microsoft website unaccessable

Discussion in 'Internet Explorer' started by Barra, Jun 30, 2009.

  1. Barra

    Barra Guest

    I am running IE7 on XP on my laptop. I have previously also tried IE8. The
    problem I have is as follows. I can access any website I wish to with the
    exception of Microsoft.com. I get the error message ' Internet Explorer
    cannot display the webpage'. As I said it is only the one website so I can't
    do any updating. Any ideas?
    Thanks, Barra
     
    Barra, Jun 30, 2009
    #1
    1. Advertisements

  2. Barra

    VanguardLH Guest

    Malware is often specific at which web browser it attacks. So what have
    you used so far to scan your system for pests?

    I see you got suckered into the "new" NNTP service. Did you notice they
    spamify every one of your posts? Their spam is NOT in a signature.
    They append it to the body of your post. Their spam becomes your spam.
     
    VanguardLH, Jun 30, 2009
    #2
    1. Advertisements


  3. Since that is the one that is used with the Diagnose Connection Problems...
    tool, what does your diagnostic log from that procedure tell you?


    ---
     
    Robert Aldwinckle, Jun 30, 2009
    #3
  4. Barra

    C A Upsdell Guest

    I had this problem once with a Google toolbar. I suggest that you
    disable add-ons, and if the problem goes away, you re-enable each until
    the problem reappears, which enables you to identify the problem.
     
    C A Upsdell, Jun 30, 2009
    #4
  5. There is a very good chance that you are seeing the effects of a hijackware
    infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
    (only!) in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
     
    PA Bear [MS MVP], Jun 30, 2009
    #5
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.