Missing FAx capability in Vista Premium

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by thedummy, Jun 8, 2007.

  1. thedummy

    thedummy Guest

    Sending faxes with my old XP/ HP All in one used to be a cinch. Now that I
    have a Vista machine, suddenly I can't fax anymore ... HP says that Vista
    does not provide faxing capabilites. It that correct???

    Faxing worked fine in XP - Vista was supposed to be an upgrade; where is my
    fax capability? I would have never bought Vista had I known it lacks this
    service! What is the work around, now that I am stuck with this Vista?

    This post is a suggestion for Microsoft, and Microsoft responds to the
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    click "I Agree" in the message pane.

    thedummy, Jun 8, 2007
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  2. thedummy

    Cal Bear '66 Guest

    Try Snappyfax.
    Vista Business, Ultimate and Enterprise ONLY include Fax and Scan.
    Vista Home Premium does not include Fax and Scan.
    Cal Bear '66, Jun 8, 2007
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  3. thedummy

    huwyngr Guest

    What model HP device is it? How is it connected to the PC?
    huwyngr, Jun 8, 2007
  4. thedummy

    Ron Guest

    Please allow me to jump in here since I have the same complaint. I have a
    OfficeJet 7310 4 in 1 connected by USB. Any solutions? Thanks.
    Ron, Jun 11, 2007
  5. thedummy

    huwyngr Guest

    What version of VISTA are you using?

    Have you installed the HP full feature software:

    ยป HP Full Feature Software and Drivers

    03-2007 - 163.07M


    If you are just using the driver in VISTA then you may be missing the
    extra features.

    If you have not installed the full feature software, remove any HP
    software that may appear in Remove Programs; delete any HP icons for
    the device in Fax & Scan and in Printers, unplug the USB cable from the
    PC end and reboot.

    Then install the new software by right mouse clicking on the downloaded
    file and choosing Run as Administrator. Do not plug in the USB cable
    until the installation tells you to or until [Finish].
    huwyngr, Jun 12, 2007
  6. thedummy

    Ducky2912 Guest

    So the BUISINESS version has Microsoft fax, even thought they might well have
    a stand alone fax maciine. A home version user that might need to
    occasionally send a fax is shut out.
    Stupid, and a utility that I expected to be there -- but MS quietly
    omitted this functionality.
    Ducky2912, Jun 16, 2007
  7. This is quite scandalous. There is absolutely no justification for Microsoft
    to have removed this important utility from Vista (apart from the business
    versions). it is an attempt to screw more money out of the punters.

    I refuse to be blackmailed by Microsoft in this way and therefore will NOT
    be upgrading to Vista.

    Perhaps if sufficient other people post likewise MS might think again (some
    Disgusted of TW, Aug 27, 2007
  8. thedummy

    Gammie Guest

    I have just spent a week trying to find out how to fax with my new expensive
    computer that has Vista Home Premium. What a waste of time. When I read the
    specifications for my computer it had a fax modem - How dumb was I to think
    that there would be software included to use it! I wonder if HP knows this.
    Gammie, Dec 1, 2007
  9. thedummy

    Guest Guest

    HP knows that the Home versions of Vista don't include FAX capability.
    Third-party FAX programs work fine, though.

    Tom Lake
    Guest, Dec 1, 2007
  10. thedummy

    Dave Guest

    If HP included a fax modem, then they surely included some software to
    accompany it.
    Dave, Dec 1, 2007
  11. thedummy

    Tom Ponta Guest

    That would be ideal, but not necessarily so. Dell included a Fax modem with
    my new system running Vista Home Premium, but no software to use it. The
    downloads available for my AIO at the Dell site refuse to function under
    Vista, as does the software that came with the unit. Silly me, I thought MS
    would include Fax software with the OS as it always has in the past.
    Tom Ponta, Dec 2, 2007
  12. Your issue is with Dell. If what you claim is true, it is inexcusable for
    them to provide you with a fax modem but no fax software with which to use
    it. They know and the rest of the world knows that Vista Home has no fax
    software. Now you know too. Sorry, but assuming that every version of
    Windows includes the same capabilities as previous versions is just naive.
    Caveat emptor.
    Russ Valentine [MVP-Outlook], Dec 2, 2007
  13. thedummy

    Tom Ponta Guest

    Naive it may be, but based on my experience with Windows dating back to the
    first release, I had come to expect better from MS. With the exception of
    ME, I have run every version of Windows since 1.2 or so, and Vista has given
    me more grief in less than a month than all the others combined . Although
    there have been compatibility issues when I've upgraded in the past, I have
    never seen a capability simply removed as is the case here. If trusting MS
    makes me an idiot in this case, I certainly have plenty of company judging
    by what I've found trying to resolve this situation.

    BTW, I have taken Dell to task over this, since the PC and AIO are both
    theirs. After 2 remote assist sessions and numerous phone calls, they've
    admitted there is a problem and promise a fix in January or so. I still
    don't understand what MS gains by simply omitting a longstanding capability
    and in the process antagonizing their loyal customers.

    Tom Ponta, Dec 3, 2007
  14. thedummy

    bjr Guest

    MS took the fax from ME also - had you run it you would have known.

    bjr, Dec 3, 2007
  15. thedummy

    Tom Ponta Guest

    I skipped ME on the advice of several users who told me it sucked. My OS
    prior to Vista was XP Home, and the fax capability was definitely there. It
    still seems to me that MS could avoid a lot of customer dissatisfaction at
    minimal cost by either including Fax & Scan with Vista for home users, or
    provide a link to download it gratis as an add-in. Is Bill Gates so hard up
    for cash that this is the only approach he can take? Those Mac commercials
    trashing Vista are right on time as far as I'm concerned.

    Tom Ponta, Dec 3, 2007
  16. thedummy

    Guest Guest

    BTW, I have taken Dell to task over this, since the PC and AIO are both
    Not quite true. Lexmark wrote AIOC for Dell and unless Lexmark fixes it,
    Dell can't do a thing about it.

    Tom Lake
    Guest, Dec 3, 2007
  17. thedummy

    Tom Ponta Guest

    All that may be true, but Dell sold me a Dell AIO printer, Dell sold me the
    PC and associated Vista OS, and the Dell site has the supposedly Vista
    compatible drivers which their tech guys finally admitted weren't Vista
    compatible at all. In addition, the system is financed with Dell, who will
    not get a dime from me until this mess is resolved to my satisfaction.
    You'd think the purchase of 3 desktops and a laptop in 2 years would inspire
    a little loyalty in return from the company.
    Tom Ponta, Dec 4, 2007
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