Microsoft Software License Terms failed to download

Discussion in 'Update Services' started by nqetech, Jun 24, 2007.

  1. nqetech

    nqetech Guest

    Hi,

    I'm just setting up WSUS 3.0 from scratch and I've noticed that there are
    some downloads that can't be approved because:

    "This update cannot be approved for installation because its Microsoft
    Software License Terms failed to download. Click Retry Download to start the
    download again."

    I've tried re-starting the download but without success. This affects quite
    a few downloads, including WinXP SP2. Am I doing something wrong, or is this
    normal behaviour?

    If anybody can help, I'd appreciate it!
     
    nqetech, Jun 24, 2007
    #1
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  2. This is not normal behavior, but it does sometimes happen.... reasons not
    quite known.

    Try running 'wsusutil reset' to let the WSUS server scan the database for
    content files that are supposed to exist, but do not. That will regen a BITS
    download request for the missing files. Monitor the server status and when
    files to download is zero, try approving the update(s) again.


    --
    Lawrence Garvin, M.S., MCTS, MCP
    Independent WSUS Evangelist
    MVP-Software Distribution (2005-2007)
    https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E

    Everything you need for WSUS is at
    http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx

    And, almost everything else is at
    http://wsusinfo.onsitechsolutions.com
    .....
     
    Lawrence Garvin \(MVP\), Jun 25, 2007
    #2
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  3. nqetech

    nqetech Guest

    Thanks, looks like that might solve the problem. It appears to fix a few at a
    time.
     
    nqetech, Jun 25, 2007
    #3
  4. nqetech

    nqetech Guest

    Lawrence,

    Further to my previous post, I can't get any further with the following
    updates:

    Update for Windows XP (KB920342)
    Windows Malicious Software Removal Tool - June 2007 (KB890830)
    Windows XP Service Pack 2

    I've now run 'wsusutil reset' several times. Is there a means of removing
    these updates completely and then re-syncing them from Microsoft?

    Obviously, XP SP2 is quite an important update, so being unable to approve
    it is a bit of an issue!
     
    nqetech, Jun 25, 2007
    #4
  5. It could be the files are physically present, but corrupted, although all
    files are digitally signed, and if they fail the digisig test, they're not
    supposed to be 'imported' into the content store.
    Yes. Mark the updates as Declined. Run the Server Cleanup Utility to remove
    content for all declined updates. Reapprove the updates.


    --
    Lawrence Garvin, M.S., MCTS, MCP
    Independent WSUS Evangelist
    MVP-Software Distribution (2005-2007)
    https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E

    Everything you need for WSUS is at
    http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx

    And, almost everything else is at
    http://wsusinfo.onsitechsolutions.com
    .....
     
    Lawrence Garvin \(MVP\), Jun 26, 2007
    #5
  6. nqetech

    nqetech Guest

    Sorry Lawrence,

    I've tried decling the updates, running the server cleanup wizard and
    re-approving them - then running wsusutil reset, all to no avail.

    At least 5 WSUS required updates that are set to install by default are
    showing that their files need to be downloaded before they will install and
    won't download, other updates (like WinXP SP2) that have license terms won't
    download their license terms.

    I don't think that I have a firewall-related problem as the majority of
    other updates appear to have downloaded their files successfully.

    As the WSUS updates (that include the Windows Installer 3.1 and BITS
    updates) are critical to the functioning of WSUS, I don't see how WSUS is
    going to work.

    I really am struggling with this.
     
    nqetech, Jun 26, 2007
    #6
  7. nqetech

    nqetech Guest

    Hi Lawrence,

    Please shoot me!

    I've discovered (by checking the event logs) that the cause of the problem
    was incorrect permissions on the drive where the WSUS content folder is
    located.

    After adding the 'NT Authority\Network Service' account in the root with
    read permissions and checking that the other folder dependencies also had
    full control permissions for the same account, the downloads functioned
    correctly.

    Thanks for all of your help. You were at least able to point me in the right
    direction.

    David Hicks

    Senior Systems Engineer
    Newsquest (Essex) Limited
     
    nqetech, Jun 26, 2007
    #7
  8. Well.. *SHUCKS*... I skipped over that possible reason because you told me
    that *most* files were downloading, which made me think filesystem
    permissions were a non-issue.

    Yep.. this is a *known* issue. It's a 'bug' in the .NET Framework v1.1
    installer, that doesn't properly set that permission.

    It only manifests when the content store is on a non-system drive.

    Well, I'm glad I helped somehow, but golly gee, I've known about that
    'Network Service' account on the drive permission since the dawn of time,
    and didn't think it applied in this case.

    I apologize for the complications in getting you the right 'fix' in the
    first place.



    --
    Lawrence Garvin, M.S., MCTS, MCP
    Independent WSUS Evangelist
    MVP-Software Distribution (2005-2007)
    https://mvp.support.microsoft.com/profile=30E00990-8F1D-4774-BD62-D095EB07B36E

    Everything you need for WSUS is at
    http://technet2.microsoft.com/windowsserver/en/technologies/featured/wsus/default.mspx

    And, almost everything else is at
    http://wsusinfo.onsitechsolutions.com
    .....
     
    Lawrence Garvin \(MVP\), Jun 27, 2007
    #8
  9. I'm getting the same error on a new WSUS 3.2, 104 security and 10 critical updates I can't approve because the license terms faiuled to download.

    One of the updates I can't approve is the September 2010 malicious software removal tool x64 (the x86 version came through OK).

    In my case, my WSUS is downstream of another server, as full server, not as a replica.

    After searching and trying everything I could imagine on the downstream server, I though it might be a good idea to take a look at the upstream one.

    And there, I found a number of messages like this in the event log (I just picked the one at the top, it happens to be about another kind of file, but I suppose the license files will have the same failure reason):


    Content file download failed. Reason: The requested URL does not exist on the server.
    Source File: /msdownload/v7/driver/drvs/2007/12/driver_c98a5e24caeee8c5f1d1501e494ba30cd94d4046.cab Destination File: E:\WSUS\WsusContent\46\C98A5E24CAEEE8C5F1D1501E494BA30CD94D4046.cab.


    That's on the upstream server, i.e. the files don't exist at the windows update website.
     
    Luc Van der Veken, Sep 23, 2010
    #9
  10. I'm getting the same error on a new WSUS 3.2, 104 security and 10 critical updates I can't approve because the license terms faiuled to download.

    One of the updates I can't approve is the September 2010 malicious software removal tool x64 (the x86 version came through OK).

    In my case, my WSUS is downstream of another server, as full server, not as a replica.

    After searching and trying everything I could imagine on the downstream server, I though it might be a good idea to take a look at the upstream one.

    And there, I found a number of messages like this in the event log (I just picked the one at the top, it happens to be about another kind of file, but I suppose the license files will have the same failure reason):


    Content file download failed. Reason: The requested URL does not exist on the server.
    Source File: /msdownload/v7/driver/drvs/2007/12/driver_c98a5e24caeee8c5f1d1501e494ba30cd94d4046.cab Destination File: E:\WSUS\WsusContent\46\C98A5E24CAEEE8C5F1D1501E494BA30CD94D4046.cab.


    That's on the upstream server, i.e. the files don't exist at the windows update website.
     
    Luc Van der Veken, Sep 23, 2010
    #10
  11. This sort of error is often due to a proxy server or hardware firewall
    interfering with the download, typically because it has been programmed to block
    ..cab files.

    Otherwise, I suggest you try the web forum, details below.

    Harry.

    --
    PS: if it seems quiet in here, that's because Microsoft have closed this newsgroup.

    You might want to consider visiting the appropriate web forum instead.

    WSUS: http://go.microsoft.com/fwlink/?LinkID=161025

    Windows Update: http://social.answers.microsoft.com/Forums/en-US/vistawu/threads
     
    Harry Johnston, Sep 27, 2010
    #11
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