Missing email. SMTP: Message Submitted to Categorizer

Discussion in 'Windows Small Business Server' started by Rahim LAH, Oct 16, 2007.

  1. Rahim LAH

    Rahim LAH Guest

    Attn: Support Team

    I'm using SBS2003 with Exhange Server and I'm encounter a problem.
    I checked the message tracking in Exchange System Manager and found the
    message. But the email which my sender send to me, I can't find it in my
    inbox.

    When I double click on the message tracking, it states as follows:

    15/10/2007 6:31 PM SMTP: Message Submitted to Advance Queuing
    15/10/2007 6:31 PM SMTP: Started Message Submission to Advance Queue
    15/10/2007 6:31 PM SMTP: Message Submitted to Categorizer

    And that's all I have from the message tracking.
    Where is the email, how I can retrieve this email and how to rectify this
    problem from happening again in future?

    Full details explanation and solution will be much appreciated.

    Regards,
    Rahim
    Singapore Mobile: +65 98530501
    Email: or
     
    Rahim LAH, Oct 16, 2007
    #1
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  2. Hi Rahim,

    Thanks for posting in our newsgroup.

    From your description, I know that your Message tracking logs shows the
    message was submitted to categorizer but you didn't get the e-mail. If
    that's not right, please don't hesitate to let me know.

    Based on my research, some Anti Virus software can cause such issue. Anti
    spam software purged the message from queue and you didn't get the e-mail.
    Please disable the Anti Virus software on SBS and check if the problem can
    be resolved.

    Since when a -mail is purged or NDR is send, event is not logged, we need
    to change the setting to get more information to find out the root cause.

    Please help me collect the following:

    1. Do all users have such issue?

    2. Does the sender get NDR, if yes, please send me a sample of NDR?

    3. SMTP log

    1) Open the properties page of the Default SMTP Virtual Server in Exchange
    System Manager.
    2) On the General tab, check the "Enable logging" box.
    3) Click Properties, click the Extended Properties tab and check all the
    boxes on the list.
    4) Click OK twice.
    5) Stop and restart the SMTP virtual server.
    6) Ask a client to send some test emails entitled "Test Email To
    problematic destination email domains" you. Wait till you get the NDRs.
    7) Stop the SMTP virtual server.
    8) Go to the C:\WINDOWS\system32\LogFiles\SMTPSVC1 folder and send me log

    4. Enable Message Tracking and Diagnostics Logging on the Exchange Server:

    1) Start Exchange System Manager.
    2) Expand the "Servers" container and then "<ServerName>".
    3) Right-click the server, and then click Properties.
    4) On the General tab, click to select the "Enable subject logging and
    display" and "Enable Message Tracking" check boxes.
    6) On the Diagnostics Logging tab, choose MSExchangeTransport service and
    set the logging level to Maximum for all child Categories in the right
    pane.
    7) Click OK.
    8) Click Start-> Run, type "eventvwr.msc" (without quotation marks) in the
    Open box and press Enter.
    9) In Event Viewer, Right-click Application and choose Properties. Change
    the maximum log size to 64000 KB and click OK.

    After the problem is reproduced, please collect the application log:

    1) Click Start -> Run, type EVENTVWR.MSC and click OK.
    2) Right click the Application Event, select Save Log File as, save it to
    ..evt file.
    3) Email me the file

    Since the logs may be large file, please upload to

    https://sftasia.one.microsoft.com/choosetransfer.aspx?key=d117bc83-19c0-4caf
    -8e6e-0d2704d75e62
    Password: 4@^3pI{ESI*

    I am looking forward to hear from you.

    Best regards,

    Robert Li(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

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    <Attn: Support Team
    <
    <I'm using SBS2003 with Exhange Server and I'm encounter a problem.
    <I checked the message tracking in Exchange System Manager and found the
    <message. But the email which my sender send to me, I can't find it in my
    <inbox.
    <
    <When I double click on the message tracking, it states as follows:
    <
    <15/10/2007 6:31 PM SMTP: Message Submitted to Advance Queuing
    <15/10/2007 6:31 PM SMTP: Started Message Submission to Advance Queue
    <15/10/2007 6:31 PM SMTP: Message Submitted to Categorizer
    <
    <And that's all I have from the message tracking.
    <Where is the email, how I can retrieve this email and how to rectify this
    <problem from happening again in future?
    <
    <Full details explanation and solution will be much appreciated.
    <
    <Regards,
    <Rahim
    <Singapore Mobile: +65 98530501
    <Email: or
    <
     
    Robert Li [MSFT], Oct 17, 2007
    #2
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