microsoft update not working

Discussion in 'Windows Update' started by jeep_driver, Jun 29, 2010.

  1. jeep_driver

    jeep_driver Guest

    i have windows XP home edition, 32 bit, with SP 3 and Norton Internet Suite
    the problem is an error message i get when i try to download updates....
    it makes no sense because when i do exactly what it says to do, nothing
    here is the error message:

    Please change your Internet Explorer security settings
    To save changes to your settings for this website, you need to enable
    userdata persistence for Internet Explorer. Complete the steps below, and
    then click Change settings to the left and try saving your changes again.
    In Internet Explorer, on the Tools menu, click Internet Options.
    Click the Security tab, click the Internet security zone icon, and then
    click Custom Level.
    In the Settings dialog box, scroll to the Miscellaneous section.
    Under Userdata persistence , select Enable.
    Click OK and when the security warning dialog box appears, click Yes.

    when i check for the particular "userdata" setting in Internet Explorer, it
    is already
    set to ENABLE. i have tried all the other fixes that are listed. still
    nothing works to resolve the problem.
    thanks in advance
    jeep_driver, Jun 29, 2010
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  2. Is it really Norton Security Suite, a freebie from your ISP? Was the
    freebie McAfee Security Center installed before that?

    Has another Norton application ever been installed on the computer (e.g., a
    free-trial version that came preinstalled when you bought it)?
    PA Bear [MS MVP], Jun 29, 2010
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  3. Test this WGA diagnose test, connection to MS, that scripts working.

    For XP
    Go ahead and download Dial-ª-Fix.
    Scroll down about 2/3 of the way to Download Dial-ª-fix
    Click the Double green checkmark and click Go.
    Try the
    and D/L your updates

    See if the system can update now.

    I hope this post is helpful.

    Let us know how it woÑks ºut.

    Ǝиçεl, Jun 29, 2010
  4. jeep_driver

    jeep_driver Guest

    hello PA Bear
    in answer to your questions, yes! i have had the att/yahoo mc afee offered
    ATT, my IP, and now i have Norton which is a subscriber's option to
    download if you have comcast. i am now going to attempt the steps listed in
    the post above yours. will be right back, most likely. thanks very much for
    your support.
    jeep_driver, Jun 30, 2010
  5. [Please reply or post only to the newsgroup or forum thread so that all may
    benefit from the discussion.]

    You should have downloaded/run the McAfee Consumer Products Removal Tool
    before you installed the Comcast's Norton Security Suite freebie.

    But it's too late now: Your email reply tells me that you're seeing the
    effects of a hijackware infection.

    Assuming the McAfee freebie from ATT had been working properly & effectively
    protecting your computer (doubtful), the infection might have started while
    you still had the McAfee app installed but were no longer an ATT subscriber
    (if you're no longer an ATT subscriber, you don't get any definitions
    updates from McAfee).
    PA Bear [MS MVP], Jun 30, 2010
  6. scooter, scotto, scottso, jumbo wrote:
    Support for WinXP SP2 ends on 13 July 2010. Extended Support for WinXP SP3
    will continue through 08 April 2014.

    You're welcome & thanks for your feedback.

    Windows Update support forum
    PA Bear [MS MVP], Jul 1, 2010
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