meta trader (mt4) stopped working

Discussion in 'Windows Vista General Discussion' started by coolfool, Aug 20, 2007.

  1. coolfool

    coolfool Guest

    I trade on the forex market and since a recent update for vista, metatrader
    has stopped working. tried reversing updates, no go. tried reinstalling mt4
    platform, no go. Everything else works fine except the mt4 platform. I'm
    thinking security block. any ideas from anyone. PLEASE HELP.
    Thank you
     
    coolfool, Aug 20, 2007
    #1
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  2. Hi Coolfool,

    The short answer is: I dunno :) That's not a lot of information to go on.
    But here's a few ideas ...

    First, what do you mean it "stops working"? Does Metatrader fail to launch?
    Does it start up, but then produce an error message? Does it "kind of" work,
    but with limited function? Does it start working okay, but then suddenly
    crashes? Depending on the kind of problem you're seeing, different
    corrective actions may be indicated.

    Also, do you know which particular Windows update it was, which seemed to
    stop Metatrader from working? In Windows Update, click on the "Update
    History" link to see what updates were installed on what dates.

    Secondly, see if Windows recognises the problem Metatrader is hitting. In
    Control Panel, go to System and Maintenance, Problem Reports and Solutions,
    Check for new Solutions. If there is a existing hotfix to correct a specific
    problem, you will see it here. Also look under Problem History - if
    Metatrader has crashed, Windows may have caught the exception and will
    record some technical information about the problem. If you need to report
    the problem to Metsquotes Software, or to Microsoft, they will want to see
    the info (eg was the crash a 0xC0000005 error? etc).

    Thirdly, if Metatrader is not fully compatible with Vista, you can try
    running Metatrader in compatibility mode. Right-click the Metatrader icon in
    the Start menu, and choose Properties. Select the Compatibility tab. Check
    the checkbox for "Run this program in compatibility mode" and set the
    compatibility to, say, Windows 95. This won't overcome all possible
    incompatibilities, but it can avoid some of the serious ones.

    Metatrader uses a type of inter-process communication called DDE, to
    communicate with Excel and other apps. DDE is very likely to fail under
    Vista. DDE is a old, Windows 3.1-era style of inter-process communication;
    it is not secure or reliable, and has been deprecated by Microsoft for many
    years. If you're seeing a DDE malfunction, that may be just a fact of life.

    It's possible that Mettrader just doesn't run reliably on Vista. In that
    case, you could either replace your Vista installation with XP; or (more
    feasibly), run Metatrader in an XP "virtual machine" on Vista. The tool to
    do this is Microsoft Virtual PC:
    Virtual PC 2007
    http://www.microsoft.com/windows/products/winfamily/virtualpc/default.mspx
    It's a free download from Microsoft (although, you need to provide an XP
    licence, if you don't already have one). With Virtual PC installed you run a
    whole XP "virtual PC" in a window, on your Vista desktop. You can then
    install Metatrader and other apps into the XP machine, and cut'n'paste info
    between it and your Vista applications etc. This is much more convenient
    than trying to dual-boot XP and Vista.

    Finally, have you contacted Metaquote Software about the problem? Since
    Metatrader is the only app on your system having a problem, the issue may be
    more specific to Metatrader - possibly, every one of their customers running
    Vista wil be seeing the same problem. Likewise, you might want to ask in the
    Metatrader Users' Forum -
    http://www.metaquotes.net/forum/
    Even if the root cause of the problem was a defect in Vista, there will be
    more people aware of it over there, than here.

    Hope this helps,
     
    Andrew McLaren, Aug 20, 2007
    #2
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  3. coolfool

    coolfool Guest

    Andrew,
    Thank you for the response. The following is the error report which you
    suggested to look at. No solution available. Would you happen to know if this
    gives you any information which might help in identifying a solution? or
    possible cause?;

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: terminal.exe
    Application Version: 4.0.2.8
    Application Timestamp: 4598cd90
    Fault Module Name: terminal.exe
    Fault Module Version: 4.0.2.8
    Fault Module Timestamp: 4598cd90
    Exception Code: c0000005
    Exception Offset: 007c5279
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: e032
    Additional Information 2: 8f74bbf4838bba178b5d62c7465742e3
    Additional Information 3: abeb
    Additional Information 4: 4e27a072261e66af07e7d43da20a74df

    Extra information about the problem
    Bucket ID: 480709353
     
    coolfool, Aug 20, 2007
    #3
  4. coolfool

    coolfool Guest

    Andrew,
    To give more detail, the error msg when trying to start app is;
    meta trader has stopped working.
    app does not launch at all. just reports to microsoft. did not have a single
    problem with running on vista prior to updates which i have already rolled
    back, but still does not work.
    do not know which particular update affected it. but again they have been
    rolled back. vista does not have a DDE server, so i cannot look at that.

    I apprecitate your input. Thank you
     
    coolfool, Aug 20, 2007
    #4
  5. Thanks for sending through the extra details. That's interesting.

    So, the actual process that's crashing is terminal.exe - this is part of
    MetaTrader (usually C:\Program Files\MetaTrader 4\terminal.exe).

    The problem which is causing it to crash is a 0xC0000005 exception - also
    known as a "memory access violation". This is a very well-known error
    message for programmers. It means that some module (EXE or DLL file) within
    te Terminal process, tried to touch an area of memory to which it did not
    have access. This is usually caused by a programming error. It can also be
    caused by a conflict between different DLLs which get loaded in to the same
    process - when Terminal.exe is running, its code will be made up of a
    combination opf Microsoft-supplied runtime DLLs, and Metaquotes' own EXE and
    DLL files. If there was a new Microsoft runtime file in a hotfix, that could
    change the behaviour of the terminal.exe program.

    The only way to get the root cause of the problem would be to report the
    crash to MetaQuote, and see if they can debug the problem. Even if the root
    cause is a bug in Windows, we're seeing it in the middle of MetaQuote's
    process - so, they need to start off the debugging process.

    I'd recommend first, pinging the MetaTrader user forum over at the MetaQuote
    website, to see if ther Vista users are seeing the same problem. Also
    (depending on what kind of support agreemnt you have) report thr problem to
    MetaQuote product support.

    In terms of short-term remediation (I guess you don't want to miss those
    trades ..) if re-installing doesn't help, you could try rolling Vista back
    to an earlier Restore Point. Or else, re-install Vista and MetaTrader from
    scratch; and avoid installing any updates until you've worked out the cause.
    Or the other 2 strategies:

    - turn on Comaptibility mode for MetaTrader, to see if it runs okay as a
    Windows 95 app; or

    - install XP in a Virtual PC VM and run MetaTrader in XP, in a Virtual PC,
    on your Vista machine.

    But basically, if the matter is urgent then get on to MetaQuote as soon as
    possible.
     
    Andrew McLaren, Aug 20, 2007
    #5
  6. i had the same problem,and the problem is that terminal.exe doesn't open. follow these steps, it worked for me.

    right click on the MT4 from start menue (ex: fxdd) then choose PROPERTIES then click on the COMPATIBILITY tab, then click on RUN THIS PROGRAM AS AN ADMINISTRATOR in the PRIVILEGE LEVEL section

    when you start the MT4, vista will ask you if you will allow terminal.exe to launch, then you press ALLOW and hopefully it works for you like it did for me



    coolfoo wrote:

    meta trader (mt4) stopped working
    19-Aug-07

    I trade on the forex market and since a recent update for vista, metatrader
    has stopped working. tried reversing updates, no go. tried reinstalling mt4
    platform, no go. Everything else works fine except the mt4 platform. I'm
    thinking security block. any ideas from anyone. PLEASE HELP.
    Thank you

    EggHeadCafe - Software Developer Portal of Choice
    WPF And The Model View View Model Pattern
    http://www.eggheadcafe.com/tutorial...b-7374d3da3425/wpf-and-the-model-view-vi.aspx
     
    Saleh Mohamed, Sep 25, 2009
    #6
  7. i had the same problem,and the problem is that terminal.exe doesn't open. follow these steps, it worked for me.

    right click on the MT4 from start menue (ex: fxdd) then choose PROPERTIES then click on the COMPATIBILITY tab, then click on RUN THIS PROGRAM AS AN ADMINISTRATOR in the PRIVILEGE LEVEL section

    when you start the MT4, vista will ask you if you will allow terminal.exe to launch, then you press ALLOW and hopefully it works for you like it did for me



    coolfoo wrote:

    meta trader (mt4) stopped working
    19-Aug-07

    I trade on the forex market and since a recent update for vista, metatrader
    has stopped working. tried reversing updates, no go. tried reinstalling mt4
    platform, no go. Everything else works fine except the mt4 platform. I'm
    thinking security block. any ideas from anyone. PLEASE HELP.
    Thank you

    EggHeadCafe - Software Developer Portal of Choice
    WPF And The Model View View Model Pattern
    http://www.eggheadcafe.com/tutorial...b-7374d3da3425/wpf-and-the-model-view-vi.aspx
     
    Saleh Mohamed, Sep 25, 2009
    #7
  8. Why not visit their website and see if there are any issues with Vista?
     
    Gordon's Psychotherapist, Sep 25, 2009
    #8
  9. i had the same problem,and the problem is that terminal.exe doesn't open. follow these steps, it worked for me.

    right click on the MT4 from start menue (ex: fxdd) then choose PROPERTIES then click on the COMPATIBILITY tab, then click on RUN THIS PROGRAM AS AN ADMINISTRATOR in the PRIVILEGE LEVEL section

    when you start the MT4, vista will ask you if you will allow terminal.exe to launch, then you press ALLOW and hopefully it works for you like it did for me



    coolfoo wrote:

    meta trader (mt4) stopped working
    19-Aug-07

    I trade on the forex market and since a recent update for vista, metatrader
    has stopped working. tried reversing updates, no go. tried reinstalling mt4
    platform, no go. Everything else works fine except the mt4 platform. I'm
    thinking security block. any ideas from anyone. PLEASE HELP.
    Thank you

    EggHeadCafe - Software Developer Portal of Choice
    WPF And The Model View View Model Pattern
    http://www.eggheadcafe.com/tutorial...b-7374d3da3425/wpf-and-the-model-view-vi.aspx
     
    Saleh Mohamed, Sep 25, 2009
    #9
  10. coolfool

    Guest

    MetaTrader Programming services is an electronic trading platform widely used by the internal C-like programming language allows users to program trading strategies, indicators and signals expert advisors, scripts & plugging for FOREX traders.
    http://www.readyforex.com/MetaTrader-Programming.php
     
    , Sep 4, 2013
    #10
  11. coolfool

    Bob F Guest

    So now you're SPAMMING something that doesn't even work?
     
    Bob F, Sep 5, 2013
    #11
  12. Please... Don't quote spam.
     
    David H. Lipman, Sep 6, 2013
    #12
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