Microsoft Update Problem: static page & thinks I have vista but I have XP

Discussion in 'Windows Update' started by Mark, Aug 8, 2008.

  1. Mark

    Mark Guest

    I tried to go to windows update today manually (I have automatic updates
    turned on but I double check every now and then).
    I have XP Pro, SP3, IE7. Went to manually update by clicking on IE7, tools,
    windows update. This in turn takes me to this page:
    This page has a static text that says something like "in the future, go to
    start menu, all programs, microsoft update, with a picture of a vista start
    My laptop, which has XP Pro, SP3, IE7, goes to this page:
    So, I registered the dll's as mentioned in the MSKB, I have run sfc, I have
    done a system restore back to a month ago when I know I could manually
    update, nothing is working, I still get the same page.
    Short of running ghost and starting over again with my original XP
    installation, does anyone have any ideas on what is going on here and how to
    fix it. It really is stumping me.
    Mark, Aug 8, 2008
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  2. Are you dual-booting Vista and WinXP on this machine? If so, which was
    installed first, Vista or WinXP?

    When (date) did you install WinXP SP3?

    Did you install WinXP SP3 via Windows Update (webpage), Automatic Updates,
    or manually? If the latter, from what source (web-page) did you download
    the installer for SP3?

    What anti-virus application or security suite is installed? What
    anti-spyware applications (other than Defender)? What third-party firewall
    (if any)?
    PA Bear [MS MVP], Aug 8, 2008
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  3. Mark

    Mark Guest

    1. No, no dual boot. Quad core xenon about 6 months old came from Dell with
    XP installed.
    2. SP3 installed approximately 1st day it was available for download
    3. The link was to a microsoft, I do not remember the exact link. It was the
    full package, about 300+MB. The checksum was correct.
    4. We have Trend Micro. No other anti-spyware except what is in Trend (not
    even defender). 3rd party firewall is a checkpoint appliance (Server is
    running SBS 2003, Exchange 2003).
    Thanks for helping.
    Our IT guy said his research shows that vista transformatin pack might cause
    this, but I have never installed that.
    Mark, Aug 8, 2008
  4. Mark

    Mark Guest

    Ok, I ran dial a fix. rebooted, that didn't do anything. I then went to the
    update page i was getting and did a "view source". I'm not an expert, but I
    did notice some code that said something like "Windows NT 6.0". I googled
    that, and sure enough, that means Vista. XP should be 5.1. So I figured out
    where the user agent settings are stored to identify the OS, changed those 2
    instances to 5.1 instead of 6.0 and I'm back in business. It would be nice
    to know exactly how that got changed.
    Mark, Aug 8, 2008
  5. 2. SP3 installed approximately 1st day it was available for download
    WinXP SP3 was released on 07 May-08, IIRC. Are you sure you didn't
    download/install an SP3 beta/Release Candidate?

    You could always uninstall it & then reinstall it via Windows
    Update/Automatic Updates or manually.

    How to remove Windows XP Service Pack 3 from your computer:

    WinXP SP3 - Read all prerequisites for a successful (un)installation

    Direct Download (x86) =>


    Free unlimited installation and compatibility support is available for
    Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
    e-mail support is available only in the United States and Canada.

    • US:

    • CA:

    • UK:

    • AU:

    • Other: | select
    Windows XP | select Windows XP Service Pack 3
    PA Bear [MS MVP], Aug 8, 2008
  6. Mark

    Ido Guest

    Another possible cause:
    If you are running IE7Pro - it has also an option (Preferences->IE
    that can cause the same problem.
    Ido, Oct 16, 2008
  7. Mark

    Peter Foldes Guest

    And to what and to whom are you posting this post of yours
    Peter Foldes, Oct 16, 2008
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