MobileAdmin hangs / times out under Exchange 2003 SP2

Discussion in 'ActiveSync' started by Steve Prestage, Mar 23, 2010.

  1. My client is running Exchange 2003 SP2. When they go to the Mobile Admin page
    they can bring up the user's device just fine. But when they try to do the
    remote wipe the page hangs for about 2 minutes and then they get the
    following:

    Server Error in '/MobileAdmin' Application.
    Request timed out.
    An unhandled exception occurred during the execution of the current web
    request.
    Exception Details: System.Web.HttpException: Request timed out
    Stack Trace:
    [HttpException (0x80004005): Request timed out.]

    If they do this more than twice then all activesync connectivity (for all
    devices) seems to fail and you can no longer use the Mobileadmin utility (503
    error) and we find that the Exchange Application pool under IIS becomes hung
    necessitating a restart of the IISAdmin service (and dependent services);

    I have asked them to de-install and re-install the latest Activesync Admin
    software - but there was no difference in functionality - including after a
    reboot.

    What else can I check? I see no security problems - and all configurations
    on IIS virtual directories appear correct.

    One final note - the server is web published behind an ISA 2004 firewall;
    Apart from the wipe feature - all synchronization with the iPhone devices
    works fine.
     
    Steve Prestage, Mar 23, 2010
    #1
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  2. Steve Prestage

    Chris Guest

    Hi,
    I have this exact same problem & setup and its driving me nuts.

    Tried a re-install of MobileAdmin - no difference.
    Repaired .Net 1.1 installation (Aspnet_regiis.exe -i) - no difference
    Ensured within IIS > Default Web Site > Exadmin Properties > Dir Security > 'Integrated Windows Authentication' is ticked
    Also within IIS, ensured 'MobileAdmin' Properties > Virtual Directory > Application Pool is set to: "ExchangeApplicationPool"

    OWA, OMA and ActiveSync with iPhone and Nokia (Mail for Exchange) work fine. Just cannot Wipe, it Times Out with the same error as the original post.

    Any help greatly appreciated!



    Steve Prestage wrote:

    MobileAdmin hangs / times out under Exchange 2003 SP2
    23-Mar-10

    My client is running Exchange 2003 SP2. When they go to the Mobile Admin page
    they can bring up the user's device just fine. But when they try to do the
    remote wipe the page hangs for about 2 minutes and then they get the
    following:

    Server Error in '/MobileAdmin' Application.
    Request timed out.
    An unhandled exception occurred during the execution of the current web
    request.
    Exception Details: System.Web.HttpException: Request timed out
    Stack Trace:
    [HttpException (0x80004005): Request timed out.]

    If they do this more than twice then all activesync connectivity (for all
    devices) seems to fail and you can no longer use the Mobileadmin utility (503
    error) and we find that the Exchange Application pool under IIS becomes hung
    necessitating a restart of the IISAdmin service (and dependent services);

    I have asked them to de-install and re-install the latest Activesync Admin
    software - but there was no difference in functionality - including after a
    reboot.

    What else can I check? I see no security problems - and all configurations
    on IIS virtual directories appear correct.

    One final note - the server is web published behind an ISA 2004 firewall;
    Apart from the wipe feature - all synchronization with the iPhone devices
    works fine.

    --
    Sr. Technical Consultant
    I.T. Ideas Inc.

    Previous Posts In This Thread:

    MobileAdmin hangs / times out under Exchange 2003 SP2
    My client is running Exchange 2003 SP2. When they go to the Mobile Admin page
    they can bring up the user's device just fine. But when they try to do the
    remote wipe the page hangs for about 2 minutes and then they get the
    following:

    Server Error in '/MobileAdmin' Application.
    Request timed out.
    An unhandled exception occurred during the execution of the current web
    request.
    Exception Details: System.Web.HttpException: Request timed out
    Stack Trace:
    [HttpException (0x80004005): Request timed out.]

    If they do this more than twice then all activesync connectivity (for all
    devices) seems to fail and you can no longer use the Mobileadmin utility (503
    error) and we find that the Exchange Application pool under IIS becomes hung
    necessitating a restart of the IISAdmin service (and dependent services);

    I have asked them to de-install and re-install the latest Activesync Admin
    software - but there was no difference in functionality - including after a
    reboot.

    What else can I check? I see no security problems - and all configurations
    on IIS virtual directories appear correct.

    One final note - the server is web published behind an ISA 2004 firewall;
    Apart from the wipe feature - all synchronization with the iPhone devices
    works fine.

    --
    Sr. Technical Consultant
    I.T. Ideas Inc.


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    Chris, May 20, 2010
    #2
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  3. Steve Prestage

    Chris Guest

    Hi,
    I have this exact same problem & setup and its driving me nuts.

    Tried a re-install of MobileAdmin - no difference.
    Repaired .Net 1.1 installation (Aspnet_regiis.exe -i) - no difference
    Ensured within IIS > Default Web Site > Exadmin Properties > Dir Security > 'Integrated Windows Authentication' is ticked
    Also within IIS, ensured 'MobileAdmin' Properties > Virtual Directory > Application Pool is set to: "ExchangeApplicationPool"

    OWA, OMA and ActiveSync with iPhone and Nokia (Mail for Exchange) work fine. Just cannot Wipe, it Times Out with the same error as the original post.

    Any help greatly appreciated!



    Steve Prestage wrote:

    MobileAdmin hangs / times out under Exchange 2003 SP2
    23-Mar-10

    My client is running Exchange 2003 SP2. When they go to the Mobile Admin pag
    they can bring up the user's device just fine. But when they try to do th
    remote wipe the page hangs for about 2 minutes and then they get th
    following

    Server Error in '/MobileAdmin' Application
    Request timed out
    An unhandled exception occurred during the execution of the current we
    request
    Exception Details: System.Web.HttpException: Request timed ou
    Stack Trace
    [HttpException (0x80004005): Request timed out.

    If they do this more than twice then all activesync connectivity (for al
    devices) seems to fail and you can no longer use the Mobileadmin utility (50
    error) and we find that the Exchange Application pool under IIS becomes hun
    necessitating a restart of the IISAdmin service (and dependent services)

    I have asked them to de-install and re-install the latest Activesync Admi
    software - but there was no difference in functionality - including after
    reboot

    What else can I check? I see no security problems - and all configuration
    on IIS virtual directories appear correct

    One final note - the server is web published behind an ISA 2004 firewall
    Apart from the wipe feature - all synchronization with the iPhone device
    works fine

    -
    Sr. Technical Consultan
    I.T. Ideas Inc.

    Previous Posts In This Thread:

    MobileAdmin hangs / times out under Exchange 2003 SP2
    My client is running Exchange 2003 SP2. When they go to the Mobile Admin pag
    they can bring up the user's device just fine. But when they try to do th
    remote wipe the page hangs for about 2 minutes and then they get th
    following

    Server Error in '/MobileAdmin' Application
    Request timed out
    An unhandled exception occurred during the execution of the current we
    request
    Exception Details: System.Web.HttpException: Request timed ou
    Stack Trace
    [HttpException (0x80004005): Request timed out.

    If they do this more than twice then all activesync connectivity (for al
    devices) seems to fail and you can no longer use the Mobileadmin utility (50
    error) and we find that the Exchange Application pool under IIS becomes hun
    necessitating a restart of the IISAdmin service (and dependent services)

    I have asked them to de-install and re-install the latest Activesync Admi
    software - but there was no difference in functionality - including after
    reboot

    What else can I check? I see no security problems - and all configuration
    on IIS virtual directories appear correct

    One final note - the server is web published behind an ISA 2004 firewall
    Apart from the wipe feature - all synchronization with the iPhone device
    works fine

    -
    Sr. Technical Consultan
    I.T. Ideas Inc.

    Re:
    Hi,
    I have this exact same problem & setup and its driving me nuts.

    Tried a re-install of MobileAdmin - no difference.
    Repaired .Net 1.1 installation (Aspnet_regiis.exe -i) - no difference
    Ensured within IIS > Default Web Site > Exadmin Properties > Dir Security > 'Integrated Windows Authentication' is ticked
    Also within IIS, ensured 'MobileAdmin' Properties > Virtual Directory > Application Pool is set to: "ExchangeApplicationPool"

    OWA, OMA and ActiveSync with iPhone and Nokia (Mail for Exchange) work fine. Just cannot Wipe, it Times Out with the same error as the original post.

    Any help greatly appreciated!


    Submitted via EggHeadCafe - Software Developer Portal of Choice
    Get Silverlight 4 Installed: Tips and Tricks
    http://www.eggheadcafe.com/tutorial...b-f54c56a64ed9/get-silverlight-4-install.aspx
     
    Chris, May 20, 2010
    #3
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