Microsoft NON-RESPONSIVE

Discussion in 'Windows Vista General Discussion' started by retired fire, Jun 3, 2007.

  1. retired fire

    retired fire Guest

    It is evident that there is a problem with Vista where a PATA and a SATA hard
    drive are both installed in a computer. It is also evident that Complete PC
    Backup does not work when SATA and PATA drives are used in combination.

    Having received a Case number from Microsoft on this issue almost 4 months
    ago, with documentation that Microsoft would respond back to me when the
    issue is solved, I have repeatedly asked Microsoft to respond with their
    solution, and I still have not received a response/solution..

    When I try to correspond with them now, they want to charge me to submit the
    problem (since they only allow 90 day free support).. And my e-mails to the
    person who has been my contact go unanswered..

    Case: SRX1028854246 is the case number for this issue.

    Hopefully someone from this BILLION DOLLAR corporation will read this and
    provide the customer support that SHOULD have been given.....

    Since Complete PC Backup is advertised as a new feature of VISTA, it is only
    ethical that the product features should function as advertised.....

    I am to the point now that I am strongly considering contacting an
    investigative reporter to see about getting national media exposure on this
    issue.....

    To say again, I hope Microsoft will read this and provide customer support.
    That would be the proper thing to do...so lets just see...(I know this group
    is not a support site)

    Have a great day!!!
     
    retired fire, Jun 3, 2007
    #1
    1. Advertisements

  2. I have had a good amount of contact with the SATA/PATA problem. I have
    placed the work around in these news groups quite a few times.

    It occurs only with certain motherboards and their implementation of the
    SATA protocol. Therefore, I don't believe that Microsoft can really get a
    handle on this "hardware" problem.

    I have 2 motherboards that suffer from this condition. I would NOT expect
    that the problem will be solved by Microsoft. Because the M/B's are well out
    of warranty, the manufacturer will not help out either.

    I think that only attrition of the older boards (as they are placed in the
    trash) will ameliorate this problem.

    --


    Regards,

    Richard Urban
    Microsoft MVP Windows Shell/User
    (For email, remove the obvious from my address)

    Quote from George Ankner:
    If you knew as much as you think you know,
    You would realize that you don't know what you thought you knew!
     
    Richard Urban, Jun 3, 2007
    #2
    1. Advertisements

  3. retired fire

    retired fire Guest

     
    retired fire, Jun 3, 2007
    #3
  4. retired fire

    retired fire Guest

    Sorry for the blank post....

    My MB is a new Asus board, and correspondence received from ASUS says that
    the issue is with Vista..... The purpose of my post was to give Microsoft
    another chance to address this, not to generate conversation, but thanks for
    your reply (by the way, I have read all of your posts on this issue)
     
    retired fire, Jun 3, 2007
    #4
  5. retired fire

    Kerry Brown Guest


    FWIW I agree agree with Richard. In testing Vista with many motherboards I
    have found this to be a motherboard problem. Some motherboards have no
    problems with different combinations of SATA and PATA drives installed. Some
    will only work if you set the PATA drive as the boot drive. Some will work
    with some OS' properly and not other OS'. Some will appear to work but the
    boot sector will be on the PATA drive no matter how the BIOS is set. The
    results are very erratic. In some cases the problem is cured by a BIOS
    update so this indicates to me it is mostly a motherboard problem.
     
    Kerry Brown, Jun 3, 2007
    #5
  6. retired fire

    Alias Guest

    Microsoft doesn't read this news group very much and never posts here
    officially. A post like yours will only generate discussion from other
    users like you.

    Alias
     
    Alias, Jun 3, 2007
    #6
  7. retired fire

    Bob Guest

    Hi Retired,

    What is the chipset used on your ASUS motherboard?
     
    Bob, Jun 3, 2007
    #7
  8. retired fire

    retired fire Guest

    Nvidia chipset...

    One question for you all--- On the systems you say work with sata-pata
    drives, have you fully tested Complete PC Backup (to backup AND restore)?????
    I have been able to have sata-pata drives HAPPY with themselves, and the
    Backup works fine, but when the Vista install disk is used to RESTORE, it
    does not find the system, thus the problem is not the MB, but within Vista....
     
    retired fire, Jun 3, 2007
    #8
  9. retired fire

    Bob Guest

    Hi Retired,

    I have had no personal experience with nVidia chipset boards, but through
    reading the posts in here over the last 6 months I have noticed that people
    who use these boards are having troubles like you are having. I have a
    genuine intel chipset motherboard and have had no troubles running both SATA
    and PATA drives.
     
    Bob, Jun 3, 2007
    #9
  10. Sil 3112 for SATA control on an Nvidia board

    --


    Regards,

    Richard Urban
    Microsoft MVP Windows Shell/User
    (For email, remove the obvious from my address)

    Quote from George Ankner:
    If you knew as much as you think you know,
    You would realize that you don't know what you thought you knew!
     
    Richard Urban, Jun 3, 2007
    #10
  11. retired fire

    huwyngr Guest

    PMJI but I have a ASUS K8N with both SATA and PATA drives ( and scsi <g>) and
    Microsoft Update came up with a SiL update for the SATA chip on it.

    Have you applied that?

    In typical fashion they don't tell you what the purpose of the upgrade is 8:(
     
    huwyngr, Jun 3, 2007
    #11
  12. retired fire

    retired fire Guest

    I have applied all MS updates....

     
    retired fire, Jun 4, 2007
    #12
  13. retired fire

    huwyngr Guest

    It only comes up it you say you want to see Hardware updates -- many
    people do not go for those because of doubts that Microsoft knows more
    than the hardware source!

    So unless you specifically include Hardware updates you will not see
    it.

    Have you checked SiL themselves?
     
    huwyngr, Jun 4, 2007
    #13
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.