after 4 days with emails to Microsoft, i was sent a fix.zip file and I installed that and my Active X works!! I would gladly send the file if anyone else thinks they can use it! I now see my Add/Remove Programs and I can download. I received this message today from Microsoft: <<fix.zip>> Thanks for the email. I did intensive research today and discussed this issue with our colleagues. Finally, we found the solution. Please save the file fix.zip to your hard disk and extract the file fix.reg. Double click fix.reg to merge the information into the registry. Restart the machine to see if this issue stops. Thank you. (Now, if you can tell me how to get you the fix.zip file it may help a lot.)