Discussion in 'Internet Explorer' started by rutillant, Feb 8, 2007.

  1. rutillant

    rutillant Guest

    I tried 2 times to install IE 7 and everytime my system says cant find
    entrance point for MotiveSB.exe than I cannot acces any of the folders on my
    desktop ? What is wrong ? I had to uninstall IE7 twice and get back to IE6 so
    I can use my folders again...
    rutillant, Feb 8, 2007
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  2. This error message may be due to a program or programs (currently identified
    "culprits" include
    Motive SmartBridge,
    Hal Screen Reader,
    BT Broadband Help (BT Yahoo Help),
    and My Dolphin Screen Reader / Magnifier ) that ship with an older version
    of PSAPI.DLL
    Entry Point Not Found
    The procedure entry point GetProcessImageFileNameW could not be located
    in the dynamic link library PSAPI.DLL

    To work around this error:

    Navigate to the installation location for SmartBridge (\Program
    Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL (Do not rename
    the PSAPI.DLL file in your C:\Windows\System32
    Reboot the system
    The program will find the new PSAPI.DLL in the \Windows\System32 directory
    and function normally.


    Release Notes for Internet Explorer 7:
    Frank Saunders, MS-MVP OE/WM, Feb 8, 2007
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