Microsoft's Response?

Discussion in 'Internet Explorer' started by John R, Nov 8, 2006.

  1. John R

    John R Guest

    Hi people, any one point me towards MSFT's response to this torrent of
    complaints about IE7? Comments are 9:1 negative I guess after 1/2 hour
    reading these comments. It would be nice to know if anyone at MSFT is
    listening. You guys have some very angry customers, shows how personal people
    take there browser and their right to access the internet.
     
    John R, Nov 8, 2006
    #1
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  2. --
    Mike Hall
    MS-MVP Windows Shell/User
     
    Mike Hall - MS MVP Windows Shell/User, Nov 8, 2006
    #2
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  3. John R

    John R Guest

    Thank you Mike. What's happening?

     
    John R, Nov 8, 2006
    #3
  4. John R

    Don Varnau Guest

    Hi,
    Most users of IE7 are having no problems more serious than adapting to the
    new, unfamiliar toolbar layout and the fact that some third-party browser
    add-ons or other programs are not yet compatible with IE7.

    Hope this helps,
    Don
    [MS MVP- IE]
     
    Don Varnau, Nov 8, 2006
    #4
  5. John R

    John R Guest

    Thank you for replying Don. I know there are issues and comments with all new
    applications, problem here is that people happily using IE6 are being told
    this upgrade is 'mandatory' via Windows Update. I am no geek, but like many
    people on this planet I use your software for hours a day through work and
    home use, and when things stop working it is a big problem. I thought this
    issue was a bit bigger than you have indicated.

     
    John R, Nov 8, 2006
    #5
  6. John R

    C. Moya Guest

    LOL. You might as well be saying "most users of IE7 are having no problems
    more serious than browsing the web." Users shouldn't have to adapt. The
    software should. User Interface 101.

    I'm interested. Aside from security (which basically boils down to disabling
    a bunch of UNecessary-to-IE ActiveX controls... something they should have
    done 5 years ago in a simple patch... and the anti-phishing which is
    useless) and the nice RSS feeds (yawn) in what ways is IE7 an improvement?
    At least an improvement that offsets all its detriments?
     
    C. Moya, Nov 8, 2006
    #6
  7. John wrote on Wed, 8 Nov 2006 02:28:01 -0800:
    It's not mandatory. If you have Automatic Updates set to notify (which I
    always do to allow me to test updates on a non-critical machine first prior
    to allowing the other machines to be updated) you can simply untick it and
    tell AU to not notify you again, that's what I've done on most of the
    machines here at work. I've got one PC with it installed for testing
    purposes (the one I'm using right now).

    Dan
     
    Daniel Crichton, Nov 8, 2006
    #7
  8. John R

    onclejon Guest

    The flood of complaints is typical at the launch of a new version. Just look
    at the MSN Messenger newsgroup!

    I have had no problems with IE7 and in practice no difference to IE^=6

    The statement that the upgrade is "mandatory" is not true, though MS may
    stop supporting IE6

    --
    John
     
    onclejon, Nov 8, 2006
    #8
  9. John R

    John R Guest

    Don't understand Dan. Why would you have to test a recommend update from
    Microsft to see if it is "safe" to put on your work PC's? Are you saying you
    don't trust them to get it right?
     
    John R, Nov 8, 2006
    #9
  10. What you see here is where IE7 installs have not worked out well.. there are
    many out there who have had no problems, and on account will not have posted
    here..

    The IE7 installation can go awry because of 3rd party programs not being
    updated by the respective authors.. they may well have their reasons for
    intransigence, but it helps nobody.. the presence of malware, spyware etc
    can cause problems.. running an anti-virus program while installing IE7 can
    affect it..

    The 3rd party software vendors could have put out patches or whatever prior
    to the release of IE7.. they would have been made aware of the release
    date.. the HP Director issue amazes me most as it is impossible to install
    an HP printer without having also to install software which insists on
    checking for HP updates.. McAfee knew there were problems too, but as usual
    were content to do nothing until after the event..

    Assuming that a system is clean is plainly not enough.. before making any
    changes, it is probably best to run ant-spyware online anti-virus solutions
    just to make sure that everything is as good as it is ever going to get..
    this should be done on a regular basis anyway..

    I still am not sure that IE7 should have been released via Windows Update..
    I can understand MS wanting to get a more secure version of it's browser out
    there, and I can see how difficult it is to get the message out to all users
    such that they will act on it..

    We must also not forget those who seek to stomp on anything Microsoft, and
    who use the problems encountered by users as a reason to do just that, and
    those who simply do not like change..

    If you want to install IE7, ensure that your system if free of spyware
    first, then go to this website, and follow the instructions given..

    http://www.microsoft.com/windows/ie/downloads/default.mspx

    IE7 has little that can be customized, but there are some available here..

    http://www.enhanceie.com/ie/tweaks.asp
     
    Mike Hall - MS MVP Windows Shell/User, Nov 8, 2006
    #10
  11. John R

    onclejon Guest

    Don wrote "Aside from security ......" Of course, the other big plus is the
    introduction of tabs

    That is a huge aside as the only reason Firefox got going well was the
    dubious claim that it was more secure! IE6 was old and stuffed full of
    patches so a new version to compete with FF was obvious. You do not have to
    use it and it does not cost you anything.
    --
    John


     
    onclejon, Nov 8, 2006
    #11
  12. John R

    mik Guest

    this newsgroup is full of trolls or Firefox fan-boys
     
    mik, Nov 8, 2006
    #12
  13. John R

    John R Guest

    Thanks for that Mike I appreciate it. Sound and honest advice. I am not a
    MSFT basher, its simply a matter of customer service. Most users would trust
    Updater to offer them trouble-free updates (home users I guess). Yes,
    problems may be due intransigence of third parties, but that doesn't make the
    problems the user encounters any the less. OK so most users have "no
    problems", and I guess if they don't voice their concerns they are either
    happy or unhappy and resigned to it - such is life. The problem here is that
    because IE is the universal tool, it sould be the best there is. If name
    calling between sofeware giants has caused IE7 to fail for a proportion of
    users, that is very sad, and a failure for the industry.
     
    John R, Nov 8, 2006
    #13
  14. John R

    Gordon Guest

    So you are still using Office 95 because you shouldn't have to "adapt" to
    the later versions? Jeeeze.
     
    Gordon, Nov 8, 2006
    #14
  15. John R

    Gordon Guest


    There's quite a lot of history of Windows Updates breaking bespoke
    software.....
     
    Gordon, Nov 8, 2006
    #15
  16. John R

    MicroFox Guest

    3rd party?

    looool....... please stop that ms propaganda!
     
    MicroFox, Nov 8, 2006
    #16
  17. mike good. you are sayingthat hp printers "the hp director amazes me most as
    it is impossible to install an hp printer without also having to instal
    software which insists on checkingfor hp updates" you where saying this is
    a good thing.thanks thanks??
     
    yourdisplaynam, Nov 8, 2006
    #17
  18. John R

    Gordon Guest

    So just HOW do you suggest that MS tests its OWN browser against all the
    MILLIONS of third-party applications and utilities out there?
     
    Gordon, Nov 8, 2006
    #18
  19. I love HP printers.. I do not love the support software that goes with them,
    but there is no way as I have found toinstall drivers only.. if somebody has
    found a way, please tell me about it.. :)

    --
    Mike Hall
    MS-MVP Windows Shell/User



    ""
     
    Mike Hall - MS MVP Windows Shell/User, Nov 8, 2006
    #19
  20. Gordon

    As I understood it, MS put whatever out in beta form, then the 3rd party
    guys write and provide fixes prior to the release of the beta product, and
    everybody is happy.. isn't that how it works? :)

    Except that in some cases, this didn't happen..
     
    Mike Hall - MS MVP Windows Shell/User, Nov 8, 2006
    #20
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