Microsoft Update lists Office 2003 hotfixes already installed

Discussion in 'Windows Update' started by Hayes, Feb 10, 2006.

  1. Hayes

    Hayes Guest

    Hello, I have a Office 2003 administrative install point with Service Pack 2
    and the three post-sp2 hotfixes slipstreamed properly into it. I made sure to
    set IsNormalUpdate=0 in each hotfix.ini when integrating the service pack and
    the hotfixes. After installing on a computer, to verify the hotfixes are
    indeed installed, I run the hotfix executable where it indeed states the
    hotfix is already installed.


    When I go to microsoft update, the MU website still thinks I need to install
    the very same three post-sp2 hotfixes that I already properly integrated into
    the Office 2003 administrative install point. Automatic Updates also has the
    same problem and will download the hotfixes to install.

    Is there a way to resolve this issue where MU will correctly detect the
    already-installed hotfixes?

    This is on a fleet of Dell OptiPlex GX520 desktops running Windows XP Pro SP2.
    Hayes, Feb 10, 2006
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  2. TaurArian [MS-MVP], Feb 11, 2006
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  3. Hayes

    Hayes Guest

    Thanks for the response, however the supplied link does not address the
    problem whatsoever.

    The troubleshooting procedures concerning the MSRT and spyware do not apply
    here, nor do the logs concerning windows in %Windir%\KBnnnnnn.log

    These are office 2003 updates that install properly in the administrative
    install point (verified by trying to install the hotfixes after an
    installation and getting a "update already applied" message).

    Hayes, Feb 13, 2006
  4. Hayes

    TaurArian Guest

    And Method 4?

    TaurArian, Feb 14, 2006
  5. Hayes

    Hayes Guest

    Contacting support as per the instructions given to get help specifically on
    windowsupdate unfortunately did not resolve anything either. My only response
    was from somebody who said I should contact an MS professional as winupdate
    support is really not technical and more customer service oriented. Whatever.

    I guess this means pay up to reach somebody who can help?

    This isn't rocket science. This is a fresh clean unattended install of XP
    with SP2 withall winupdate fixes integrated and an install of office 2003 w/
    SP2 plus all hotfixes integrated (admin point install from RunOnceEX.cmd in
    XP setup). There is nothing exotic about how I set this up, pretty straight
    forward as I do not like to complicate things when setting up an unattended
    install. This can easily be recreated. All fixes are detected as installed by
    msupdate including the office service pack, only the remaining post-SP2
    office 2003 hotfixes (which indeed are installed properly) are still listed
    as needed to be downloaded as critical updates.

    Hayes, Feb 14, 2006
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