Microsoft Silverlight 1.0 (KB955305) update fails with 0x5DF code

Discussion in 'Windows Update' started by Adcham, Aug 24, 2008.

  1. Adcham

    Adcham Guest

    I have done a clean install and Microsoft Update installs every update but is
    failing to install Microsoft Silverlight 1.0 (KB955305) and gives an error
    code of 0x5DF which (I believe) is due to "the event log file has changed
    between read operations" or "ERROR_EVENTLOG_FILE_CHANGED".

    Can someone please advise me how to correct this.

    Many thanks,

    Peter
     
    Adcham, Aug 24, 2008
    #1
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  2. Unlikely. Please post the contents of KB955305.log, or if that file doesn't
    exist, the last hundred lines of WindowsUpdate.log. Both these files can
    usually be found in c:\windows.

    Harry.
     
    Harry Johnston [MVP], Aug 25, 2008
    #2
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  3. Adcham

    Adcham Guest

    Hi Harry, thanks for the response.

    KB955305.LOG doesn't exist but I have gone into the WindowsUpdate.log and
    see that the error message is in fact 0x80070643.

    Does this help ?

    Best regards,

    Peter

    2008-08-24 17:34:30:415 916 4e4 Report REPORT EVENT:
    {627E3A87-D93B-4921-A0F7-F39CACB28F43} 2008-08-24
    17:34:27:050+0100 1 182 101 {21BCAD0E-37DF-4D5F-B806-48841D2D149A} 100 80070643 MicrosoftUpdate Failure Content
    Install Installation Failure: Windows failed to install the following update
    with error 0x80070643: Microsoft Silverlight 1.0 (KB955305).
    2008-08-24 17:34:42:432 916 b8 AU Launched new AU client for directive
    'Reboot Pending', session id = 0x0
    2008-08-24 17:34:43:183 3136 ac Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: +0100)
     
    Adcham, Aug 25, 2008
    #3
  4. Not much, I'm afraid - that code translates to "Fatal error during installation."

    Try downloading the update from the Microsoft Update Catalog:

    <http://catalog.update.microsoft.com/v7/site/Search.aspx?q=955305>

    http://catalog.update.microsoft.com/v7/site/Search.aspx?q=955305

    Choose "Update for Microsoft Silverlight" (either one) if you already have
    Silverlight installed, or "Microsoft Silverlight" if you don't.

    If installing it manually doesn't work, check again for KB955305.log (the manual
    installer might create it). If that still isn't there, please post some more of
    WindowsUpdate.log; the part I need to see is just before the bit you posted - a
    hundred or so lines should do.

    Harry.
     
    Harry Johnston [MVP], Aug 25, 2008
    #4
  5. Adcham

    Adcham Guest

    Hi Harry, apologies for the delay in responding. I reformatted my hard disk
    and tried again. Same error.

    Here is the Windows Update Log.

    Peter

    2008-08-25 15:12:58:277 916 758 Agent * Found 12 updates and 35
    categories in search; evaluated appl. rules of 401 out of 567 deployed
    entities
    2008-08-25 15:12:58:297 916 758 Agent *********
    2008-08-25 15:12:58:297 916 758 Agent ** END ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2008-08-25 15:12:58:297 916 758 Agent *************
    2008-08-25 15:12:58:297 1580 4c8 COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:12:58:317 1580 4c8 COMAPI - Updates found = 12
    2008-08-25 15:12:58:317 1580 4c8 COMAPI ---------
    2008-08-25 15:12:58:317 1580 4c8 COMAPI -- END -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:12:58:317 1580 4c8 COMAPI -------------
    2008-08-25 15:13:01:923 916 758 Report REPORT EVENT:
    {1F5E23F9-E41E-4957-83B6-8EC1CC7E1746} 2008-08-25
    15:12:56:915+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
    Synchronization Windows Update Client successfully detected 0 updates.
    2008-08-25 15:14:28:838 760 5e0 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: +0100) ===========
    2008-08-25 15:14:28:838 760 5e0 Misc = Process: C:\Program Files\Internet
    Explorer\IEXPLORE.EXE
    2008-08-25 15:14:28:838 760 5e0 Misc = Module:
    C:\WINDOWS\System32\wuapi.dll
    2008-08-25 15:14:28:838 760 5e0 COMAPI ----------- COMAPI:
    IUpdateServiceManager::AddService -----------
    2008-08-25 15:14:28:838 760 5e0 COMAPI - ServiceId =
    {7971f918-a847-4430-9279-4a52d1efe18d}
    2008-08-25 15:14:28:838 760 5e0 COMAPI - AuthorizationCabPath =
    C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
    2008-08-25 15:14:28:848 916 538 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
    2008-08-25 15:14:28:858 916 538 Misc Microsoft signed: Yes
    2008-08-25 15:14:28:868 216 170 DtaStor Update service properties: service
    registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-08-25 15:14:28:868 760 5e0 COMAPI - Added service, URL =
    http://update.microsoft.com/microsoftupdate/
    2008-08-25 15:14:28:868 760 5e0 COMAPI ----------- COMAPI:
    IUpdateServiceManager::RegisterServiceWithAU -----------
    2008-08-25 15:14:28:868 760 5e0 COMAPI - ServiceId =
    {7971f918-a847-4430-9279-4a52d1efe18d}
    2008-08-25 15:14:28:898 760 5e0 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: +0100) ===========
    2008-08-25 15:14:28:898 760 5e0 Misc = Process: C:\Program Files\Internet
    Explorer\IEXPLORE.EXE
    2008-08-25 15:14:28:898 760 5e0 Misc = Module:
    C:\WINDOWS\System32\muweb.dll
    2008-08-25 15:14:28:898 760 5e0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-08-25 15:14:28:938 760 5e0 Misc Microsoft signed: Yes
    2008-08-25 15:14:29:138 760 5e0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-08-25 15:14:29:148 760 5e0 Misc Microsoft signed: Yes
    2008-08-25 15:14:29:158 760 5e0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2008-08-25 15:14:29:168 760 5e0 Misc Microsoft signed: Yes
    2008-08-25 15:14:29:338 760 5e0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2008-08-25 15:14:29:348 760 5e0 Misc Microsoft signed: Yes
    2008-08-25 15:14:29:639 760 5e0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
    2008-08-25 15:14:29:639 760 5e0 Misc Microsoft signed: Yes
    2008-08-25 15:14:29:649 760 5e0 Setup *********** Setup: Checking whether
    self-update is required ***********
    2008-08-25 15:14:29:649 760 5e0 Setup * Inf file:
    C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
    2008-08-25 15:14:29:649 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.381, required
    version = 7.0.6000.381
    2008-08-25 15:14:29:649 760 5e0 Setup * IsUpdateRequired = No
    2008-08-25 15:14:29:659 760 5e0 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: +0100) ===========
    2008-08-25 15:14:29:659 760 5e0 Misc = Process: C:\Program Files\Internet
    Explorer\IEXPLORE.EXE
    2008-08-25 15:14:29:659 760 5e0 Misc = Module:
    C:\WINDOWS\System32\wuweb.dll
    2008-08-25 15:14:29:659 760 5e0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-08-25 15:14:29:669 760 5e0 Misc Microsoft signed: Yes
    2008-08-25 15:14:29:839 760 5e0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-08-25 15:14:29:849 760 5e0 Misc Microsoft signed: Yes
    2008-08-25 15:14:29:849 760 5e0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2008-08-25 15:14:29:859 760 5e0 Misc Microsoft signed: Yes
    2008-08-25 15:14:30:029 760 5e0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2008-08-25 15:14:30:029 760 5e0 Misc Microsoft signed: Yes
    2008-08-25 15:14:30:039 760 5e0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
    2008-08-25 15:14:30:039 760 5e0 Misc Microsoft signed: Yes
    2008-08-25 15:14:30:390 760 5e0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
    2008-08-25 15:14:30:390 760 5e0 Misc Microsoft signed: Yes
    2008-08-25 15:14:30:400 760 5e0 Setup *********** Setup: Checking whether
    self-update is required ***********
    2008-08-25 15:14:30:400 760 5e0 Setup * Inf file:
    C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
    2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required version
    = 7.0.6000.381
    2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
    version = 7.0.6000.381
    2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381, required
    version = 7.0.6000.381
    2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
    version = 7.0.6000.381
    2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
    version = 7.0.6000.381
    2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381, required
    version = 7.0.6000.381
    2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
    version = 7.0.6000.381
    2008-08-25 15:14:30:410 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381, required
    version = 7.0.6000.381
    2008-08-25 15:14:30:410 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
    version = 7.0.6000.381
    2008-08-25 15:14:30:410 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381, required
    version = 7.0.6000.381
    2008-08-25 15:14:30:410 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required version
    = 7.0.6000.381
    2008-08-25 15:14:30:410 760 5e0 Setup Update NOT required for
    C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
    version = 7.0.6000.381
    2008-08-25 15:14:30:410 760 5e0 Setup * IsUpdateRequired = No
    2008-08-25 15:14:33:274 760 5e0 COMAPI -------------
    2008-08-25 15:14:33:274 760 5e0 COMAPI -- START -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:14:33:274 760 5e0 COMAPI ---------
    2008-08-25 15:14:33:284 916 758 Agent *************
    2008-08-25 15:14:33:284 916 758 Agent ** START ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2008-08-25 15:14:33:284 916 758 Agent *********
    2008-08-25 15:14:33:284 916 758 Agent * Online = Yes; Ignore download
    priority = No
    2008-08-25 15:14:33:284 916 758 Agent * Criteria = "IsInstalled=0 and
    IsHidden=1"
    2008-08-25 15:14:33:284 916 758 Agent * ServiceID =
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-08-25 15:14:33:284 760 5e0 COMAPI <<-- SUBMITTED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:14:33:294 916 758 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-08-25 15:14:33:334 916 758 Misc Microsoft signed: Yes
    2008-08-25 15:14:33:384 916 758 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-08-25 15:14:33:384 916 758 Misc Microsoft signed: Yes
    2008-08-25 15:14:33:394 916 758 Agent Checking for updated auth cab for
    service 7971f918-a847-4430-9279-4a52d1efe18d at
    http://www.update.microsoft.com/v7/microsoftupdate/redir/muauth.cab
    2008-08-25 15:14:33:394 916 758 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
    2008-08-25 15:14:33:404 916 758 Misc Microsoft signed: Yes
    2008-08-25 15:14:34:225 916 758 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
    2008-08-25 15:14:34:466 916 758 Misc Microsoft signed: Yes
    2008-08-25 15:14:34:466 916 758 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
    2008-08-25 15:14:34:476 916 758 Misc Microsoft signed: Yes
    2008-08-25 15:14:34:486 216 170 DtaStor Update service properties: service
    registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-08-25 15:14:34:696 916 758 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2008-08-25 15:14:34:706 916 758 Misc Microsoft signed: Yes
    2008-08-25 15:14:34:726 916 758 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2008-08-25 15:14:34:736 916 758 Misc Microsoft signed: Yes
    2008-08-25 15:14:34:736 916 758 PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2008-08-25 15:14:34:736 916 758 PT + ServiceId =
    {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
    https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2008-08-25 15:14:51:420 916 758 Driver DriverUtil marking
    {EB5F6C36-5DAB-4708-B6EB-A92944FB9302}.100 e_detectionStateInstallable
    2008-08-25 15:14:51:420 916 758 Driver Matched driver to device
    PCI\VEN_1002&DEV_5246&SUBSYS_00041002&REV_00
    2008-08-25 15:14:51:420 916 758 Driver Status: 0x180200a, ProblemNumber:
    00000000
    2008-08-25 15:14:51:420 916 758 Driver Calculated driver attributes as
    0x00000000
    2008-08-25 15:14:51:420 916 758 Driver DriverUtil marking
    {ADAA0542-FB6A-4EDA-8F6A-79EE77DB5060}.100 e_detectionStateInstallable
    2008-08-25 15:14:51:420 916 758 Driver Matched driver to device
    PCI\VEN_1102&DEV_7002&SUBSYS_00201102&REV_07
    2008-08-25 15:14:51:420 916 758 Driver Status: 0x180200a, ProblemNumber:
    00000000
    2008-08-25 15:14:51:420 916 758 Driver Calculated driver attributes as
    0x00000000
    2008-08-25 15:14:51:420 916 758 Driver DriverUtil marking
    {339877BF-B3C8-47CE-8FED-6D480347414A}.100 e_detectionStateInstallable
    2008-08-25 15:14:51:420 916 758 Driver Matched driver to device
    PCI\VEN_13F6&DEV_0111&SUBSYS_80E21043&REV_10
    2008-08-25 15:14:51:420 916 758 Driver Status: 0x1802400, ProblemNumber:
    0x00001c
    2008-08-25 15:14:51:420 916 758 Driver Calculated driver attributes as
    0x00000010
    2008-08-25 15:14:51:420 916 758 Driver DriverUtil marking
    {D31746C5-1FE1-4128-B4F4-B08FED7DAA5B}.100 e_detectionStateInstallable
    2008-08-25 15:14:51:420 916 758 Driver Matched driver to device
    ACPI\AuthenticAMD_-_x86_Family_6_Model_4
    2008-08-25 15:14:51:420 916 758 Driver Status: 0x180000a, ProblemNumber:
    00000000
    2008-08-25 15:14:51:420 916 758 Driver Calculated driver attributes as
    0x00000000
    2008-08-25 15:14:51:420 916 758 Driver DriverUtil marking
    {2A7E1BFE-1DD4-42AB-8F7D-45F8EC90C4FC}.100 e_detectionStateInstallable
    2008-08-25 15:14:51:420 916 758 Driver Matched driver to device
    PCI\VEN_1095&DEV_0680&SUBSYS_36801095&REV_02
    2008-08-25 15:14:51:420 916 758 Driver Status: 0x180000a, ProblemNumber:
    00000000
    2008-08-25 15:14:51:420 916 758 Driver Calculated driver attributes as
    0x00000000
    2008-08-25 15:14:51:440 916 758 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2008-08-25 15:14:51:450 916 758 Misc Microsoft signed: Yes
    2008-08-25 15:14:51:510 916 758 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
    2008-08-25 15:14:51:520 916 758 Misc Microsoft signed: Yes
    2008-08-25 15:14:51:520 916 758 PT +++++++++++ PT: Synchronizing extended
    update info +++++++++++
    2008-08-25 15:14:51:520 916 758 PT + ServiceId =
    {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
    https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2008-08-25 15:15:01:745 916 758 Agent * Found 0 updates and 35 categories
    in search; evaluated appl. rules of 401 out of 567 deployed entities
    2008-08-25 15:15:01:745 916 758 Agent *********
    2008-08-25 15:15:01:745 916 758 Agent ** END ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2008-08-25 15:15:01:745 916 758 Agent *************
    2008-08-25 15:15:01:745 760 78c COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:15:01:745 760 78c COMAPI - Updates found = 0
    2008-08-25 15:15:01:745 760 78c COMAPI ---------
    2008-08-25 15:15:01:755 760 78c COMAPI -- END -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:15:01:755 760 78c COMAPI -------------
    2008-08-25 15:15:01:755 760 5e0 COMAPI -------------
    2008-08-25 15:15:01:755 760 5e0 COMAPI -- START -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:15:01:755 760 5e0 COMAPI ---------
    2008-08-25 15:15:01:765 760 5e0 COMAPI <<-- SUBMITTED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:15:01:765 916 758 Agent *************
    2008-08-25 15:15:01:765 916 758 Agent ** START ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2008-08-25 15:15:01:765 916 758 Agent *********
    2008-08-25 15:15:01:765 916 758 Agent * Online = No; Ignore download
    priority = No
    2008-08-25 15:15:01:765 916 758 Agent * Criteria = "IsInstalled = 0 and
    IsHidden = 0"
    2008-08-25 15:15:01:765 916 758 Agent * ServiceID =
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-08-25 15:15:02:907 916 758 Driver DriverUtil marking
    {EB5F6C36-5DAB-4708-B6EB-A92944FB9302}.100 e_detectionStateInstallable
    2008-08-25 15:15:02:907 916 758 Driver Matched driver to device
    PCI\VEN_1002&DEV_5246&SUBSYS_00041002&REV_00
    2008-08-25 15:15:02:907 916 758 Driver Status: 0x180200a, ProblemNumber:
    00000000
    2008-08-25 15:15:02:907 916 758 Driver Calculated driver attributes as
    0x00000000
    2008-08-25 15:15:02:907 916 758 Driver DriverUtil marking
    {ADAA0542-FB6A-4EDA-8F6A-79EE77DB5060}.100 e_detectionStateInstallable
    2008-08-25 15:15:02:907 916 758 Driver Matched driver to device
    PCI\VEN_1102&DEV_7002&SUBSYS_00201102&REV_07
    2008-08-25 15:15:02:907 916 758 Driver Status: 0x180200a, ProblemNumber:
    00000000
    2008-08-25 15:15:02:907 916 758 Driver Calculated driver attributes as
    0x00000000
    2008-08-25 15:15:02:907 916 758 Driver DriverUtil marking
    {339877BF-B3C8-47CE-8FED-6D480347414A}.100 e_detectionStateInstallable
    2008-08-25 15:15:02:907 916 758 Driver Matched driver to device
    PCI\VEN_13F6&DEV_0111&SUBSYS_80E21043&REV_10
    2008-08-25 15:15:02:907 916 758 Driver Status: 0x1802400, ProblemNumber:
    0x00001c
    2008-08-25 15:15:02:907 916 758 Driver Calculated driver attributes as
    0x00000010
    2008-08-25 15:15:02:907 916 758 Driver DriverUtil marking
    {D31746C5-1FE1-4128-B4F4-B08FED7DAA5B}.100 e_detectionStateInstallable
    2008-08-25 15:15:02:917 916 758 Driver Matched driver to device
    ACPI\AuthenticAMD_-_x86_Family_6_Model_4
    2008-08-25 15:15:02:917 916 758 Driver Status: 0x180000a, ProblemNumber:
    00000000
    2008-08-25 15:15:02:917 916 758 Driver Calculated driver attributes as
    0x00000000
    2008-08-25 15:15:02:917 916 758 Driver DriverUtil marking
    {2A7E1BFE-1DD4-42AB-8F7D-45F8EC90C4FC}.100 e_detectionStateInstallable
    2008-08-25 15:15:02:917 916 758 Driver Matched driver to device
    PCI\VEN_1095&DEV_0680&SUBSYS_36801095&REV_02
    2008-08-25 15:15:02:917 916 758 Driver Status: 0x180000a, ProblemNumber:
    00000000
    2008-08-25 15:15:02:917 916 758 Driver Calculated driver attributes as
    0x00000000
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {B4B9471C-1A5E-4D9C-94EF-84B00592946A}.100 to search result
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {339877BF-B3C8-47CE-8FED-6D480347414A}.100 to search result
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {EB5F6C36-5DAB-4708-B6EB-A92944FB9302}.100 to search result
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100 to search result
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {2A7E1BFE-1DD4-42AB-8F7D-45F8EC90C4FC}.100 to search result
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {ADAA0542-FB6A-4EDA-8F6A-79EE77DB5060}.100 to search result
    2008-08-25 15:15:02:987 916 758 Agent Update
    {DFED1488-A8DB-44A6-B403-BC92696D9CE6}.102 is pruned out due to potential
    supersedence
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {D31746C5-1FE1-4128-B4F4-B08FED7DAA5B}.100 to search result
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {50DB9656-93F2-4FAA-9EC4-14D8603A060D}.109 to search result
    2008-08-25 15:15:02:987 916 758 Agent Update
    {86257641-3137-4584-A786-873E2EFF9AFB}.100 is pruned out due to potential
    supersedence
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {2BE6143C-5547-4FEE-AFC6-37CD3D2D585D}.101 to search result
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {F1B1A591-BB75-4B1C-9FBD-03EEDB00CC9D}.103 to search result
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {04F252D6-E625-425B-B478-2373AE0CFEEA}.102 to search result
    2008-08-25 15:15:02:987 916 758 Agent * Added update
    {21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 to search result
    2008-08-25 15:15:02:987 916 758 Agent * Found 12 updates and 35
    categories in search; evaluated appl. rules of 401 out of 567 deployed
    entities
    2008-08-25 15:15:02:987 916 758 Agent *********
    2008-08-25 15:15:02:987 916 758 Agent ** END ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2008-08-25 15:15:02:987 916 758 Agent *************
    2008-08-25 15:15:02:997 760 78c COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:15:03:007 760 78c COMAPI - Updates found = 12
    2008-08-25 15:15:03:007 760 78c COMAPI ---------
    2008-08-25 15:15:03:007 760 78c COMAPI -- END -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:15:03:007 760 78c COMAPI -------------
    2008-08-25 15:15:06:742 916 758 Report REPORT EVENT:
    {2200C3D5-413D-4DE7-B3EB-C247B293E9D1} 2008-08-25
    15:15:01:745+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
    Synchronization Windows Update Client successfully detected 0 updates.
    2008-08-25 15:18:47:630 760 5e0 COMAPI -------------
    2008-08-25 15:18:47:630 760 5e0 COMAPI -- START -- COMAPI: Download
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:18:47:630 760 5e0 COMAPI ---------
    2008-08-25 15:18:47:630 760 5e0 COMAPI - Forced: No; Download priority: 3
    2008-08-25 15:18:47:630 760 5e0 COMAPI - Updates in request: 7
    2008-08-25 15:18:47:630 760 5e0 COMAPI - ServiceID =
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-08-25 15:18:47:640 760 5e0 COMAPI <<-- SUBMITTED -- COMAPI: Download
    [ClientId = MicrosoftUpdate]
    2008-08-25 15:18:47:650 916 758 DnldMgr *************
    2008-08-25 15:18:47:650 916 758 DnldMgr ** START ** DnldMgr: Downloading
    updates [CallerId = MicrosoftUpdate]
    2008-08-25 15:18:47:650 916 758 DnldMgr *********
    2008-08-25 15:18:47:650 916 758 DnldMgr * Call ID =
    {AF3DD1E5-0CF6-48B1-B556-82B89095CCB8}
    2008-08-25 15:18:47:650 916 758 DnldMgr * Priority = 3, Interactive = 1,
    Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-08-25 15:18:47:650 916 758 DnldMgr * Updates to download = 7
    2008-08-25 15:18:47:650 916 758 Agent * Title = Microsoft .NET
    Framework version 1.1
    2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
    {B4B9471C-1A5E-4D9C-94EF-84B00592946A}.100
    2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
    2008-08-25 15:18:47:650 916 758 Agent *
    {77169CDB-DE0B-4F38-9BBF-CCDDAB640CCF}.100
    2008-08-25 15:18:47:650 916 758 Agent * Title = Microsoft .NET
    Framework 2.0: x86 (KB829019)
    2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
    {46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100
    2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
    2008-08-25 15:18:47:650 916 758 Agent *
    {35A466A4-B96E-49EA-B873-4BEF68B9C2D6}.100
    2008-08-25 15:18:47:650 916 758 Agent * Title = Windows Media Player 11
    2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
    {50DB9656-93F2-4FAA-9EC4-14D8603A060D}.109
    2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
    2008-08-25 15:18:47:650 916 758 Agent *
    {1E2A19D5-B0EA-4254-B93B-708A9E2224EC}.108
    2008-08-25 15:18:47:650 916 758 Agent * Title = Root Certificates Update
    2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
    {2BE6143C-5547-4FEE-AFC6-37CD3D2D585D}.101
    2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
    2008-08-25 15:18:47:650 916 758 Agent *
    {D7EE3386-89F0-4857-8C77-5AAE9E3ADC65}.101
    2008-08-25 15:18:47:650 916 758 Agent * Title = Windows Search 4.0 for
    Windows XP (KB940157)
    2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
    {F1B1A591-BB75-4B1C-9FBD-03EEDB00CC9D}.103
    2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
    2008-08-25 15:18:47:650 916 758 Agent *
    {6C3AD266-6C18-4A7E-8B4D-A98046E9170A}.103
    2008-08-25 15:18:47:650 916 758 Agent * Title = Update for Windows XP
    (KB951618)
    2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
    {04F252D6-E625-425B-B478-2373AE0CFEEA}.102
    2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
    2008-08-25 15:18:47:650 916 758 Agent *
    {DE429D8F-F8AB-443F-8158-DBFC0AF6D3F0}.100
    2008-08-25 15:18:47:650 916 758 Agent * Title = Microsoft Silverlight
    1.0 (KB955305)
    2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
    {21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100
    2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
    2008-08-25 15:18:47:650 916 758 Agent *
    {A7BD734A-98F9-411B-9EA7-C79224464CD4}.100
     
    Adcham, Aug 26, 2008
    #5
  6. I need the part where the update actually tries to install.

    Did you try the manual update as I suggested?

    Harry.
     
    Harry Johnston [MVP], Aug 26, 2008
    #6
  7. I also ran into trouble with the Silverlight install from MS Update. I'm
    setting up WinXP on a P2-400 PC.

    I went to the alt. location listed above and downloaded the Silverlight
    install then tried to run it. It gave an error indicating that my processor
    doesn't support SSE Instruction Set extensions. I looked up SSE on wikipedia
    and it looks like it first introduced with the Pentium III. Bottom line,
    Silverlight doesn't work on a Pentium II. That explains my problem. I don't
    know if it explains the problem the original poster had.

    I wish MS/Windows Update explained this.

    I hope that helps!
     
    Poway-CA-User, Sep 7, 2008
    #8
  8. Hi "Harry Johnston [MVP]", I have the same problem to install the Microsoft
    Silverlight but, I think I've found that log part about the Windows Update.
    (sorry about my english, I'm from Brasil). I will paste it and hope you can
    help.
    Best Regards!

    2008-10-13 22:37:19:984 2444 b68 COMAPI -- START -- COMAPI: Install
    [ClientId = MicrosoftUpdate]
    2008-10-13 22:37:19:984 2444 b68 COMAPI ---------
    2008-10-13 22:37:19:984 2444 b68 COMAPI - Allow source prompts: Yes;
    Forced: No; Force quiet: No
    2008-10-13 22:37:19:984 2444 b68 COMAPI - Updates in request: 1
    2008-10-13 22:37:20:034 2444 b68 COMAPI - ServiceID =
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-10-13 22:37:20:064 732 d0c Agent *************
    2008-10-13 22:37:20:064 732 d0c Agent ** START ** Agent: Installing
    updates [CallerId = MicrosoftUpdate]
    2008-10-13 22:37:20:064 732 d0c Agent *********
    2008-10-13 22:37:20:064 732 d0c Agent * Updates to install = 1
    2008-10-13 22:37:20:064 2444 b68 COMAPI - Updates to install = 1
    2008-10-13 22:37:20:064 2444 b68 COMAPI <<-- SUBMITTED -- COMAPI: Install
    [ClientId = MicrosoftUpdate]
    2008-10-13 22:37:20:124 732 d0c Agent * Title = Microsoft Silverlight
    1.0 (KB955305)
    2008-10-13 22:37:20:124 732 d0c Agent * UpdateId =
    {21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100
    2008-10-13 22:37:20:124 732 d0c Agent * Bundles 1 updates:
    2008-10-13 22:37:20:124 732 d0c Agent *
    {A7BD734A-98F9-411B-9EA7-C79224464CD4}.100
    2008-10-13 22:37:20:234 732 d0c Handler Attempting to create remote handler
    process as USER\Administrador in session 0
    2008-10-13 22:37:20:885 732 d0c DnldMgr Preparing update for install,
    updateId = {A7BD734A-98F9-411B-9EA7-C79224464CD4}.100.
    2008-10-13 22:37:21:076 2104 a7c Misc =========== Logging initialized
    (build: 7.2.6001.784, tz: -0300) ===========
    2008-10-13 22:37:21:076 2104 a7c Misc = Process:
    C:\WINDOWS\system32\wuauclt.exe
    2008-10-13 22:37:21:076 2104 a7c Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2008-10-13 22:37:21:076 2104 a7c Handler :::::::::::::
    2008-10-13 22:37:21:076 2104 a7c Handler :: START :: Handler: Command Line
    Install
    2008-10-13 22:37:21:076 2104 a7c Handler :::::::::
    2008-10-13 22:37:21:076 2104 a7c Handler : Updates to install = 1
    2008-10-13 22:37:23:449 2104 a7c Handler : WARNING: Command line install
    completed. Return code = 0x000005df, Result = Failed, Reboot required = false
    2008-10-13 22:37:23:579 2104 a7c Handler : WARNING: Exit code = 0x8024200B
    2008-10-13 22:37:23:579 2104 a7c Handler :::::::::
    2008-10-13 22:37:23:649 2104 a7c Handler :: END :: Handler: Command Line
    Install
    2008-10-13 22:37:23:649 2104 a7c Handler :::::::::::::
    2008-10-13 22:37:25:151 732 d0c Agent *********
    2008-10-13 22:37:25:151 732 d0c Agent ** END ** Agent: Installing
    updates [CallerId = MicrosoftUpdate]
    2008-10-13 22:37:25:151 732 d0c Agent *************
    2008-10-13 22:37:25:151 732 710 AU Triggering Offline detection
    (non-interactive)
    2008-10-13 22:37:25:151 2444 b6c COMAPI >>-- RESUMED -- COMAPI: Install
    [ClientId = MicrosoftUpdate]
    2008-10-13 22:37:25:171 2444 b6c COMAPI - Install call complete (succeeded
    = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
    2008-10-13 22:37:25:171 2444 b6c COMAPI - Reboot required = No
    2008-10-13 22:37:25:171 2444 b6c COMAPI - WARNING: Exit code = 0x00000000;
    Call error code = 0x80240022
    2008-10-13 22:37:25:171 2444 b6c COMAPI ---------
    2008-10-13 22:37:25:171 2444 b6c COMAPI -- END -- COMAPI: Install
    [ClientId = MicrosoftUpdate]
    2008-10-13 22:37:25:171 2444 b6c COMAPI -------------
    2008-10-13 22:37:25:171 732 710 AU #############
    2008-10-13 22:37:25:171 732 710 AU ## START ## AU: Search for updates
    2008-10-13 22:37:25:171 732 710 AU #########
    2008-10-13 22:37:25:212 732 710 AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {E6FAF2CC-B7D2-4F6D-B72C-AE3528425558}]
    2008-10-13 22:37:25:212 732 d34 Agent *************
    2008-10-13 22:37:25:212 732 d34 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2008-10-13 22:37:25:212 732 d34 Agent *********
    2008-10-13 22:37:25:212 732 d34 Agent * Online = No; Ignore download
    priority = No
    2008-10-13 22:37:25:212 732 d34 Agent * Criteria = "IsHidden=0 and
    IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    IsAssigned=1 and RebootRequired=1"
    2008-10-13 22:37:25:212 732 d34 Agent * ServiceID =
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-10-13 22:37:25:212 732 d34 Agent * Search Scope = {Machine}
    2008-10-13 22:38:02:956 732 d34 Agent * Found 0 updates and 43 categories
    in search; evaluated appl. rules of 449 out of 1170 deployed entities
    2008-10-13 22:38:02:966 732 d34 Agent *********
    2008-10-13 22:38:02:966 732 d34 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2008-10-13 22:38:02:976 732 d34 Agent *************
    2008-10-13 22:38:03:036 732 40c AU >>## RESUMED ## AU: Search for updates
    [CallId = {E6FAF2CC-B7D2-4F6D-B72C-AE3528425558}]
    2008-10-13 22:38:03:036 732 40c AU # 0 updates detected
    2008-10-13 22:38:03:036 732 40c AU #########
    2008-10-13 22:38:03:036 732 40c AU ## END ## AU: Search for updates
    [CallId = {E6FAF2CC-B7D2-4F6D-B72C-AE3528425558}]
    2008-10-13 22:38:03:036 732 d34 Report REPORT EVENT:
    {67EA655A-EA0D-4B45-B73E-EBE0F0F86E49} 2008-10-13
    22:37:23:669-0300 1 182 101 {21BCAD0E-37DF-4D5F-B806-48841D2D149A} 100 80070643 MicrosoftUpdate Failure Content
    Install Installation Failure: Windows failed to install the following update
    with error 0x80070643: Microsoft Silverlight 1.0 (KB955305).
    2008-10-13 22:38:03:046 732 40c AU #############
    2008-10-13 23:01:53:603 2444 b68 COMAPI -------------
    2008-10-13 23:01:53:603 2444 b68 COMAPI -- START -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-10-13 23:01:53:603 2444 b68 COMAPI ---------
    2008-10-13 23:01:53:633 2444 b68 COMAPI <<-- SUBMITTED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-10-13 23:01:53:633 732 5a0 Agent *************
    2008-10-13 23:01:53:633 732 5a0 Agent ** START ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2008-10-13 23:01:53:633 732 5a0 Agent *********
    2008-10-13 23:01:53:633 732 5a0 Agent * Online = Yes; Ignore download
    priority = No
    2008-10-13 23:01:53:653 732 5a0 Agent * Criteria = "IsInstalled=0 and
    IsHidden=0"
    2008-10-13 23:01:53:653 732 5a0 Agent * ServiceID =
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-10-13 23:01:53:653 732 5a0 Agent * Search Scope = {Machine}
    2008-10-13 23:01:53:693 732 5a0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2008-10-13 23:01:53:713 732 5a0 Misc Microsoft signed: Yes
    2008-10-13 23:01:54:324 732 5a0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2008-10-13 23:01:54:374 732 5a0 Misc Microsoft signed: Yes
    2008-10-13 23:01:54:504 732 5a0 Agent Checking for updated auth cab for
    service 7971f918-a847-4430-9279-4a52d1efe18d at
    http://update.microsoft.com/v8/microsoftupdate/redir/MUAuth.cab
    2008-10-13 23:01:54:514 732 5a0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
    2008-10-13 23:01:54:574 732 5a0 Misc Microsoft signed: Yes
    2008-10-13 23:01:55:255 732 5a0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
    2008-10-13 23:01:55:275 732 5a0 Misc Microsoft signed: Yes
    2008-10-13 23:02:04:469 732 5a0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
    2008-10-13 23:02:04:489 732 5a0 Misc Microsoft signed: Yes
    2008-10-13 23:02:04:759 732 5a0 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
    2008-10-13 23:02:04:829 732 5a0 Misc Microsoft signed: Yes
    2008-10-13 23:02:04:859 732 5a0 PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2008-10-13 23:02:04:859 732 5a0 PT + ServiceId =
    {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
    https://update.microsoft.com/v6/ClientWebService/client.asmx
    2008-10-13 23:02:57:164 732 5a0 Agent * Added update
    {21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 to search result
    2008-10-13 23:02:57:164 732 5a0 Agent * Found 1 updates and 43 categories
    in search; evaluated appl. rules of 711 out of 1170 deployed entities
    2008-10-13 23:02:57:184 732 5a0 Agent *********
    2008-10-13 23:02:57:184 732 5a0 Agent ** END ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2008-10-13 23:02:57:194 732 5a0 Agent *************
    2008-10-13 23:02:57:325 2444 9a8 COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-10-13 23:02:57:355 2444 9a8 COMAPI - Updates found = 1
    2008-10-13 23:02:57:355 2444 9a8 COMAPI ---------
    2008-10-13 23:02:57:355 2444 9a8 COMAPI -- END -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-10-13 23:02:57:355 2444 9a8 COMAPI -------------
    2008-10-13 23:02:57:425 2444 b68 COMAPI -------------
    2008-10-13 23:02:57:425 2444 b68 COMAPI -- START -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-10-13 23:02:57:425 2444 b68 COMAPI ---------
    2008-10-13 23:02:57:455 732 5a0 Agent *************
    2008-10-13 23:02:57:455 732 5a0 Agent ** START ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2008-10-13 23:02:57:455 732 5a0 Agent *********
    2008-10-13 23:02:57:455 732 5a0 Agent * Online = No; Ignore download
    priority = No
    2008-10-13 23:02:57:455 732 5a0 Agent * Criteria = "IsInstalled = 0 and
    IsHidden = 1"
    2008-10-13 23:02:57:455 732 5a0 Agent * ServiceID =
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-10-13 23:02:57:455 732 5a0 Agent * Search Scope = {Machine}
    2008-10-13 23:02:57:455 2444 b68 COMAPI <<-- SUBMITTED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-10-13 23:03:13:077 732 5a0 Agent Update
    {DFED1488-A8DB-44A6-B403-BC92696D9CE6}.102 is pruned out due to potential
    supersedence
    2008-10-13 23:03:13:077 732 5a0 Agent * Added update
    {86257641-3137-4584-A786-873E2EFF9AFB}.100 to search result
    2008-10-13 23:03:13:077 732 5a0 Agent * Found 1 updates and 43 categories
    in search; evaluated appl. rules of 118 out of 1170 deployed entities
    2008-10-13 23:03:13:077 732 5a0 Agent *********
    2008-10-13 23:03:13:077 732 5a0 Agent ** END ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2008-10-13 23:03:13:077 732 5a0 Agent *************
    2008-10-13 23:03:13:157 732 5a0 Report REPORT EVENT:
    {CD6035F5-019B-4BB6-9E74-C0A1CCF50B7B} 2008-10-13
    23:02:57:184-0300 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
    Synchronization Windows Update Client successfully detected 1 updates.
    2008-10-13 23:03:13:187 2444 9a8 COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-10-13 23:03:13:237 2444 9a8 COMAPI - Updates found = 1
    2008-10-13 23:03:13:237 2444 9a8 COMAPI ---------
    2008-10-13 23:03:13:237 2444 9a8 COMAPI -- END -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2008-10-13 23:03:13:247 2444 9a8 COMAPI -------------
     
    alanvoliva2880, Oct 14, 2008
    #9
  9. The log doesn't tell us much, I'm afraid.

    First, check what sort of CPU you have. Silverlight doesn't work on a Pentium
    II. If you don't know, go to the System Information tool in All Programs -
    Accessories - System Tools and post the line(s) that start with "Processor".

    Try downloading the update from the Microsoft Update Catalog:

    <http://catalog.update.microsoft.com/v7/site/Search.aspx?q=955305>

    http://catalog.update.microsoft.com/v7/site/Search.aspx?q=955305

    Choose "Update for Microsoft Silverlight" (either one) if you already have
    Silverlight installed, or "Microsoft Silverlight" if you don't.

    If this doesn't work, there should be a file in c:\windows named KB955305.log.
    Post the contents.

    Harry.
     
    Harry Johnston [MVP], Oct 14, 2008
    #10
  10. Thank you for answering, but the Processor I have its not Pentium II. Its:

    AMD Duron(tm) Processor
    1.30 GHz, 1,00GB de RAM

    Microsoft Windows XP Professional 2002
    5.1.2600 Service Pack 3 Compilação 2600
    x86 Family 6 Model 7 Stepping 1 AuthenticAMD ~1300 Mhz

    And in that site came this: "Message ID: 1503"

    Thank you for your patience... If you could only explain I'll be very glad.
    Thank you again!
     
    alanvoliva2880, Oct 14, 2008
    #11
  11. Adcham

    TaurArian Guest

    "MicrosoftUpdate Failure Content Install Installation Failure: Windows
    failed to install the following update
    with error 0x80070643: Microsoft Silverlight 1.0 (KB955305)."

    You receive error code 0x80070643 or error code 0x643 when you use the
    Windows Update or Microsoft Update Web sites to install updates
    http://support.microsoft.com/kb/958052


    --

    TaurArian [MVP] 2005-2009 - Update Services
    http://taurarian.mvps.org
    ======================================
    How to ask a question: http://support.microsoft.com/kb/555375
    Disclaimer: The information has been posted "as is" with no warranties or
    guarantees and doesn't give any rights.
    Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
     
    TaurArian, Oct 14, 2008
    #12
  12. Adcham

    The Flash Guest

    I agree with the other person that Update shoudl not have presented this
    update as an option for a processor which it does not support. Update after
    all spends ages extracting info about the PC it is to provide updates for.
    The processor type is a pretty basic set of info.

    Having said that, thanks for your help, Harry.
     
    The Flash, Oct 19, 2008
    #13
  13. Agreed. I'll pass this one on to Microsoft, hopefully they will fix it in a
    future version.

    Harry.
     
    Harry Johnston [MVP], Oct 19, 2008
    #14
  14. Adcham

    ChuckvdL Guest

    FYI for any others that get the same error message (and find this thread when
    searching)

    Got the same error as above when trying to install only son's computer (it's
    my old box).. Also tried the update catalog install give above, and got
    told my cpu is not supported because it doesn't have SSE

    You can use a freeware program called CPU-Z (search web for 'cpuid' to
    find it) that will give you more info on your processor.

    In my case it tells me that the system is a 1.4g Athlon codename
    "Thunderbird" (which yes now that I see it, is the cpu that was current when
    I built this box) which supports MMX and 3DNow!(+) but not SSE.

    And let me add my voice to those others who've said that given the system
    cannot support it, it's entirely LAME and as the kids say "full of fail" for
    the update system to have even presented this update to me for this system.
    I've wasted far too much time that I'll never get back trying to get this
    update to install, when it turns out it's not appropriate for this system in
    the first place.

    I expect better from MS.. Comparing the system requirements of an update
    with the basic parameters of the system (including the cpu) is NOT rocket
    science.

    --ChuckvdL
     
    ChuckvdL, Dec 20, 2008
    #15
  15. Adcham

    TaurArian Guest

    ChuckvdL wrote:
    :: FYI for any others that get the same error message (and find this
    :: thread when searching)
    ::
    :: Got the same error as above when trying to install only son's
    :: computer (it's my old box).. Also tried the update catalog
    :: install give above, and got told my cpu is not supported because it
    :: doesn't have SSE
    ::
    :: You can use a freeware program called CPU-Z (search web for 'cpuid'
    :: to
    :: find it) that will give you more info on your processor.
    ::
    :: In my case it tells me that the system is a 1.4g Athlon codename
    :: "Thunderbird" (which yes now that I see it, is the cpu that was
    :: current when I built this box) which supports MMX and 3DNow!(+) but
    :: not SSE.
    ::
    :: And let me add my voice to those others who've said that given the
    :: system cannot support it, it's entirely LAME and as the kids say
    :: "full of fail" for the update system to have even presented this
    :: update to me for this system. I've wasted far too much time that
    :: I'll never get back trying to get this update to install, when it
    :: turns out it's not appropriate for this system in the first place.
    ::
    :: I expect better from MS.. Comparing the system requirements of an
    :: update with the basic parameters of the system (including the cpu)
    :: is NOT rocket science.
    ::
    :: --ChuckvdL
    ::
    :: "Harry Johnston [MVP]" wrote:
    ::
    ::: The Flash wrote:
    :::
    :::: I agree with the other person that Update shoudl not have
    :::: presented this update as an option for a processor which it does
    :::: not support.
    :::
    ::: Agreed. I'll pass this one on to Microsoft, hopefully they will
    ::: fix it in a future version.
    :::
    ::: Harry.

    FYI
    --

    TaurArian [MVP] 2005-2009 - Update Services
    http://taurarian.mvps.org
    ======================================
    How to ask a question: http://support.microsoft.com/kb/555375
    Disclaimer: The information has been posted "as is" with no warranties
    or guarantees and doesn't give any rights. Computer Maintenance:
    Acronis / Diskeeper / Paragon / Raxco
     
    TaurArian, Dec 20, 2008
    #16
  16. Sofar, today the same still happens, ran an update today (CPU is Intel Core 2
    Duo, 2,66, so adequate) and update failed. (incompatibility with Windows 7).
    A manual install from this community site went well.
     
    John Jeckmans, Jul 14, 2009
    #17
  17. Adcham

    Jerry Guest

    Why bother? Silverlight 3.0 is out; replaces all previous versions.
     
    Jerry, Jul 14, 2009
    #18
  18. Adcham

    Gary Guest

    FWIW, it's not fixed yet but I appreciate this thread and your contributions.

    "Silverlight" is offered by Windows Update every time I update this Duron
    machine, and of course fails every time with no clear error message. Sloppy,
    Microsoft.

    Gary
     
    Gary, Oct 11, 2009
    #19
  19. Adcham

    Ramonvet Guest

     
    Ramonvet, Mar 7, 2010
    #20
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