Microsoft Office PowerPoint 2007 (KB982158) fails with 2010

Discussion in 'Windows Update' started by SenoritaC, Jun 17, 2010.

  1. SenoritaC

    SenoritaC Guest

    I am running Microsoft Office PowerPoint 2010 on my laptop. For some reason
    my machine keeps trying and failing to install Security Update for Microsoft
    Office PowerPoint 2007 (KB982158).

    The failure code reads: "WindowsUpdate_80070643" "WindowsUpdate_dt000"

    Due to this problem, my work security policy will force me off the network
    while working remotely.

    How can I fix this problem? Especially since I am running 2010 and not 2007,
    which is what the KB was written for.
     
    SenoritaC, Jun 17, 2010
    #1
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  2. See the "How to obtain help" section of, e.g.,
    http://support.microsoft.com/kb/982158>

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
    States and in Canada or by contacting your local Microsoft subsidiary.
    There is no-charge for support calls that are associated with security
    updates. When you call, clearly state that your problem is related to a
    Security Update and cite the update's KB number (e.g., KB982158).

    Or you can...

    Start a free Windows Update support incident email request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527>

    Customers who experience issues installing Microsoft security updates also
    can visit the following page for assistance:
    https://consumersecuritysupport.microsoft.com/>

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    Ǝиçεl, Jun 17, 2010
    #2
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  3. SenoritaC

    Peter Foldes Guest

    When did you install Office PowerPoint 2010. Can you let us know

    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.
    http://www.microsoft.com/protect
     
    Peter Foldes, Jun 17, 2010
    #3
  4. SenoritaC

    Pearly Guest

    Sorry to hijack but I have the same problem.
    I bought the lenovo laptop last month and it did not come with office. I
    installed 2010 professional retail version and was asked to update powerpoint
    2007.

    However it always fails. Please help.
     
    Pearly, Jun 25, 2010
    #4
  5. Uninstall PowerPoint Viewer.
     
    Shenan Stanley, Jun 25, 2010
    #5
  6. SenoritaC

    vacavfan Guest

    I had the same problem on two brand new Lenovo PC's. Theyboth came with
    Office 2007 trial installed. I removed office components that were installed
    with the trial and the problem went away. Perhaps the best solution is to
    remove all old office before installing 2010
     
    vacavfan, Jun 28, 2010
    #6
  7. I have a new Lenovo W510 Win 7 running the Office 2010 Beta. Same issue. The update for Power Point 07 keeps failing. I ignored the trial bloatware.



    vacavfan wrote:

    I had the same problem on two brand new Lenovo PC's.
    28-Jun-10

    I had the same problem on two brand new Lenovo PC's. Theyboth came wit
    Office 2007 trial installed. I removed office components that were installe
    with the trial and the problem went away. Perhaps the best solution is t
    remove all old office before installing 201

    :

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  8. SenoritaC

    Pearly Guest

    Yeah I had the trial on my laptop but did not run it. Guess 2007 was
    partially installed.

    Since I ran 2010, guess its now impossible to remove its partial components.
    Guess I will have to ignore it.

    Found a MS tool that cleans up office components but it is not applicable to
    win 7.

    http://support.microsoft.com/kb/290301/en-us
     
    Pearly, Jun 29, 2010
    #8
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