MISSING PERFORMANCE COUNTERS

Discussion in 'Windows Small Business Server' started by David Klich, Jan 2, 2008.

  1. David Klich

    David Klich Guest

    It appears the the data base of performance counters in my SBS 2003, SP2,
    all current updates, has problems. The daily server performance report has
    no data for disk usage, performance or top 5 processes. Also, perfmon does
    not list the normal OS performance counters, such as processor, logical disk,
    paging file, but does have what appears to be the things added after the OS,
    ..net, SQL, exchange...

    I've followed the instructions of KB300956 to rebuild the performance
    library files (expanded and copied in perfc009.dat and perfh009.dat, made the
    registry changes (must me a 100 performance entries), and run lodctl /R. No
    change in the counters displayed in perfmon.

    Anyone have any suggestions? Perhaps this belongs in the win 2003 group,
    since it does not appear to be an SBS unique problem.
     
    David Klich, Jan 2, 2008
    #1
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  2. Merv Porter [SBS-MVP], Jan 2, 2008
    #2
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  3. Hello David,

    Thank you for posting here. Let's also thank Merv for the input.

    According to your description, I understand that some data missing from
    your SBS performance report. If I have misunderstood the problem, please
    don't hesitate to let me know.

    Based on my research, I suggest we try the following steps to see if we can
    resolve this issue:

    Step 1: The performance report is created by Health Monitor on SBS. I think
    the Health Monitor may corrupted. I suggest you reinstall Health Monitor on
    SBS:
    1. Remove Health Monitor from Add/Remove programs Microsoft Health Monitor
    2.1
    2. Reboot
    3. Run Setup from "cd-rom drive:\disk3\HEALTHMON21\I386"
    4. Reboot

    Step 2: Please reinstall Monitoring component on SBS:

    Reinstall monitoring component
    ================
    Note: Please make a full backup of the SBS 2003 server before the following
    steps.

    I. Uninstall Monitoring

    1. Click Start, click Control Panel, and then click Add or Remove
    Programs.
    2. Select Windows Small Business Server 2003 and then click
    Change/Remove. The Setup Wizard appears.
    3. Click Next to start the wizard.
    4. On the Windows Configuration page, click Next.
    5. On the Component Selection page, in the Action column, change
    Server Tools to Maintenance, change Monitoring component to Remove, and
    then click Next.
    6. On the Component Summary page, click Next.
    7. Click Finish.

    II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)

    In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
    (SBSMONITORING) and then click Remove. A dialog box appears. To confirm
    that you want to remove, click Yes.

    III. Rename the folder

    Start Windows Explorer, and then locate and rename the following folder:

    C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING

    to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING

    IV. Use Registry Editor to delete the following registry key:

    HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring

    V. Install the Monitoring component

    1. In Add or Remove Programs, select Windows Small Business Server
    2003 and then click Change/Remove. The Setup Wizard appears.
    2. Click Next.
    3. On the Windows Configuration page, click Next.
    4. On the Component Selection page, in the Action column, change
    Server Tools to Maintenance, change Monitoring component to Install, and
    then click Next.
    5. On the Logon Information page, click Next.
    6. On the Component Summary page, click Next.
    7. Click Finish.

    Step 3: After reinstall Health Monitor and Monitoring component, we need to
    run CEICW:
    Go through the follow KB and rerun CEICW carefully.

    How to configure Internet access in Windows Small Business Server 2003
    http://support.microsoft.com/kb/825763/en-us

    If we cannot resolve the issue after we perform the above steps, please
    help me collect some information for further investigation:

    1. Please send the performance report to me.

    2. Gather MPS network report on SBS:

    a. Download MPSrepot_network from
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_NETWORK.EXE

    b. Run MPSRPT_NETWORK.exe.

    c. The tool will automatically collect the information. This procedure will
    take 10~15 minutes.

    d. Open Windows Explorer, navigate to the folder:
    %SystemRoot%\MPSReports\Network\Reports\Cab\

    e. Send the .cab file directly to me at

    I hope these steps will give you some help.

    Thanks and have a nice day!

    Happy New Year!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: MISSING PERFORMANCE COUNTERS
    | thread-index: AchM3m7JiYsImpChSROTZSX6U+N2qg==
    | X-WBNR-Posting-Host: 207.46.193.207
    | From: =?Utf-8?B?RGF2aWQgS2xpY2g=?= <>
    | Subject: MISSING PERFORMANCE COUNTERS
    | Date: Tue, 1 Jan 2008 17:26:00 -0800
    | Lines: 16
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:84251
    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | It appears the the data base of performance counters in my SBS 2003,
    SP2,
    | all current updates, has problems. The daily server performance report
    has
    | no data for disk usage, performance or top 5 processes. Also, perfmon
    does
    | not list the normal OS performance counters, such as processor, logical
    disk,
    | paging file, but does have what appears to be the things added after the
    OS,
    | .net, SQL, exchange...
    |
    | I've followed the instructions of KB300956 to rebuild the performance
    | library files (expanded and copied in perfc009.dat and perfh009.dat, made
    the
    | registry changes (must me a 100 performance entries), and run lodctl /R.
    No
    | change in the counters displayed in perfmon.
    |
    | Anyone have any suggestions? Perhaps this belongs in the win 2003
    group,
    | since it does not appear to be an SBS unique problem.
    | --
    | David
    |
     
    Terence Liu [MSFT], Jan 3, 2008
    #3
  4. David Klich

    David Klich Guest

    I'll try that. Probably be Friday before I can do it and get back. Thanks.
     
    David Klich, Jan 3, 2008
    #4
  5. Hello David,

    Thank you for your update.

    Please feel free to take your time. I was just writing to say that I hope
    everything is going well.

    If there's anything else I can do for you, please do not hesitate to let me
    know.

    Thank you and have a nice day,

    Happy New Year!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: MISSING PERFORMANCE COUNTERS
    | thread-index: AchNz2nTX9EbbS2SQVyc6g5wjaOkCQ==
    | X-WBNR-Posting-Host: 207.46.19.197
    | From: =?Utf-8?B?RGF2aWQgS2xpY2g=?= <>
    | References: <>
    <>
    | Subject: RE: MISSING PERFORMANCE COUNTERS
    | Date: Wed, 2 Jan 2008 22:11:00 -0800
    | Lines: 199
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:84458
    | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | I'll try that. Probably be Friday before I can do it and get back.
    Thanks.
    | --
    | David
    |
    |
    | "Terence Liu [MSFT]" wrote:
    |
    | > Hello David,
    | >
    | > Thank you for posting here. Let's also thank Merv for the input.
    | >
    | > According to your description, I understand that some data missing from
    | > your SBS performance report. If I have misunderstood the problem,
    please
    | > don't hesitate to let me know.
    | >
    | > Based on my research, I suggest we try the following steps to see if we
    can
    | > resolve this issue:
    | >
    | > Step 1: The performance report is created by Health Monitor on SBS. I
    think
    | > the Health Monitor may corrupted. I suggest you reinstall Health
    Monitor on
    | > SBS:
    | > 1. Remove Health Monitor from Add/Remove programs Microsoft Health
    Monitor
    | > 2.1
    | > 2. Reboot
    | > 3. Run Setup from "cd-rom drive:\disk3\HEALTHMON21\I386"
    | > 4. Reboot
    | >
    | > Step 2: Please reinstall Monitoring component on SBS:
    | >
    | > Reinstall monitoring component
    | > ================
    | > Note: Please make a full backup of the SBS 2003 server before the
    following
    | > steps.
    | >
    | > I. Uninstall Monitoring
    | >
    | > 1. Click Start, click Control Panel, and then click Add or Remove
    | > Programs.
    | > 2. Select Windows Small Business Server 2003 and then click
    | > Change/Remove. The Setup Wizard appears.
    | > 3. Click Next to start the wizard.
    | > 4. On the Windows Configuration page, click Next.
    | > 5. On the Component Selection page, in the Action column, change
    | > Server Tools to Maintenance, change Monitoring component to Remove, and
    | > then click Next.
    | > 6. On the Component Summary page, click Next.
    | > 7. Click Finish.
    | >
    | > II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
    | >
    | > In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
    | > (SBSMONITORING) and then click Remove. A dialog box appears. To confirm
    | > that you want to remove, click Yes.
    | >
    | > III. Rename the folder
    | >
    | > Start Windows Explorer, and then locate and rename the following folder:
    | >
    | > C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING
    | >
    | > to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING
    | >
    | > IV. Use Registry Editor to delete the following registry key:
    | >
    | > HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
    | > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring
    | >
    | > V. Install the Monitoring component
    | >
    | > 1. In Add or Remove Programs, select Windows Small Business Server
    | > 2003 and then click Change/Remove. The Setup Wizard appears.
    | > 2. Click Next.
    | > 3. On the Windows Configuration page, click Next.
    | > 4. On the Component Selection page, in the Action column, change
    | > Server Tools to Maintenance, change Monitoring component to Install,
    and
    | > then click Next.
    | > 5. On the Logon Information page, click Next.
    | > 6. On the Component Summary page, click Next.
    | > 7. Click Finish.
    | >
    | > Step 3: After reinstall Health Monitor and Monitoring component, we
    need to
    | > run CEICW:
    | > Go through the follow KB and rerun CEICW carefully.
    | >
    | > How to configure Internet access in Windows Small Business Server 2003
    | > http://support.microsoft.com/kb/825763/en-us
    | >
    | > If we cannot resolve the issue after we perform the above steps, please
    | > help me collect some information for further investigation:
    | >
    | > 1. Please send the performance report to me.
    | >
    | > 2. Gather MPS network report on SBS:
    | >
    | > a. Download MPSrepot_network from
    | >
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    | > 15706/MPSRPT_NETWORK.EXE
    | >
    | > b. Run MPSRPT_NETWORK.exe.
    | >
    | > c. The tool will automatically collect the information. This procedure
    will
    | > take 10~15 minutes.
    | >
    | > d. Open Windows Explorer, navigate to the folder:
    | > %SystemRoot%\MPSReports\Network\Reports\Cab\
    | >
    | > e. Send the .cab file directly to me at
    | >
    | > I hope these steps will give you some help.
    | >
    | > Thanks and have a nice day!
    | >
    | > Happy New Year!
    | >
    | > Best regards,
    | >
    | > Terence Liu(MSFT)
    | >
    | > Microsoft CSS Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    rights.
    | >
    | > --------------------
    | > | Thread-Topic: MISSING PERFORMANCE COUNTERS
    | > | thread-index: AchM3m7JiYsImpChSROTZSX6U+N2qg==
    | > | X-WBNR-Posting-Host: 207.46.193.207
    | > | From: =?Utf-8?B?RGF2aWQgS2xpY2g=?= <>
    | > | Subject: MISSING PERFORMANCE COUNTERS
    | > | Date: Tue, 1 Jan 2008 17:26:00 -0800
    | > | Lines: 16
    | > | Message-ID: <>
    | > | MIME-Version: 1.0
    | > | Content-Type: text/plain;
    | > | charset="Utf-8"
    | > | Content-Transfer-Encoding: 7bit
    | > | X-Newsreader: Microsoft CDO for Windows 2000
    | > | Content-Class: urn:content-classes:message
    | > | Importance: normal
    | > | Priority: normal
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | Path: TK2MSFTNGHUB02.phx.gbl
    | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:84251
    | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > |
    | > | It appears the the data base of performance counters in my SBS
    2003,
    | > SP2,
    | > | all current updates, has problems. The daily server performance
    report
    | > has
    | > | no data for disk usage, performance or top 5 processes. Also,
    perfmon
    | > does
    | > | not list the normal OS performance counters, such as processor,
    logical
    | > disk,
    | > | paging file, but does have what appears to be the things added after
    the
    | > OS,
    | > | .net, SQL, exchange...
    | > |
    | > | I've followed the instructions of KB300956 to rebuild the
    performance
    | > | library files (expanded and copied in perfc009.dat and perfh009.dat,
    made
    | > the
    | > | registry changes (must me a 100 performance entries), and run lodctl
    /R.
    | > No
    | > | change in the counters displayed in perfmon.
    | > |
    | > | Anyone have any suggestions? Perhaps this belongs in the win 2003
    | > group,
    | > | since it does not appear to be an SBS unique problem.
    | > | --
    | > | David
    | > |
    | >
    | >
    |
     
    Terence Liu [MSFT], Jan 3, 2008
    #5
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