Movie Maker / DVD Maker keeps crashing

Discussion in 'Windows Vista Music, Pictures and Video' started by ianc1505, Jan 26, 2008.

  1. ianc1505

    ianc1505 Guest

    I keep getting the "Program has stopped working" message with either of these
    programs.
    I have cleared all 3rd party drivers in the "Compatability" section.
    I have a recollection that Nero 7 can interfere with these programmes, but
    cannot find the article in the Discussion Group
    I cannot find any details regarding constant crashing of the program anywhere.

    I am running on Vista SP1
     
    ianc1505, Jan 26, 2008
    #1
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  2. ianc1505

    zachd [MSFT] Guest

    What are the specific details for the crash according to the Problem Reports
    and Solutions Center control panel, under View Problem History?
     
    zachd [MSFT], Jan 27, 2008
    #2
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  3. ianc1505

    ianc1505 Guest

    There are several reports, as this has happened several times.
    All seem to be X-Vid or DivX related.
    Here is one:

    Product
    Windows Movie Maker

    Problem
    Stopped working

    Date
    26/01/2008 10:53

    Status
    Report Sent

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: MOVIEMK.exe
    Application Version: 6.0.6000.16386
    Application Timestamp: 4549b5b6
    Fault Module Name: xvidcore.dll_unloaded
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 46a74f0c
    Exception Code: c0000005
    Exception Offset: 092d1468
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 2057
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    Extra information about the problem
    Bucket ID: 634749906

    However, I assume that I need DivX in order to play DivX .avi files (or am I
    incorrect?), so do not want to uninstall it.
     
    ianc1505, Jan 27, 2008
    #3
  4. ianc1505

    zachd [MSFT] Guest

    Yeah, that's obviously a straight-forward crash in XVid. You could probably
    remove that and use FFDShow Tryouts instead and get better results. =\
     
    zachd [MSFT], Jan 27, 2008
    #4
  5. ianc1505

    ianc1505 Guest

    Thanks
    I've uninstalled X Vid and made sure that my Div X codecs are the latest
    versions.
    Windows Movie Maker and DVD Maker don't crash now.
    However, they seem much slower and not as refined as Nero 7, so I'll
    continue using Nero instead.

    Again, thanks.
     
    ianc1505, Jan 27, 2008
    #5
  6. ianc1505

    stromm8 Guest

    hi, i also experience this problem everytime i attempt to publish, any
    idea? the error i get:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: MOVIEMK.exe
    Application Version: 6.0.6000.16386
    Application Timestamp: 4549b5b6
    Fault Module Name: StackHash_552f
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bdc9
    Exception Code: c0000374
    Exception Offset: 000af1c9
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 552f
    Additional Information 2: 1f85921948dd07bfec041c7ea8d9cf72
    Additional Information 3: ee70
    Additional Information 4: c3a8611dd2cd24af8e6e9a8b51d9ff9b
     
    stromm8, Jan 27, 2008
    #6
  7. ianc1505

    zachd [MSFT] Guest

    Ah, this should be easy - you have Voxware MetaSound on your system.
    Disable or remove that codec (renaming msms001.vwp would be key) and you
    should be good to go.

    How did that old noxious codec get onto your system?

    Note that this should be "fixed" in Vista SP1, which will block this broken
    memory-corrupting codec from being used. =\
     
    zachd [MSFT], Jan 28, 2008
    #7
  8. ianc1505

    stromm8 Guest

    Thanks, i did find the voxware file and renamed it- no go. So I deleted
    the directory altogether, still getting the crash. Do I need to
    unregister something or, how do I display all the codecs? This is the
    last error message i got and the Fault Module Name Stackhash has
    changed. Still looking into how I got this voxware codec in my system.

    Thanks.

    Problem Event Name: APPCRASH
    Application Name: MOVIEMK.exe
    Application Version: 6.0.6000.16386
    Application Timestamp: 4549b5b6
    Fault Module Name: StackHash_5728
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bdc9
    Exception Code: c0000374
    Exception Offset: 000af1c9
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 5728
    Additional Information 2: 98341865468a068d3aa4bfe45df74fc9
    Additional Information 3: 91ab
    Additional Information 4: 29d7c9957c458dc9399b65384aa8966e
     
    stromm8, Jan 28, 2008
    #8
  9. ianc1505

    zachd [MSFT] Guest

    What directory was it installed to?
    Is msms001.vwp still on your system?
     
    zachd [MSFT], Jan 28, 2008
    #9
  10. ianc1505

    stromm8 Guest

    It was installed in a folder called VoxWare under my user downloads
    directory. The file no longer exists anywhere on my drive (at least a
    search confirms this). I did a search in the registry and found an
    entry pointing to that specific folder, but since the folder doesn't
    exist anymore I don't think it should be a problem.

    When I try to display the Technical Information in the Help link of the
    Media Player, it crashes the Media Player. The error:

    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6000.6344
    Application Timestamp: 46e5f12e
    Fault Module Name: StackHash_55e8
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bdc9
    Exception Code: c0000374
    Exception Offset: 000af1c9
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 55e8
    Additional Information 2: e9a3bfa1b601bfef53c2b4770680eb31
    Additional Information 3: 4b66
    Additional Information 4: 75d162403c0300ffe50f6cd3a3124ac5


    Thanks very much for helping. When is the official release of the SP1,
    next month?
     
    stromm8, Jan 28, 2008
    #10
  11. ianc1505

    zachd [MSFT] Guest

    You certainly still have msms001.vwp still on your system according to that
    data.

    Under HKEY_LOCAL_MACHINE\ SOFTWARE\Microsoft\Windows
    NT\CurrentVersion\Drivers32 , you have a number of msacm. entries. What are
    those?

    I'm specifically suspicious that you have a "msacm.vox" entry of some sort -
    renaming that to "bad.msacm.vox" would stop you from crashing in this
    fashion.

    I enjoy not being fired and thus I do not speculate about the release dates
    of products. =)

    -Zach
     
    zachd [MSFT], Jan 28, 2008
    #11
  12. ianc1505

    andy300 Guest

    can you help me with this one? I'm pulling my hair out.....not that i've got
    much left
    problem signature
    problem event name: BEX
    application name: DVD maker.exe
    application version 6.0.6000.16386
    application timestamp 4549b50
    fault model name stackhash_1e14
    fault module version 0.0.0.0
    fault module timestamp 00000000
    exception offset 035c321f
    exception code c0000005
    exception data 00000008
    OS version 6.0.6000.2.0.0.768.3
    locale ID 2057
    additional information1 1e14
    additional information2 3521325bfa24fe55e12d958288c9e179
    additional information3 f22c
    c93c4b907f13b0a9960508ab782059b4

    bucket ID 17992667
     
    andy300, Jan 29, 2008
    #12
  13. ianc1505

    stromm8 Guest

    Zach,

    U are the man! Although doing a search *.vox didn't find any, renaming
    the registry entry "msacm.voxacm160" to "bad.msacm.voxacm160" did the
    trick (deleting this i suppose wouldn't hurt as well). The actual
    value/file "vct3216.acm" also does not exist on my drive. Interesting
    why the registry entry would crash the app when the offending driver
    isn't even on the drive.

    Thanks very much for your help!
     
    stromm8, Jan 29, 2008
    #13
  14. ianc1505

    zachd [MSFT] Guest

    Thre's nothing interesting to go on here. It's probably due to a bad third
    party codec. What third party codecs are installed to the system? Did you
    use a codec pack? Most of those are pretty nasty. =\
     
    zachd [MSFT], Jan 29, 2008
    #14
  15. ianc1505

    stromm8 Guest

    I think the Stamp Suite installed the codec pack. What i meant wa
    these drivers were already deleted from my system and the only remnan
    was that registry entry- shouldn't the OS just ignore or bypass tha
    registry entry since it doesn't have a valid file to reference it with?

    Anyway, it is fixed now and i am able to publish my motorcycle tour!
    Thanks again
     
    stromm8, Jan 29, 2008
    #15
  16. ianc1505

    zachd [MSFT] Guest

    The fact that it did do something indicates to me that this was still a
    viable registry entry. It's possible that you have hide system files or
    that sort of thing turned on - DLL files typically are bad to toy with, so
    the system may have hidden it from you. So: my conclusion based upon the
    data here is that the data was actually valid, as otherwise your later
    change would not have affected anything. =\

    Excellent, good to hear. =)

    -Zach
     
    zachd [MSFT], Jan 30, 2008
    #16
  17. ianc1505

    ShadowTech Guest

    Hi, I'm trying to save a movie in movie maker, and I keep getting thi
    crash. . . I downloaded some new codecs earlier today, could they b
    whats causing this
    Also, if I get rid of them, will I still be able to publish my movie

    Problem signature
    Problem Event Name: APPCRAS
    Application Name: MOVIEMK.ex
    Application Version: 6.0.6000.1638
    Application Timestamp: 4549b5b
    Fault Module Name: iac25_32.a
    Fault Module Version: 2.0.5.5
    Fault Module Timestamp: 3847010
    Exception Code: c000000
    Exception Offset: 0000354
    OS Version: 6.0.6000.2.0.0.768.
    Locale ID: 410
    Additional Information 1: 8d1
    Additional Information 2: cdca9b1d21d12b77d84f02df48e3431
    Additional Information 3: 8d1
    Additional Information 4: cdca9b1d21d12b77d84f02df48e3431
     
    ShadowTech, Jan 30, 2008
    #17
  18. ianc1505

    zachd [MSFT] Guest

    Which exact codec pack did you install? As you probably already know, it
    was broken and did a bad thing.

    Did you Check for Solutions using the Problem Reports and Solutions Center
    control panel yet?
     
    zachd [MSFT], Jan 30, 2008
    #18
  19. ianc1505

    danielf Guest

    Zach,

    i am a french guy and i need help ... i discover your answers about
    movie maker crashes. I should like to tell you about my own problem.
    Before i should want to apologize about my english, don't care about it,
    please. It is also the first time i use a forum, and plus, a foreign one
    ...
    So my problem start when i want to "edit" on video file my WMM project.
    It crashes, and here is the error message :

    Signature du problème :
    Nom d’événement de problème: APPCRASH
    Nom de l’application: MOVIEMK.exe
    Version de l’application: 6.0.6000.16386
    Horodatage de l'application: 4549b5b6
    Nom du module par défaut: iac25_32.ax
    Version du module par défaut: 2.0.5.53
    Horodateur du module par défaut: 4549bcd1
    Code de l’exception: c0000005
    Décalage de l’exception: 00003548
    Version du système: 6.0.6000.2.0.0.768.3
    Identificateur de paramètres régionaux: 1036
    Information supplémentaire n° 1: 8d13
    Information supplémentaire n° 2: cdca9b1d21d12b77d84f02df48e34311
    Information supplémentaire n° 3: 8d13
    Information supplémentaire n° 4: cdca9b1d21d12b77d84f02df48e34311

    It seems to be a codec problem : about iac25_32.ax.
    could you tell me how i can solve it ? This night i try to find answer
    on the net, and I have tried to install codecs as K-lite or
    VistaCodecs_v461, even Combined-Community-Codec-Pack-2008-01-24. I have
    installed and uninstalled too much things i think ... But no solution
    .... So do i have to delete and reinstall all codecs or only the
    iac25_32.ax ? If so, is it possible to delete this iac25_32.ax or get a
    new version ? Or how to delete all codecs or filters and reinstall them
    (Gspot ? Codec Sniper ? ...) ?

    I would be very glad if you could tell about ...
    By now, thanks for all

    Daniel
     
    danielf, Mar 16, 2008
    #19
  20. ianc1505

    PapaJohn Guest

    PapaJohn, Mar 16, 2008
    #20
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