Microsoft - Please fix connection issues before releasing 4.2

Discussion in 'ActiveSync' started by Ken Mann, May 22, 2006.

  1. Ken Mann

    Ken Mann Guest

    This note is to Microsoft. Please fix the Active Sync connections issues
    before releasing AS 4.2 to the public so we don't have to wait for a 4.3.

    This newsgroup and many sites talk about AS problems where the device cannot
    connect or hangs on looking for changes. I especially notice this when using
    a USB hub, but it still crops up from time to time when directly connected
    to my laptop and many others have the same problem.
     
    Ken Mann, May 22, 2006
    #1
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  2. Hi,
    The USB hub issue is actually a hardware issue. Windows Mobile devices use
    about 80% of the USB port's bandwidth so you should not use it with a hub
    and other devices. Further laptops and desktop sometimes use USB hubs that
    are internal so you need to try connecting with the other USB ports.

    At this point, I do not see this changing anytime soon.

    --
    Chris De Herrera
    http://www.pocketpcfaq.com
    http://www.tabletpctalk.com
    http://www.pocketpctalk.com
    http://www.mobilitytalk.com

    ActiveSync 4.x Troubleshooting Guide -
    http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
     
    Chris De Herrera, May 23, 2006
    #2
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  3. Ken Mann

    Thomas Zangl Guest

    Chris De Herrera wrote:

    Hi!
    But why do USB Memory Sticks work *that* flawless? I have never ever
    seen (and I do IT support for a few dozen users since some years) that
    an USB Stick that did not work on any USB port. USB hub or direct ly
    connected.

    There must be some reason why AS and its USB drivers are so sensible.

    Best regards,
     
    Thomas Zangl, May 23, 2006
    #3
  4. Ken Mann

    Ken Mann Guest

    Ok, let's ignore the USB hub issue and get to the real issue that many users
    have. In my case I do a hard reset on my phone and always plug it into the
    same port on the laptop. It may work fine for a few days to a week and then
    starts hanging with "looking for changes". Everyone suffering with problem
    wants if fixed in 4.2 or else we will have to wait many months for yet
    another iteration of AS.
     
    Ken Mann, May 23, 2006
    #4
  5. There are a lot of differences between a small device which has nothing in
    it but a couple of flash chips and some random logic and a small computer,
    like a PPC, running multiple applications and trying to act like a network
    adapter. There are probably half a dozen or more things actually going on
    which, added up, are "problems with USB hubs". Microsoft and the device
    vendors certainly should do better, but it's not true that every hub or
    every device fails together. If you have specific hardware that doesn't
    work together and are running AS 4.2beta, report that combination, in
    detail, to the beta e-mail address astell @ microsoft.com. In a lot of
    cases, it just happens that MS doesn't have the hardware that people are
    having trouble with.

    Just random complaints ("Microsoft, you idiots. Make AS more stable!"), are
    completely worthless, just noise, and won't cause anything to happen.
    Constructive information, while it might not help immediately, has a chance,
    at least. The AS team is more-responsive now than at any time in the past.

    Paul T.
     
    Paul G. Tobey [eMVP], May 24, 2006
    #5
  6. And, in order to do that, someone has to figure out what the problem is.
    Grab all of the AS logs (you know where to find those, right? %tmp%), and
    send them to the astell @ microsoft.com alias, with a clear and specific
    description of what hardware and software you are running (making sure that
    it's ActiveSync 4.2beta, of course, so it's clearly an active problem that
    will get on the list).

    If every device had this problem, it never would have made it out the door,
    so it's something specific that you have or a combination of things that you
    have. My phone has been running for months with no problems like you
    describe.

    You can also check, if you haven't yet, for any operating system updates for
    your device. Mine got quite a bit more stable when the latest AKU came out
    for it a few months back.

    Paul T.
     
    Paul G. Tobey [eMVP], May 24, 2006
    #6
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