messengeruser account password

Discussion in 'Windows Live Messenger' started by grovelli, Feb 22, 2010.

  1. grovelli

    grovelli Guest

    I need to access WLM using a @messengeruser.com account I have to retrieve
    the address of one of the contacts but I don't remember the password.
    Is there any way to retrieve(or reset) the password associated with a
    @messengeracount.com account? I've tried to do it but I get a message
    saying that it's a limited account that doesn't provide for passport reset.
     
    grovelli, Feb 22, 2010
    #1
    1. Advertisements

  2. Greetings,

    You might try contacting Windows Live ID services, as they can provide specific help as
    opposed to the mindless passport reset form.

    Windows Live ID services can help with this:
    https://support.live.com/default.aspx?productkey=wlid

    To get to the form choose any option from the FAQ on the left, then choose 'Get more help' at
    the bottom right, and then 'Get more support'.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Feb 24, 2010
    #2
    1. Advertisements

  3. grovelli

    grovelli Guest

    Thanks Jonathan, I did and what follows is the exchange, they don't seem to
    reply anymore though.

    Thanks Max but after accessing the link
    https://accountservices.passport.net/uiresetpw.srf and inputting the
    following email address and the control
    characters, I still get the same old message you see below. Can you help me
    reset or change the password for my account?

    Can't reset your password
    You have a limited account that does not contain the information needed to
    reset your password.

    If you can't remember your password, you can sign up for a full account,
    which offers password reset options.

    Learn more about limited accounts






    --------------------------------------------------------------------------------
    From:
    To:
    CC:
    Subject: RE: SRX1125875030ID - Windows Live ID:Sign in and password:I get a
    limited account m
    Date: Wed, 24 Feb 2010 12:11:55 -0800

    Thank you for contacting the Windows Live Technical Support; my name is Max,
    and I will be assisting you with your question (based on what you selected on
    our support page) around the message you are getting during a password reset
    that states you have a limited account. The specific message you are seeing
    states: "Can’t reset your password. You have a limited account that does not
    contain the information needed to reset your password."

    A recent update to our password reset page has caused some issues with
    providing a password reset to your e-mail address in question. If you did not
    set up an alternate e-mail address or you did not set up the option to reset
    your password with a secret question and answer, then you are seeing this
    error page. We have a work around if you still have access to your e-mail
    address by accessing the following site:

    https://accountservices.passport.net/uiresetpw.srf
    NOTE: This site will allow you to have a password reset mail sent to your
    e-mail address. Hotmail users often asked why they would have a password
    reset sent to an e-mail address they are unable to access... this feature was
    designed to assist specific Hotmail users that are still able to access their
    accounts (via auto-saved passwords), but are unable to remember their
    password.

    We are working to resolve this issue with our main password reset page, but
    in the meantime, you should be able to use the above page. I do not have an
    estimated time on this fix, but I hope the link will get you what you need.

    If you are still having issues completing a password reset thru our
    forgotten password options or I have not addressed your specific question,
    then write back to this email and provide additional detail for us to assist
    you. You should expect a reply within 24 hours. Thank you for contacting
    Windows Live.

    Sincerely,
    Max: Windows Live Technical Support SR
     
    grovelli, Feb 25, 2010
    #3
  4. Hi,

    Might take longer if they actually have to type an answer (lol).

    I'm afraid I have no escalation process for Live ID (actually I have no escalation process
    for anything anymore), so we're all at the mercy of the support group sadly.

    If you don't get a reply by the end of the week, I'd just start again or send another reply.
    I've seen them reset passwords in other ways, so it's not an impossible task here.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Feb 25, 2010
    #4
  5. grovelli

    grovelli Guest

    "Might take longer if they actually have to type an answer (lol)."
    ROFL!!!!
    Ok, I'll follow your advice. What's an escalation process?
     
    grovelli, Feb 25, 2010
    #5
  6. Hi,

    As far as I know, initial replies can't be done by hand (they have use pre-made responses)
    but follow-ups can, so it's not that far from the truth.

    Escalation meaning being able to jump ahead of this support and get someone directly at
    Microsoft to handle it.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Feb 26, 2010
    #6
  7. grovelli

    grovelli Guest

    Thanks again Jonathan, I've received the mail below, to which I've replied
    providing all the info in my possession so as to allow them(hopefully) to
    reset the password.


    Dear Customer,

    Thank you for writing to Windows Live Technical Support.

    Your concern is important to us. We normally respond to our customers
    within 24 hours.
    However, due to the large number of messages we received recently, we are
    sorry that we were unable to respond to your issue within this time frame.

    Windows Live ID understands your need for security, privacy and convenience
    by allowing you to reset your own password. This will prevent Microsoft
    employees from knowing your password and regaining access to your account
    becomes faster and easier.

    Before attempting to reset your password, I suggest that you first clear
    your browser's cache and delete cookies. The "Temporary Internet Files"
    folder store information your computer exchanges with the websites you
    visited. These files facilitate the communication between your computer and
    the websites. As time passes, these files become cluttered and can adversely
    affect communication. The clutter will have to be regularly cleaned to
    ensure seamless communication. To do this, please visit:
    http://support.microsoft.com/kb/278835/en-us

    For instructions to reset your password, please follow the steps provided in
    link below:

    http://help.live.com/Help.aspx?mark...query=Accountv1_PROC_SelectSecretQuestion.htm

    Please note that you will be directed to Windows Live ID Help Pane. If you
    encounter any issues, kindly verify which of the steps did not work for you
    as we want to make sure the instructions are easy to follow.

    If you encounter issues resetting your password online, you must provide
    more information to prove ownership of the account before we can send you an
    e-mail containing the link that will allow you to reset the password of your
    Windows Live ID. Please send us the information below.

    Important: We need you to answer the account information completely and
    accurately so that we can immediately resolve your password issue. Providing
    incomplete data may cause delay in our investigation. Please provide the same
    information you used when you registered your account. The information you
    will send us will be treated with outmost confidentiality and will only be
    used to solve this particular issue. Also, please give us at least 48 hours
    to properly investigate your account.



    Please put N/A or NONE if the question is not applicable.



    1. Your Windows Live ID

    2. Your first name and your last name

    3. Your date of birth (month/date/year)

    4. Your country

    5. Your state (if applicable)

    6. Your postal code

    7. Your IP address List the IP addresses from each computer that you use to
    access your account. To determine your IP address, visit the following Web
    site:

    http://www.whatismyip.com

    The numbers that appear at the top of this Web page is your IP address.

    8. The answer to your secret question

    9. The "alternate e-mail address" that is on file for the account

    10. Your Internet service provider. An ISP is a company that provides an
    end user with a connection to the Internet and other similar services, such
    as e-mail. Examples include MSNIA, EarthLink, and Comcast.

    11. The last date and time when you successfully signed in



    More information that may help us verify account ownership:



    Windows Live Hotmail customers



    12. The names of any folders that you created in addition to the default
    folders

    13. Names of contacts in your address book (please include the e-mail
    address)

    14. Subjects of any old mail that is in your Inbox or mail folders



    Windows Live Messenger customers



    15. Names of contacts on your contact list (please include the e-mail
    address)

    16. Your Windows Live Messenger nickname (display name)



    When we receive the answers that you provide, we will review the information
    and reply.



    We appreciate your continued support as we strive to provide you with the
    highest quality service available. Thank you for using Windows Live ID.

    Sincerely,

    Windows Live Technical Support
     
    grovelli, Feb 26, 2010
    #7
  8. Hi,

    Glad things are moving along with that. Hopefully you get access back soon.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Feb 27, 2010
    #8
  9. grovelli

    grovelli Guest

    Well Jonathan, I guess there's no way to retrieve the password to a limited
    account because after providing them with the additional info they asked for
    to prove ownership of the account, I've just received the following:
    Hello Giorgio,

    Thank you for writing back to Windows Live Technical Support. I am sorry for
    the delayed response. I understand that you need assistance in regaining
    access to your account. I realize the
    importance of resolving your issue and I am here to help you.

    However, please be advised that the account that you registered under
    @messengeruser.com is known as a limited account. Because this is a limited
    account, we cannot help you retrieve your password.

    A limited account is an account that lets you sign in to some of the sites
    and services on MSN and Windows Live and does not require that you provide
    account information or a valid e-mail address upon the creation. Because no
    personal information is gathered during the creation of your limited account,
    there is no information available to us in verifying your ownership to the
    limited account.

    To register for a new account, please visit
    https://accountservices.passport.net/ppnetworkhome.srf . Under the Sign up
    today section, you can select to create a new Hotmail e-mail address, use
    your own e-mail address, or a limited account. After you create an account,
    we suggest that you update the information on the account (including the
    limited account) by making sure that an alternate e-mail is added as well as
    any additional information. For the limited account, this is completely
    voluntary and is not required. To update your account information, visit the
    following Web site: http://account.live.com.

    For your future queries on Windows Live products, come and visit Windows
    Live Solutions Center: http://windowslivehelp.com/

    This is our new solutions portal with direct access to support resources.
    Users can get real-time updates on service availability, questions asked by
    other users and solution from Windows Live Technical Support experts and
    knowledgeable customers.

    We appreciate your continued support as we strive to provide you with the
    highest quality service available. Thank you for using Windows Live ID.
     
    grovelli, Mar 19, 2010
    #9
  10. grovelli

    judith owens Guest

    need to abily to send e-mail



    grovelli wrote:

    messengeruser account password
    22-Feb-10

    I need to access WLM using a @messengeruser.com account I have to retriev
    the address of one of the contacts but I do not remember the password
    Is there any way to retrieve(or reset) the password associated with
    @messengeracount.com account? I have tried to do it but I get a messag
    saying that it is a limited account that does not provide for passport reset.

    Previous Posts In This Thread:

    messengeruser account password
    I need to access WLM using a @messengeruser.com account I have to retriev
    the address of one of the contacts but I do not remember the password
    Is there any way to retrieve(or reset) the password associated with
    @messengeracount.com account? I have tried to do it but I get a messag
    saying that it is a limited account that does not provide for passport reset.

    Greetings,You might try contacting Windows Live ID services, as they can
    Greetings

    You might try contacting Windows Live ID services, as they can provide specific help a
    opposed to the mindless passport reset form

    Windows Live ID services can help with this
    https://support.live.com/default.aspx?productkey=wli

    To get to the form choose any option from the FAQ on the left, then choose 'Get more help' a
    the bottom right, and then 'Get more support'

    -
    Jonathan Ka
    Microsoft MVP - Windows Live Messenge
    MSN Messenger/Windows Messenge
    MessengerGeek Blog: http://www.messengergeek.co
    Messenger Resources: http://messenger.jonathankay.co
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citatio
    --

    Thanks Jonathan, I did and what follows is the exchange, they do not seem
    Thanks Jonathan, I did and what follows is the exchange, they do not seem t
    reply anymore though

    Thanks Max but after accessing the lin
    https://accountservices.passport.net/uiresetpw.srf and inputting th
    following email address and the contro
    characters, I still get the same old message you see below. Can you help m
    reset or change the password for my account

    Can't reset your passwor
    You have a limited account that does not contain the information needed t
    reset your password

    If you cannot remember your password, you can sign up for a full account
    which offers password reset options

    Learn more about limited account



    -------------------------------------------------------------------------------
    From:
    To:
    CC
    Subject: RE: SRX1125875030ID - Windows Live ID:Sign in and password:I get
    limited account
    Date: Wed, 24 Feb 2010 12:11:55 -080

    Thank you for contacting the Windows Live Technical Support; my name is Max
    and I will be assisting you with your question (based on what you selected o
    our support page) around the message you are getting during a password rese
    that states you have a limited account. The specific message you are seein
    states: "Can???t reset your password. You have a limited account that does no
    contain the information needed to reset your password.

    A recent update to our password reset page has caused some issues wit
    providing a password reset to your e-mail address in question. If you did no
    set up an alternate e-mail address or you did not set up the option to rese
    your password with a secret question and answer, then you are seeing thi
    error page. We have a work around if you still have access to your e-mai
    address by accessing the following site

    https://accountservices.passport.net/uiresetpw.sr
    NOTE: This site will allow you to have a password reset mail sent to you
    e-mail address. Hotmail users often asked why they would have a passwor
    reset sent to an e-mail address they are unable to access... this feature wa
    designed to assist specific Hotmail users that are still able to access thei
    accounts (via auto-saved passwords), but are unable to remember their
    password.

    We are working to resolve this issue with our main password reset page, but
    in the meantime, you should be able to use the above page. I do not have an
    estimated time on this fix, but I hope the link will get you what you need.

    If you are still having issues completing a password reset thru our
    forgotten password options or I have not addressed your specific question,
    then write back to this email and provide additional detail for us to assist
    you. You should expect a reply within 24 hours. Thank you for contacting
    Windows Live.

    Sincerely,
    Max: Windows Live Technical Support SR

    Hi,Might take longer if they actually have to type an answer (lol).
    Hi,

    Might take longer if they actually have to type an answer (lol).

    I am afraid I have no escalation process for Live ID (actually I have no escalation process
    for anything anymore), so we are all at the mercy of the support group sadly.

    If you do not get a reply by the end of the week, I'd just start again or send another reply.
    I have seen them reset passwords in other ways, so it is not an impossible task here.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
    --

    "Might take longer if they actually have to type an answer (lol)."ROFL!!!!
    "Might take longer if they actually have to type an answer (lol)."
    ROFL!!!!
    Ok, I will follow your advice. What's an escalation process?

    :

    Hi,As far as I know, initial replies cannot be done by hand (they have use
    Hi,

    As far as I know, initial replies cannot be done by hand (they have use pre-made responses)
    but follow-ups can, so it is not that far from the truth.

    Escalation meaning being able to jump ahead of this support and get someone directly at
    Microsoft to handle it.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
    --

    Thanks again Jonathan, I have received the mail below, to which I have
    Thanks again Jonathan, I have received the mail below, to which I have replied
    providing all the info in my possession so as to allow them(hopefully) to
    reset the password.


    Dear Customer,

    Thank you for writing to Windows Live Technical Support.

    Your concern is important to us. We normally respond to our customers
    within 24 hours.
    However, due to the large number of messages we received recently, we are
    sorry that we were unable to respond to your issue within this time frame.

    Windows Live ID understands your need for security, privacy and convenience
    by allowing you to reset your own password. This will prevent Microsoft
    employees from knowing your password and regaining access to your account
    becomes faster and easier.

    Before attempting to reset your password, I suggest that you first clear
    your browser's cache and delete cookies. The "Temporary Internet Files"
    folder store information your computer exchanges with the websites you
    visited. These files facilitate the communication between your computer and
    the websites. As time passes, these files become cluttered and can adversely
    affect communication. The clutter will have to be regularly cleaned to
    ensure seamless communication. To do this, please visit:
    http://support.microsoft.com/kb/278835/en-us

    For instructions to reset your password, please follow the steps provided in
    link below:

    http://help.live.com/Help.aspx?mark...query=Accountv1_PROC_SelectSecretQuestion.htm

    Please note that you will be directed to Windows Live ID Help Pane. If you
    encounter any issues, kindly verify which of the steps did not work for you
    as we want to make sure the instructions are easy to follow.

    If you encounter issues resetting your password online, you must provide
    more information to prove ownership of the account before we can send you an
    e-mail containing the link that will allow you to reset the password of your
    Windows Live ID. Please send us the information below.

    Important: We need you to answer the account information completely and
    accurately so that we can immediately resolve your password issue. Providing
    incomplete data may cause delay in our investigation. Please provide the same
    information you used when you registered your account. The information you
    will send us will be treated with outmost confidentiality and will only be
    used to solve this particular issue. Also, please give us at least 48 hours
    to properly investigate your account.



    Please put N/A or NONE if the question is not applicable.



    1. Your Windows Live ID

    2. Your first name and your last name

    3. Your date of birth (month/date/year)

    4. Your country

    5. Your state (if applicable)

    6. Your postal code

    7. Your IP address List the IP addresses from each computer that you use to
    access your account. To determine your IP address, visit the following Web
    site:

    http://www.whatismyip.com

    The numbers that appear at the top of this Web page is your IP address.

    8. The answer to your secret question

    9. The "alternate e-mail address" that is on file for the account

    10. Your Internet service provider. An ISP is a company that provides an
    end user with a connection to the Internet and other similar services, such
    as e-mail. Examples include MSNIA, EarthLink, and Comcast.

    11. The last date and time when you successfully signed in



    More information that may help us verify account ownership:



    Windows Live Hotmail customers



    12. The names of any folders that you created in addition to the default
    folders

    13. Names of contacts in your address book (please include the e-mail
    address)

    Hi,Glad things are moving along with that. Hopefully you get access back soon.
    Hi,

    Glad things are moving along with that. Hopefully you get access back soon.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
    --

    Well Jonathan, I guess there is no way to retrieve the password to a
    Well Jonathan, I guess there is no way to retrieve the password to a limited
    account because after providing them with the additional info they asked for
    to prove ownership of the account, I have just received the following:
    Hello Giorgio,

    Thank you for writing back to Windows Live Technical Support. I am sorry for
    the delayed response. I understand that you need assistance in regaining
    access to your account. I realize the
    importance of resolving your issue and I am here to help you.

    However, please be advised that the account that you registered under
    @messengeruser.com is known as a limited account. Because this is a limited
    account, we cannot help you retrieve your password.

    A limited account is an account that lets you sign in to some of the sites
    and services on MSN and Windows Live and does not require that you provide
    account information or a valid e-mail address upon the creation. Because no
    personal information is gathered during the creation of your limited account,
    there is no information available to us in verifying your ownership to the
    limited account.

    To register for a new account, please visit
    https://accountservices.passport.net/ppnetworkhome.srf . Under the Sign up
    today section, you can select to create a new Hotmail e-mail address, use
    your own e-mail address, or a limited account. After you create an account,
    we suggest that you update the information on the account (including the
    limited account) by making sure that an alternate e-mail is added as well as
    any additional information. For the limited account, this is completely
    voluntary and is not required. To update your account information, visit the
    following Web site: http://account.live.com.

    For your future queries on Windows Live products, come and visit Windows
    Live Solutions Center: http://windowslivehelp.com/

    This is our new solutions portal with direct access to support resources.
    Users can get real-time updates on service availability, questions asked by
    other users and solution from Windows Live Technical Support experts and
    knowledgeable customers.

    We appreciate your continued support as we strive to provide you with the
    highest quality service available. Thank you for using Windows Live ID.



    :


    Submitted via EggHeadCafe - Software Developer Portal of Choice
    Free Online Courses Available for Eggheadcafe.com Users
    http://www.eggheadcafe.com/tutorial...8-fc3cf6855293/free-online-courses-avail.aspx
     
    judith owens, May 5, 2010
    #10
  11. grovelli

    judith owens Guest

    explantion



    grovelli wrote:

    messengeruser account password
    22-Feb-10

    I need to access WLM using a @messengeruser.com account I have to retriev
    the address of one of the contacts but I do not remember the password
    Is there any way to retrieve(or reset) the password associated with
    @messengeracount.com account? I have tried to do it but I get a messag
    saying that it is a limited account that does not provide for passport reset.

    Previous Posts In This Thread:

    messengeruser account password
    I need to access WLM using a @messengeruser.com account I have to retriev
    the address of one of the contacts but I do not remember the password
    Is there any way to retrieve(or reset) the password associated with
    @messengeracount.com account? I have tried to do it but I get a messag
    saying that it is a limited account that does not provide for passport reset.

    Greetings,You might try contacting Windows Live ID services, as they can
    Greetings

    You might try contacting Windows Live ID services, as they can provide specific help a
    opposed to the mindless passport reset form

    Windows Live ID services can help with this
    https://support.live.com/default.aspx?productkey=wli

    To get to the form choose any option from the FAQ on the left, then choose 'Get more help' a
    the bottom right, and then 'Get more support'

    -
    Jonathan Ka
    Microsoft MVP - Windows Live Messenge
    MSN Messenger/Windows Messenge
    MessengerGeek Blog: http://www.messengergeek.co
    Messenger Resources: http://messenger.jonathankay.co
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citatio
    --

    Thanks Jonathan, I did and what follows is the exchange, they do not seem
    Thanks Jonathan, I did and what follows is the exchange, they do not seem t
    reply anymore though

    Thanks Max but after accessing the lin
    https://accountservices.passport.net/uiresetpw.srf and inputting th
    following email address and the contro
    characters, I still get the same old message you see below. Can you help m
    reset or change the password for my account

    Can't reset your passwor
    You have a limited account that does not contain the information needed t
    reset your password

    If you cannot remember your password, you can sign up for a full account
    which offers password reset options

    Learn more about limited account



    -------------------------------------------------------------------------------
    From:
    To:
    CC
    Subject: RE: SRX1125875030ID - Windows Live ID:Sign in and password:I get
    limited account
    Date: Wed, 24 Feb 2010 12:11:55 -080

    Thank you for contacting the Windows Live Technical Support; my name is Max
    and I will be assisting you with your question (based on what you selected o
    our support page) around the message you are getting during a password rese
    that states you have a limited account. The specific message you are seein
    states: "Can???t reset your password. You have a limited account that does no
    contain the information needed to reset your password.

    A recent update to our password reset page has caused some issues wit
    providing a password reset to your e-mail address in question. If you did no
    set up an alternate e-mail address or you did not set up the option to rese
    your password with a secret question and answer, then you are seeing thi
    error page. We have a work around if you still have access to your e-mai
    address by accessing the following site

    https://accountservices.passport.net/uiresetpw.sr
    NOTE: This site will allow you to have a password reset mail sent to you
    e-mail address. Hotmail users often asked why they would have a passwor
    reset sent to an e-mail address they are unable to access... this feature wa
    designed to assist specific Hotmail users that are still able to access thei
    accounts (via auto-saved passwords), but are unable to remember their
    password.

    We are working to resolve this issue with our main password reset page, but
    in the meantime, you should be able to use the above page. I do not have an
    estimated time on this fix, but I hope the link will get you what you need.

    If you are still having issues completing a password reset thru our
    forgotten password options or I have not addressed your specific question,
    then write back to this email and provide additional detail for us to assist
    you. You should expect a reply within 24 hours. Thank you for contacting
    Windows Live.

    Sincerely,
    Max: Windows Live Technical Support SR

    Hi,Might take longer if they actually have to type an answer (lol).
    Hi,

    Might take longer if they actually have to type an answer (lol).

    I am afraid I have no escalation process for Live ID (actually I have no escalation process
    for anything anymore), so we are all at the mercy of the support group sadly.

    If you do not get a reply by the end of the week, I'd just start again or send another reply.
    I have seen them reset passwords in other ways, so it is not an impossible task here.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
    --

    "Might take longer if they actually have to type an answer (lol)."ROFL!!!!
    "Might take longer if they actually have to type an answer (lol)."
    ROFL!!!!
    Ok, I will follow your advice. What's an escalation process?

    :

    Hi,As far as I know, initial replies cannot be done by hand (they have use
    Hi,

    As far as I know, initial replies cannot be done by hand (they have use pre-made responses)
    but follow-ups can, so it is not that far from the truth.

    Escalation meaning being able to jump ahead of this support and get someone directly at
    Microsoft to handle it.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
    --

    Thanks again Jonathan, I have received the mail below, to which I have
    Thanks again Jonathan, I have received the mail below, to which I have replied
    providing all the info in my possession so as to allow them(hopefully) to
    reset the password.


    Dear Customer,

    Thank you for writing to Windows Live Technical Support.

    Your concern is important to us. We normally respond to our customers
    within 24 hours.
    However, due to the large number of messages we received recently, we are
    sorry that we were unable to respond to your issue within this time frame.

    Windows Live ID understands your need for security, privacy and convenience
    by allowing you to reset your own password. This will prevent Microsoft
    employees from knowing your password and regaining access to your account
    becomes faster and easier.

    Before attempting to reset your password, I suggest that you first clear
    your browser's cache and delete cookies. The "Temporary Internet Files"
    folder store information your computer exchanges with the websites you
    visited. These files facilitate the communication between your computer and
    the websites. As time passes, these files become cluttered and can adversely
    affect communication. The clutter will have to be regularly cleaned to
    ensure seamless communication. To do this, please visit:
    http://support.microsoft.com/kb/278835/en-us

    For instructions to reset your password, please follow the steps provided in
    link below:

    http://help.live.com/Help.aspx?mark...query=Accountv1_PROC_SelectSecretQuestion.htm

    Please note that you will be directed to Windows Live ID Help Pane. If you
    encounter any issues, kindly verify which of the steps did not work for you
    as we want to make sure the instructions are easy to follow.

    If you encounter issues resetting your password online, you must provide
    more information to prove ownership of the account before we can send you an
    e-mail containing the link that will allow you to reset the password of your
    Windows Live ID. Please send us the information below.

    Important: We need you to answer the account information completely and
    accurately so that we can immediately resolve your password issue. Providing
    incomplete data may cause delay in our investigation. Please provide the same
    information you used when you registered your account. The information you
    will send us will be treated with outmost confidentiality and will only be
    used to solve this particular issue. Also, please give us at least 48 hours
    to properly investigate your account.



    Please put N/A or NONE if the question is not applicable.



    1. Your Windows Live ID

    2. Your first name and your last name

    3. Your date of birth (month/date/year)

    4. Your country

    5. Your state (if applicable)

    6. Your postal code

    7. Your IP address List the IP addresses from each computer that you use to
    access your account. To determine your IP address, visit the following Web
    site:

    http://www.whatismyip.com

    The numbers that appear at the top of this Web page is your IP address.

    8. The answer to your secret question

    9. The "alternate e-mail address" that is on file for the account

    10. Your Internet service provider. An ISP is a company that provides an
    end user with a connection to the Internet and other similar services, such
    as e-mail. Examples include MSNIA, EarthLink, and Comcast.

    11. The last date and time when you successfully signed in



    More information that may help us verify account ownership:



    Windows Live Hotmail customers



    12. The names of any folders that you created in addition to the default
    folders

    13. Names of contacts in your address book (please include the e-mail
    address)

    Hi,Glad things are moving along with that. Hopefully you get access back soon.
    Hi,

    Glad things are moving along with that. Hopefully you get access back soon.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
    --

    Well Jonathan, I guess there is no way to retrieve the password to a
    Well Jonathan, I guess there is no way to retrieve the password to a limited
    account because after providing them with the additional info they asked for
    to prove ownership of the account, I have just received the following:
    Hello Giorgio,

    Thank you for writing back to Windows Live Technical Support. I am sorry for
    the delayed response. I understand that you need assistance in regaining
    access to your account. I realize the
    importance of resolving your issue and I am here to help you.

    However, please be advised that the account that you registered under
    @messengeruser.com is known as a limited account. Because this is a limited
    account, we cannot help you retrieve your password.

    A limited account is an account that lets you sign in to some of the sites
    and services on MSN and Windows Live and does not require that you provide
    account information or a valid e-mail address upon the creation. Because no
    personal information is gathered during the creation of your limited account,
    there is no information available to us in verifying your ownership to the
    limited account.

    To register for a new account, please visit
    https://accountservices.passport.net/ppnetworkhome.srf . Under the Sign up
    today section, you can select to create a new Hotmail e-mail address, use
    your own e-mail address, or a limited account. After you create an account,
    we suggest that you update the information on the account (including the
    limited account) by making sure that an alternate e-mail is added as well as
    any additional information. For the limited account, this is completely
    voluntary and is not required. To update your account information, visit the
    following Web site: http://account.live.com.

    For your future queries on Windows Live products, come and visit Windows
    Live Solutions Center: http://windowslivehelp.com/

    This is our new solutions portal with direct access to support resources.
    Users can get real-time updates on service availability, questions asked by
    other users and solution from Windows Live Technical Support experts and
    knowledgeable customers.

    We appreciate your continued support as we strive to provide you with the
    highest quality service available. Thank you for using Windows Live ID.



    :

    explanation
    need to abily to send e-mail


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    judith owens, May 5, 2010
    #11
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