Mobile Device Center / Sync Center and Windows Mobile 5.0

Discussion in 'ActiveSync' started by Sandra, May 8, 2007.

  1. Sandra

    Sandra Guest

    I've scoured message boards everywhere, and I'm not really getting much help.
    Hopefully I'll get more here.

    I had a Moto Q running Windows Mobile 5.0. I bought a new computer with
    Vista Home Premium and had only a little trouble before I was able to get my
    phone synched with Vista.

    Then I ran into problems with the phone (the internal charging mechanism
    died) and my vendor (Telus in Canada) gave me a new phone. Same model, etc.

    I deleted the previous partnership with Sync Center and my old phone, and
    tried to create a new one. For some reason, Sync Center is only recognizing
    the phone as an MP3 player (although it's labelled as a "Motorola Q") and
    only allows me to "Sync with Windows Media Player". Windows Mobile Device
    Center shows it as "connecting" briefly before ending with "error".

    I've tried uninstalling and reinstalling WMDC (and deleting all the inherant
    drivers), I've unchecked the option on the phone itself that says "enable
    advanced connectivity" as I was told on other forums. I just can't get
    Windows to recognize my Windows Mobile-based device as anything other than a
    simple storage card.

    Is there a way to force this recognition? Has anyone else run into the same
    problem and was able to fix it? I see a lot of forum members here saying
    "WMDC is just ActiveSync with a new skin" but there's no way. I've had
    nothing but problems trying to sync a Windows-based mobile device!!!

    Please help! I've promised a year's supply of Pocky by post to anyone who
    can get this working for me. I'm determined to NOT re-enter my 250+ contacts
    back into the phone manually. :)

    Thanks,
    Sandra
     
    Sandra, May 8, 2007
    #1
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  2. Sandra

    R. Kbs Guest

    I think I have a solution for your problem, I have pretty much the same sync
    problem.

    1. Unplug your PDA from the USB (cradle)
    2. Go to Services (right click computer - manage - services and
    applications - services)
    3. right click Windows Mobile-based device connectivity and click Stop
    4. next screen click yes (windows mobile 2003-based device connectivity)
    5. wait a few seconds..........
    6. right click Windows Mobile-based device connectivity and click Start
    7. right click windows mobile 2003-based device connectivity and click Start
    8. start windows mobile device center through start menu
    9. wait 5 seconds and plug in your PDA in the USB (cradle)
    10. now the PDA will connect to WMDC

    Good luck

    Rob
     
    R. Kbs, May 9, 2007
    #2
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  3. Sandra

    Sandra Guest

    Still nothing.

    *sigh*

    I tried rebooting, deleting the drivers and starting from scratch - then
    followed your directions. The same thing occirred - it was "connecting" for
    about half a minute before it stopped and showed "error" with no further
    explanation.

    Any other suggestions????

    Thanks!
    S.
     
    Sandra, May 11, 2007
    #3
  4. You can find instructions on how to generate logs for WMDC here:
    http://www.pocketpcfaq.com/faqs/wmdc/debug/index.htm

    You can post the logs here or send them to me directly. The red "x" after
    trying to connect is usually caused by a handled exception that the software
    can't recover from.

    --
    Thanks,

    Steve Spiller
    Development Lead
    Windows Mobile Device Center

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Steve Spiller [MSFT], May 18, 2007
    #4
  5. Sandra

    Sandra Guest

    I swear, I'm not computer-dumb, but I really don't understand these
    instructions. Can you please elaborate on them in a little more detail? What
    exactly am I "file --> save as"'ing in the Windows Mobile folder? I'm
    confused.

    Thanks!
    Sandra
     
    Sandra, May 21, 2007
    #5
  6. On that page linked below, right click on the two file links (wmdc.exe.config
    and wmdhost.exe.config) and choose to save them to your WindowsMobile folder.
    This is in your Windows folder, usually C:\WINDOWS\WINDOWSMOBILE.

    Once you've save those two files reboot your machine and try to use WMDC.
    This time when it fails it will have created some log files.

    If you do Start->Run (or WindowKey + R) and type in %TEMP%, it will open a
    folder with WMDC.LOG and WMDHOST.LOG. Those are the files we need.

    Hope that's more clear for you!

    --
    Thanks,

    Steve Spiller
    Development Lead
    Windows Mobile Device Center

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Steve Spiller [MSFT], May 21, 2007
    #6
  7. Sandra

    Sandra Guest

    Excellent, thanks!

    I just emailed you privately with the two logs.
     
    Sandra, May 21, 2007
    #7
  8. Sandra

    Sandra Guest

    Actually, I spoke too soon - my email to
    bounced. The logs are too big to post here (forum max = 30,000, logs size:
    120,000). Where can I send you the files, Steve?
     
    Sandra, May 21, 2007
    #8
  9. Great! One thing... You need to remove the "online" part from the email
    address shown in my profile.

    --
    Thanks,

    Steve Spiller
    Development Lead
    Windows Mobile Device Center

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Steve Spiller [MSFT], May 21, 2007
    #9
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