Microsoft update thinks updates are installed, but they are not

Discussion in 'Windows Update' started by Steve Mencik, Jul 10, 2008.

  1. Steve Mencik

    Steve Mencik Guest

    I recently purchased a new computer. It has Vista Home Premium. My old
    computer had XP Home.

    I used LapLink PCMover to move my files and applications from the old
    machine to the new machine. Most things worked well, but Microsoft Office XP
    had some issues.

    I completely uninstalled Offic XP. When I say completely, I even went into
    regedit and cleared every Office key that I could find. I then installed
    Office XP again from the CD.

    I then went into Microsoft Update as I know there have been made updates
    posted since the CD was produced way back when. Microsoft Update does not
    find any updates.

    I went to look for the updates to apply them manually, but the Microsoft
    site does not provide them for Vista. It says to use Microsoft Update.

    I tried downloading the versions for XP, but while they start to run, they
    don't apply the updates. They just stop and disappear at some point.

    Is there a way to force Microsoft Update to actually look at what files are
    installed and re-create it's list of what to look for? Or is there a way to
    get the updates for Office XP to apply manually for Vista.

    Please don't just suggest upgrading to a higher version of Office. This is
    for my church's computer and they don't want to spend the money.
     
    Steve Mencik, Jul 10, 2008
    #1
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  2. Steve Mencik

    Gis Bun Guest

    To get updates for Office XP, you must be at the last service pack [SP3] for
    Office XP or it won't detect any updates. Download it from
    office.microsoft.com or the main download site.

    [BTW, I know you said about upgrading to a newer version but MS does offer
    heavily discounted pricing for charities when you do upgrade.]
     
    Gis Bun, Jul 10, 2008
    #2
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  3. Steve Mencik

    Steve Mencik Guest

    I did that, but it would not apply. I get to the point of accepting the
    terms and conditions, and then the process stops and disappears. There is no
    update process running (at least that shows in the task manager). I have
    suspected that it is because it detects that Vista is the OS, and the Service
    Pack files specifically state that they aren't for Vista. There are no
    specific SP files for Vista, as you are supposed to use Microsoft Update. But
    Microsoft Update doesn't detect the need for any updates. So I try to use the
    SP files, and around the circle we go again....
     
    Steve Mencik, Jul 10, 2008
    #3
  4. http://support.microsoft.com/kb/932087

    What happens when you go here with IE, Steve ?

    http://office.microsoft.com/en-us/downloads/maincatalog.aspx

    Apparently the updates are still listed as IsInstalled in the registry
    although you've deleted the reg keys for Office XP.
    Checking the Office Updates listings here:
    http://office.microsoft.com/en-us/downloads/CD010225741033.aspx
    Leads back to the MS Download Center which does not list Vista as a
    supported OS for said updates. <sigh>

    You might be better served by posting this issue to an Office newsgroup:

    Office General
    http://www.microsoft.com/communitie...2ec-a5b6-4cc1-925d-0364c03e6da6&lang=en&cr=US

    Office Updates
    http://www.microsoft.com/communitie...85a-a8a4-4c3f-ada9-fb3986d25469&lang=en&cr=US


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Jul 10, 2008
    #4
  5. Is Automatic Updates enabled, Steve? See this tutorial:
    http://www.bleepingcomputer.com/tutorials/tutorial140.html

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?
    That might not have been a wise idea (file, OK, but application? no)
     
    PA Bear [MS MVP], Jul 10, 2008
    #5
  6. Exactly which service pack are you attempting to apply? Office XP or Windows XP?

    Harry.
     
    Harry Johnston [MVP], Jul 10, 2008
    #6
  7. Steve Mencik

    Steve Mencik Guest

    I get this notice, "The Office Update service is maintained to support
    previous versions of Microsoft Office and for compatibility with older
    operating systems. Microsoft Windows Vista users can now get all Office XP,
    Office 2003, and 2007 Office system updates via the Microsoft Update service.
    For Windows Vista users using Office 2000, you can manually download updates
    from Downloads on Office Online."
     
    Steve Mencik, Jul 10, 2008
    #7
  8. Steve Mencik

    Steve Mencik Guest

    Yes, Automatic Updates is enabled.
    Norton Anti-Virus 2008, nothing else.
    Yes, subscription is current.
    Yeah, but too late now.....
     
    Steve Mencik, Jul 10, 2008
    #8
  9. Steve Mencik

    Steve Mencik Guest

    Trying to install Office XP updates. The OS is Vista.
    Office XP with SP1 is what was on the CD, and the registry key seems to
    think that is what is installed, based on the version number.

    I'd like to get the updates that came out after that, but Microsoft Update
    apparently doesn't find them.
     
    Steve Mencik, Jul 10, 2008
    #9
  10. 1. After making certain you have a copy of your Product Key, uninstall all
    Norton software (including LiveUpdate) via Add/Remove Programs.

    2. Enable the Windows Firewall.

    NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
    browsing; reading email; chatting) except #3-5 below until your anti-virus
    application has been installed and fully updated!

    3. Run this removal tool:
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    4. Reboot and /immediately/ install Avira AntiVir* (free):
    http://www.free-av.com/

    5. Manually update your new anti-virus application then run a full system
    scan.

    6. Try running Windows Update manually now.

    [Should you decide to reinstall the Norton application, uninstall AntiVir
    first, and I recommend not installing any Norton Add-ons for a while.]
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
     
    PA Bear [MS MVP], Jul 11, 2008
    #10
  11. Steve Mencik

    Steve Mencik Guest

    Problem Solved!

    There were two versions of Microsoft Office listed in the Add/Remove
    Programs list, even though only one was installed. Apparently, that is
    generated somewhere else other than the Registry, so clearing all the keys in
    the Registry didn't get rid of it.

    Of course, I could not uninstall it from there either.

    So, I downloaded the Windows Installer Cleanup Utility, and deleted the
    extraneous entry. I then went back to Microsoft Update, and voila!, it found
    the Office XP SP3 that I knew needed to be installed.

    Thanks everyone for trying. Add this to the list of things to remember if
    you see this problem again.
     
    Steve Mencik, Jul 11, 2008
    #11
  12. Now you know why I posted...
     
    PA Bear [MS MVP], Jul 11, 2008
    #12
  13. OK. Have you downloaded Service Pack 3 for Office XP?

    <http://www.microsoft.com/downloads/...fd-6f69-4289-8bd1-eb966bcdfb5e&DisplayLang=en>

    http://www.microsoft.com/downloads/...fd-6f69-4289-8bd1-eb966bcdfb5e&DisplayLang=en

    The file name should be either OfficeXpSp3-kb832671-client-enu.exe or
    OfficeXpSp3-kb832671-fullfile-enu.exe. Is this the file that wouldn't start?

    Harry.
     
    Harry Johnston [MVP], Jul 11, 2008
    #13
  14. Steve Mencik

    Steve Mencik Guest

    Yes, those were the files that wouldn't do anything.
    However, see resolution to the problem in another post.
     
    Steve Mencik, Jul 11, 2008
    #14
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