http://download.live.com/messenger for Windows Live Messenger beta (14)

    b. Click "Download".

    c. In the File Download window, click Run or click Save.

    d. Follow the steps to install Messenger.

    I hope these steps help resolve your concern with Windows Live Messenger.
    Should you have any other questions or if you need further assistance
    regarding this issue, please do not hesitate to contact us again by replying
    directly to this e-mail.

    Thank you for contacting Windows Live Messenger Technical Support. Have a
    great day.

    Sincerely,

    Manny

    Windows Live Messenger Technical Support
     
    Anthony31, Jan 11, 2009
    #13
  14. Dave

    write2slappy Guest

    I was encountering the saem issue and this solves the problem. Shame because
    the new Beta version looked good.
     
    write2slappy, Jan 16, 2009
    #14
  15. Dave

    sasa Guest

     
    sasa, Jan 24, 2009
    #15
  16. Dave

    sasa Guest

    Hi the same happend to me only with some users when I try to connect to video
    call or call in MSN,yahoo was working fine;I done many things,I install again
    live messenger but the same;I had full trial security protection of AVG 8.0,I
    was thinking is firewall but wasn't;I remove AVG security protection
    completly and gues what start working;now I can chat with everybody;I just
    put free version of AVG 8.0;
    Try to remove security protection what you using!
     
    sasa, Jan 26, 2009
    #16
  17. Dave

    Thais Guest

    HEY. I AM HAVING THE SAME ERROR MESSAGE AND I RUN WINDOWS VISTA. COULD YOU
    PLEASE PROVIDE ME A 'STEP BY STEP'AS THE ONE YOU DID FOR WINDOWS XP?

    THANK YOU SO MUCH (MESSENGER IS MY MAIN WAY OF COMMUNICATING WITH MY FAMILY
    BACK IN MY HOME COUNTRY AND NOT BEING ABLE TO USE IT HAS REALY BEEN SAD)
     
    Thais, Feb 13, 2009
    #17
  18. Dave

    Jack Guest

    I tried this and it didn't work. Please note that I get errors with both
    calls and with video call. I have Windows Vista. I have also another
    computer with XP on it with no problems what so ever. Could you please
    advise what to do about this? If an older version is the solution, could you
    please share a link on where to get it safely and what to do before
    installation?

    Many thanks
     
    Jack, Apr 30, 2009
    #18
  19. Dave

    Dean Guest

    I get this message every other day whlist trying to video chat with my family
    as they live in a different country. The respone i got from IT support was
    some software simply isnt compatible with Microsoft Vista and only works
    sometimes ... yes another MS failure
     
    Dean, Jun 17, 2009
    #19
  20. Hi Guys,

    Is there a real solution to this problem? I tried to reinstall the msn but
    exactly the same problem as you had.
    Thanks
     
    Blondbutnotstupid, Sep 9, 2009
    #20
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