Microsoft Office 2007 SP1 Imaging crashes (MSPOCRDC.EXE) with HP PSC1210 on Vista / Vista SP1

Discussion in 'Windows Vista General Discussion' started by Scott, Mar 5, 2008.

  1. Scott

    Scott Guest

    I started with Vista Home Basic 32 bit & I also have a copy of Vista
    Home Premium 64 bit on my Presario F750US laptop. When I go to scan
    from my HP PSC 1210 using the Vista built in driver (the only one
    available), the MSPOCRDC.EXE application crashes not giving me very
    much information at all. No word from Microsoft or HP on the problem
    though I reported the problem to both.

    Is anyone else having this problem or found a solution?

    Below is more information.


    Product HP PSC 1210 All-in-One
    Select a problem area: scanning/copying/faxing
    What is your serial number (SN): XXXXXXXXXX
    What is your operating system?: Microsoft Windows Vista Home Premium
    32
    How is your product connected to your PC? USB Cable





    Problem Description: I can no longer scan with Microsoft Document
    Imaging & HP PSC 1210. I can still scan with a graphics program like
    the Gimp, but that doesn't help me for multiple page documents. The PC
    keeps crashing when office 2007 Microsoft Document Imaging or
    Microsoft Document Scanning tries to use the scanning function of the
    PSC 1210. Here is the crash report: Problem Event Name: APPCRASH
    Application Name: MSPOCRDC.EXE Application Version: 12.0.4518.1014
    Application Timestamp: 45417579 Fault Module Name: kernel32.dll Fault
    Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a76d
    Exception Code: e0000002 Exception Offset: 000442eb OS Version:
    6.0.6001.2.1.0.768.2 Locale ID: 1033 Extra information about the
    problem LCID: 1033 Brand: Office12Crash skulcid: 1033 Bucket ID:
    633558100 The scanning driver details are as follows: Provider:
    Hewlett-Packard date: 11/10/2006 version: 8.0.0.1
    Please provide previous troubleshooting steps, or information that
    can help HP assist you.: I did repair office 2007, and recently
    upgraded to Vista SP1 to see if that would help the problem, but it
    did not.
    Has anything changed since the unit functioned properly (installation
    of SW, settings, cabling, etc.): It has really not worked well since
    I switched to Windows Vista and I cannot afford to get a new printer/
    scanner at the moment.
    First Name Scott
    Last Name Emick
    Phone Number XXXXXXXXXX

    Thanks,

    Scott Emick
    Euclid Friendly Computer Service
    http://efcs.webhop.biz
     
    Scott, Mar 5, 2008
    #1
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  2. Scott

    Scott Guest

    If you turn off OCR in the advanced functions of Microsoft Document
    Imaging, then it does not crash. And I found a related KB:

    http://support.microsoft.com/kb/943087

    basically Microsoft is saying "Use another program, ours is broken".
    Gee thanks Microsoft. Document Imaging is the only software I have
    that will do multi-page TIFF scanning.

    Scott Emick
    Euclid Friendly Computer Service
    http://efcs.webhop.biz
     
    Scott, Mar 5, 2008
    #2
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  3. Scott

    Scott Guest

    Hello Scott,

    Thank you for contacting HP Total Care.

    Scott, I see from your email that you are experiencing an issue while
    scanning from Microsoft Document Imaging.

    I understand your concern. I will provide you with all the
    information regarding the issue.

    Scott, this is to inform you that, Windows Vista is the latest
    operating system and the drivers for it are still under development
    stage. The Software team at HP is working on it and since this is an
    All in one unit, it requires drivers for each function that this unit
    is capable of performing (print, scan, copy).

    Currently, there isn't any software/drivers compatible with windows
    vista which is released by HP

    The short-term driver solution is included in your Windows Vista
    Operating system and is already on your computer. There is no need to
    download anything at this time. This driver makes it possible to use
    the basic functions for the printer and can be used until the full-
    feature driver is available.

    Unfortunately, we at Technical support do not have an estimated date
    from the software team. I apologize for any inconvenience that this
    may have caused. But I can assure you that it should be available
    anytime in the near future.

    Scott, please signup for the updates for your weblink provided below:

    Please copy the entire URL and paste it in a new window of Internet
    Explorer and press Enter.

    http://www.subscription.support.hp.com/hpss/SWSignup

    Clicking the above link may give you an error message. Copy and paste
    the entire URL into the address bar of your web browser and press
    Enter.

    Further, if you need any further technical assistance or if you have
    any questions then kindly get back to us. We are always available
    round the clock to assist you technically regarding the problems you
    may experience with All-in-One units.

    Scott, the information I have provided should answer your question.
    If you have further questions, please reply to this message. We will
    be happy to assist you further.

    You may receive an e-mail survey regarding your e-mail support
    experience. We would appreciate your feedback.

    For information on keeping your HP and Compaq products up and running,
    please visit our Web site at: http://www.hp.com/go/totalcare

    Have a Nice Day !!!

    Sincerely,
    Ethan
    HP TotalCare
     
    Scott, Mar 5, 2008
    #3
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