Microsoft update loops back to 'Welcome to Microsoft update' page

Discussion in 'Windows Update' started by Andrew S, Jun 7, 2008.

  1. Andrew S

    Andrew S Guest

    I've been having a problem for a while but hadn't noticed my PC isn't
    updating until now.
    I think when I tried to install the latest version of Microsoft Update my
    problems began (although it's a long time back and I can't be sure).
    MS update appears to have installed but it will not run.
    The problem happens as follows:
    1. I go to the Windows Start Menu and click on Microsoft update.
    2. A page appears in Internet Explorer saying 'Welcome to Microsoft Update'
    - 'Try Microsoft Update today'. I click on the 'Start Now' button.
    3. A second page saying 'Review the licence agreement' appears. I click on
    the 'Continue' button.
    4. A page appears 'Checking if your computer has the latest version of this
    software' (or words to that effect - it closes to quickly for me to make a
    note of what it is saying).
    5. This then advances to a page saying: 'Microsoft Update setup is complete
    You can check the website for updates at any time by clicking Microsoft
    Update in your Start menu. ' It also says that 'Automatic Updates are on.'
    I click on the 'Check for Updates' button.
    6. Finally it loops back to the 'Welcome to Microsoft Update' screen (point
    2 on my list above).
    I've just manually downloaded Win XP SP3 on disk to install that but it
    hasn't solved the problem. I do like to be able to manually run update so
    that I'm in controll of the updates installed.
    Any suggestions?
    Many thanks in advance for your help.
    Andrew S, Jun 7, 2008
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    PA Bear [MS MVP], Jun 7, 2008
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