Microsoft Office Document Imaging Problem after installing SP 3

Discussion in 'Windows Update' started by rjb8000, Oct 20, 2007.

  1. rjb8000

    rjb8000 Guest

    After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
    demonstrating the following behavior:

    The icons on the tool bar work fine, but any attempt to pull down a menu
    (whether with the mouse or with keystrokes), such as the <file> menu causes
    the following error message:

    "Microsoft Office Document Imaging has encountered a problem and needs to
    close. We are sorry for the inconvenience."

    The program then shuts down.

    Is there a patch or anything else available which will enable us to get the
    menus to properly function?

    If not, is it possible to uninstall office 2003 and re-install it without SP
    3. I'd rather have a fully functioning Microsoft Office Document Imaging
    program than whatever improvements are associated with SP 3.


    Is anyone else experiencing this problem?
     
    rjb8000, Oct 20, 2007
    #1
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  2. After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
    work as expected.
    http://support.microsoft.com/kb/938813

    --
    ====================================
    TaurArian [MS-MVP] 2005-2008 - Australia
    ====================================
    How to make a good post: http://www.dts-l.org/goodpost.htm
    Defending your machine: http://defendingyourmachine2.blogspot.com/
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    Emails will not be acknowledged - please post to the newsgroup so all may benefit.


    | After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
    | demonstrating the following behavior:
    |
    | The icons on the tool bar work fine, but any attempt to pull down a menu
    | (whether with the mouse or with keystrokes), such as the <file> menu causes
    | the following error message:
    |
    | "Microsoft Office Document Imaging has encountered a problem and needs to
    | close. We are sorry for the inconvenience."
    |
    | The program then shuts down.
    |
    | Is there a patch or anything else available which will enable us to get the
    | menus to properly function?
    |
    | If not, is it possible to uninstall office 2003 and re-install it without SP
    | 3. I'd rather have a fully functioning Microsoft Office Document Imaging
    | program than whatever improvements are associated with SP 3.
    |
    |
    | Is anyone else experiencing this problem?
    |
     
    TaurArian [MS-MVP], Oct 20, 2007
    #2
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  3. rjb8000

    Pzkmac Guest

    I'm Also having this problem and that link does not help, because I cannot
    click or tab down to File. This has been a very big problem for me, and I
    need help to fix this problem.

    Even if I reinstall this continues to happen. Why? How can I fix this?
    Please help!
     
    Pzkmac, Oct 24, 2007
    #3
  4. rjb8000

    wf1300 Guest

    i have the exact same problem. very annoying. only errors on the <file>
    pull down. Any help is appreciated
     
    wf1300, Oct 30, 2007
    #4
  5. rjb8000

    DetourDave Guest

    I'm also experiencing this problem with one of my users machines and have
    been looking for a solution, but haven't come up with anything yet. The
    information in the KB article posted above really doesn't apply to this
    situation.

    I'm going to attempt to uninstall/reinstall MODI, but if that doesn't work,
    I suppose I'll have to uninstall/reinstall Office 2003 SP2 as this particular
    user uses MODI on a regular basis.

    Thankfully we haven't deployed Office SP3 to any other machines yet.
     
    DetourDave, Oct 30, 2007
    #5
  6. After opening MS Document Imaging, go to...
    Tools Menu >Options >Other tab >Click "Reset button"

    EggHeadCafe - .NET Developer Portal of Choice
    http://www.eggheadcafe.com
     
    TwinTwo Ultra, Oct 30, 2007
    #6
  7. rjb8000

    DetourDave Guest

    Clicking the Reset button in the Tools Menu only sets MODI as the default
    application for opening TIF files. Unfortunately, this doesn't resolve the
    issue of the error message that you get when you click on the <file> menu. I
    tried it yesterday and it didn't work.
     
    DetourDave, Oct 30, 2007
    #7
  8. rjb8000

    Ann Guest

    I am having the same problem. (I have XP home edition) And on one of my
    computers, it was definately related to the office update released in
    September 2007. Everyting was working fine until the upgrade. After the
    upgrade microsoft imaging was not working.
    I checked the message that you send to Microsoft and in that message, were a
    bunch of stuff I did not understand, but there was a reference to a file:
    mspview.exe.

    I then did a search on my computer and found where the file was located. I
    had one mspview file from 2003 and one from 2007 located in different
    folders. I checked another computer where miscrosoft document imaging was
    working fine and that computer's mspview application was from June 2003 in
    both folders.

    I went back to my computer with the imaging probem, and clicked on the file
    mspview.exe from 2003, an icon called MSPVIEW popped up. When I clicked this
    I opened up microsoft document imaging program and then I could go to file
    and click and then I could print......So I deleted the mspview.exe 2007
    version and moved the MSPVIEW to that spot. Now I can print. I have
    probably violated every protocol in world when it comes to computer speak but
    it works for now.

    So probably all you need to do is to reinstall Office 2003 and DO NOT DO THE
    AUTOMATIC UPDATE until microsoft fixes this. I also put my automatic updates
    on 'notify me' because I am not installing office updates until there is a
    fix for this imaging problem available. It is a pain to have to reinstall
    Office 2003 everytime they update Office.
     
    Ann, Nov 6, 2007
    #8
  9. rjb8000

    Ann Guest

    Your suggestion http://support.microsoft.com/kb/938813 DOES NOT fix
    anything. The problem is that YOU CANNOT open file and the second part has
    to do with file associations, which is not related to the File issue. It is
    the MSPVIEW.exe April 2007 that has the problem. The old MSPVIEW.exe from
    June 2003 works fine.
     
    Ann, Nov 6, 2007
    #9
  10. rjb8000

    Mike Guest

    I get the same error. Microsoft's error reporting sends the following
    information back to Microsoft:

    AppName: mspview.exe AppVer: 11.0.8166.2 AppStamp:4616c203
    ModName: mspview.exe ModVer: 11.0.8166.2 ModStamp:4616c203
    fDebug: 0 Offset: 00016537

    I have no idea how to solve this problem, but it is absurd that Microsoft's
    supposed service update has ruined the ability to use one of the main Office
    applications. This has to be fixed.
     
    Mike, Nov 17, 2007
    #10
  11. rjb8000

    TaurArian Guest

    THEN START a free incident report and don't yell at me.
    K

     
    TaurArian, Nov 28, 2007
    #11
  12. rjb8000

    Cherianjms Guest

    Hi,

    I was having the same problem as described above after installing
    service pack 3 for office. However, I had a different computer that
    did not have SP 3 installed yet.


    Here's what I did:


    1. On the computer that is experiencing the error: Go to C:\Program
    Files\Common Files\Microsoft Shared\MODI. Inside
    is a folder called 11.0.
    2. Rename that folder to 11.0new (or whatever you want to call it).
    3. Find a computer that does not have service pack 3. Go to C:
    \Program Files\Common Files\Microsoft Shared\MODI and copy the folder
    called 11.0
    4. Paste the folder 11.0 into C:\Program Files\Common Files\Microsoft
    Shared\MODI on the computer that was experiencing problems.


    This solved the problem for me.
     
    Cherianjms, Dec 6, 2007
    #12
  13. How can i do that reset through the registry?

     
    Dazed and Confused, Dec 27, 2007
    #13
  14. Here is the reg hack to fix the issue associate. I created a script to push
    this remotely to a list of computers:

    Windows Registry Editor Version 5.00

    [HKEY_CLASSES_ROOT\.tif]
    "Content Type"="image/tiff"
    "PerceivedType"="image"
    @="MSPaper.Document"

    [HKEY_CLASSES_ROOT\.tif\MSPaper.Document]

    [HKEY_CLASSES_ROOT\.tif\MSPaper.Document\ShellNew]

    [HKEY_CLASSES_ROOT\.tif\OpenWithList]

    [HKEY_CLASSES_ROOT\.tif\OpenWithList\MSPVIEW.EXE]
    @=""

    [HKEY_CLASSES_ROOT\.tif\OpenWithProgids]
    "TIFImage.Document"=hex(0):

    Just copy and paste this in to a text file and save with a name of your
    choice, change the extention to .reg and your good to go.
     
    Dazed and Confused, Dec 27, 2007
    #14
  15. Thanks! This was the best advice I found anywhere. I found the old office
    version on another computer and did exactly what was suggested and things
    work just fine now. Note: I actually made another copy of the old 11.0
    folder and renamed it "OLD 11.0 - USE TO FIX ERROR" and then put that folder
    in the MODI folder. That way if Microsoft Update does mess up the files in
    the 11.0 folder again, I can just go back to the MODI folder and copy the old
    files back into the 11.0 folder again.
     
    SirBrianThe Lion, Feb 28, 2008
    #15
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