Microsoft Update Error 0x80072EFF

Discussion in 'Windows Update' started by cobalt.greywalker, Dec 17, 2008.

  1. I've been trying to use the Update site since Monday. Initially it
    asked me to update to the latest version, which I did, but since then
    all I get is the red dot with white x icon and the message:
    "The website has encountered a problem and cannot display the page you
    are trying to view. The options provided below might help you solve
    the problem."

    With the error code 0x80072EFF.

    After hunting through the FAQs, articles, and posts on the group I
    still can't get it working. I have tried the following:
    *Re-installed Microsoft scripting 5.6
    *Re-installed the agent from the download site
    *Re-registered the XML components (msxml3.dll, msxml2.dll, and
    msxml.dll. In that order.) and installed MSXML 3.0 SP5
    *Wiped out CatRoot2, flused all Cookies, Files, and Objects, reset
    defaults and then disabled 3rd party extensions and rebooted. (This
    did seem to download the Microsoft Update control again).
    *Re-registered the Windows Update components (Jscript.dll, wuapi.dll,
    and wuaueng.dll, In that order.)

    None of the above has worked.

    Here is the relevent section of the WindowsUpdate.log after doing all
    that:
    2008-12-17 11:47:39:406 1864 5c8 Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0000) ===========
    2008-12-17 11:47:39:406 1864 5c8 Misc = Process: C:\Program Files
    \Internet Explorer\IEXPLORE.EXE
    2008-12-17 11:47:39:406 1864 5c8 Misc = Module: C:\WINDOWS
    \system32\wuapi.dll
    2008-12-17 11:47:39:406 1864 5c8 COMAPI ----------- COMAPI:
    IUpdateServiceManager::AddService -----------
    2008-12-17 11:47:39:406 1864 5c8 COMAPI - ServiceId = {7971f918-
    a847-4430-9279-4a52d1efe18d}
    2008-12-17 11:47:39:406 1864 5c8 COMAPI - AuthorizationCabPath = C:
    \WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
    2008-12-17 11:47:39:421 1104 78 Misc Validating signature for C:
    \WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-
    a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
    2008-12-17 11:47:39:578 1104 78 Misc Microsoft signed: Yes
    2008-12-17 11:47:39:718 3700 e78 Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0000) ===========
    2008-12-17 11:47:39:718 3700 e78 Misc = Process: C:\WINDOWS
    \system32\wuauclt.exe
    2008-12-17 11:47:39:718 3700 e78 Misc = Module: C:\WINDOWS
    \system32\wuaueng.dll
    2008-12-17 11:47:39:718 3700 e78 DtaStor Update service properties:
    service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2008-12-17 11:47:39:796 1864 5c8 COMAPI - Added service, URL =
    http://update.microsoft.com/microsoftupdate/
    2008-12-17 11:47:39:796 1864 5c8 COMAPI ----------- COMAPI:
    IUpdateServiceManager::RegisterServiceWithAU -----------
    2008-12-17 11:47:39:796 1864 5c8 COMAPI - ServiceId = {7971f918-
    a847-4430-9279-4a52d1efe18d}
    2008-12-17 11:47:39:953 1864 5c8 Misc =========== Logging initialized
    (build: 7.2.6001.788, tz: -0000) ===========
    2008-12-17 11:47:39:953 1864 5c8 Misc = Process: C:\Program Files
    \Internet Explorer\IEXPLORE.EXE
    2008-12-17 11:47:39:953 1864 5c8 Misc = Module: C:\WINDOWS
    \system32\muweb.dll
    2008-12-17 11:47:39:953 1864 5c8 Misc Validating signature for C:
    \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
    B170-9A65BC822C77\muv3wuredir.cab:
    2008-12-17 11:47:40:031 1864 5c8 Misc Microsoft signed: Yes
    2008-12-17 11:47:40:484 1864 5c8 Misc WARNING: DownloadFileInternal
    failed for http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab:
    error 0x80072eff
    2008-12-17 11:47:40:484 1864 5c8 Misc Validating signature for C:
    \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
    B170-9A65BC822C77\muv3wuredir.cab:
    2008-12-17 11:47:40:484 1864 5c8 Misc Microsoft signed: Yes
    2008-12-17 11:47:40:906 1864 5c8 Misc Validating signature for C:
    \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
    B170-9A65BC822C77\muv3wuredir.cab:
    2008-12-17 11:47:40:906 1864 5c8 Misc Microsoft signed: Yes
    2008-12-17 11:47:40:968 1864 5c8 Misc Validating signature for C:
    \WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2008-12-17 11:47:40:984 1864 5c8 Misc Microsoft signed: Yes
    2008-12-17 11:47:41:109 1864 5c8 Misc Validating signature for C:
    \WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2008-12-17 11:47:41:109 1864 5c8 Misc Microsoft signed: Yes
    2008-12-17 11:47:41:375 1864 5c8 Misc WARNING: DownloadFileInternal
    failed for http://download.windowsupdate.com/v8/windowsupdate/b/selfupdate/WSUS3/x86/Other/wsus3setup.cab:
    error 0x80072eff

    Any help?

    Regards,
    Cobalt
     
    cobalt.greywalker, Dec 17, 2008
    #1
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  2. cobalt.greywalker

    jacarpenter Guest

    getting the same thing ... looks like Microsoft is clueless as usual.
     
    jacarpenter, Dec 17, 2008
    #2
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  3. cobalt.greywalker

    Percuno Guest

    So do they actually read this stuff and act on it, or are the forums abandoned?
     
    Percuno, Jan 30, 2009
    #3
  4. Hardly abandoned, but no, Microsoft don't (in general) read posts made to these
    forums. That isn't what they're here for.

    Harry.
     
    Harry Johnston [MVP], Feb 1, 2009
    #4
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