MS Windows 2003 SBS SP1 w/ ISA Server 2000 - Issues publishing a WSS site via ISA Server 2000 SP1

Discussion in 'Windows Small Business Server' started by Sergio Ricci, Jun 21, 2006.

  1. Sergio Ricci

    Sergio Ricci Guest

    Hi,

    I've created a 'Companyweb' subsite on the SBS 2003 SP1 server and am now
    trying to publish it so that it can be viewed from the public Internet. I've
    published the site using ISA Server 2000 SP1 and for the most part it
    appears to be working. However, there are some parts of the site that aren't
    displayed properly. The parts appear to be mostly icons, logos and web
    parts. Some formatting appears to be lost also.

    At this point I'm a little lost as to where to begin trouble shooting to try
    and resolve the issue.

    Any pointers, documents, help would be gratefully received. If you require
    any further info, don't hesitate to post back.

    Thanks in advance.
    Sergio
     
    Sergio Ricci, Jun 21, 2006
    #1
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  2. Sergio Ricci

    Crina Li Guest

    Hi Sergio,

    Thank you for posting in SBS newsgroup.

    From your problem description, do you mean you are doing as following?

    1. Open http://companyweb and then click Create.
    2. Select Sites and Workspaces in Web Pages column.
    3. Type URL: http://companyweb/sub and then click Create.

    Now you have published companyweb and you have some issue when you access
    it from internet.

    As I know, after you publish companyweb, you can access it via
    https://FQDN:444. Also you can access the sub site via:
    https://FQDN:444/sub.

    I also provide the detailed steps to publish companyweb on SBS for your
    reference:

    If you want to let internet users access the internal web sites, please try
    to follow the detailed steps to run CEICW and you can also refer to the KB
    825763:

    1. On the SBS 2003 Server open the Server Management console. Go to
    Standard Management\To Do List.
    2. Click the "Connect to the Internet" link.
    3. Choose not to change the connection type and click Next. On the Firewall
    page, select "Enable firewall" and click Next.
    4. On the "Services Configuration" page, select all the items and then
    click Next.
    5. On the "Web Services Configuration" page, make sure "Allow access to the
    entire Web site from the Internet" is selected. If you select "Allow access
    to only the following Web site services from the Internet", make sure the
    web sites you want to publish are selected. Click Next.
    6. On the "Web Server Certificate" page, choose to create a new Web server
    certificate and then type the public FQDN of SBS.
    7. Go through the remaining steps.
    8. Then you can access OWA, RWW and companyweb through typing
    https://FQDN/exchange, https://FQDN/remote and https://FQDN:444 from
    internet.

    825763 How to configure Internet access in Windows Small Business Server
    2003
    http://support.microsoft.com/?id=825763

    To narrow down the problem, would you please help me confirm if you have
    same issue when you access the site from internal network? Currently,
    please try the following steps to see how thing goes:

    I suggest you restore the IE settings and clear the IE cache on SBS and
    client computer, clear DNS, IIS and ISA cache on SBS and check if the issue
    disappears:

    I. Reset IE and clear IE cache:

    1. Quit all Internet Explorer windows. Double-click Internet Options in
    Control Panel.
    2. Click the "Security" tab.
    3. In the list box, highlight the "Internet" icon and then click the
    "Custom Level" button.
    4. In the "Reset custom settings" section, please choose "Medium" in the
    drop-down list and then click the "Reset" button. Click Yes to confirm this
    operation.
    5. Click OK.
    6. Click the "Privacy" tab. Click the "Default" button (if the button is
    grayed out, let it be).
    7. Click the "Advanced" tab.
    8. Click the "Restore Defaults" button.
    9. Click Apply and click OK.
    10. Click the "General" tab, click "Clear History" in the History area, and
    then click OK in the dialog box that appears.
    11. In the "Temporary Internet Files" area, click "Delete Files" button,
    check "Delete all offline content" and then click OK in the dialog box that
    appears.
    12. In the "Temporary Internet Files" area, click "Settings", and then
    click "View Objects" in the dialog box that appears. This will open the
    Downloaded Program Files folder.
    13. Delete all the object files.
    14. Click Delete Cookies.
    15. Run Internet Explorer again.

    II. Clear polluted DNS entry.

    1. Secure the DNS cache against pollution

    "Secure cache against pollution" is an option under the Advanced tab in
    properties of the DNS server in the DNS MMC.

    2. Clear the DNS cache

    In command line on SBS server: Ipconfig /flushdns

    3. Restart the DNS service

    III. Clear the cached, compressed copy of the affected files on the SBS
    server:

    1. Clear the IIS server files:

    *. Go to your %windows%\IIS Temporary Compressed Files directory *. Select
    all of the content in this directory and delete it.

    2. Go to a command prompt, type "iisreset".

    IV. Clear the ISA cache following the KB article:

    838248 How to delete the Web cache in Internet Security and Acceleration
    Server
    http://support.microsoft.com/?id=838248

    301471 How to Delete the Web Cache on Internet Security and Acceleration
    Server
    http://support.microsoft.com/?id=301471

    Related information:

    How to publish http://Companyweb to the Internet by using ISA Server 2000
    on a server that is running Windows Small Business Server 2003, Premium
    Edition
    http://support.microsoft.com/?id=838304

    I appreciate your time and look forward to hearing from you.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | From: "Sergio Ricci" <>
    | Subject: MS Windows 2003 SBS SP1 w/ ISA Server 2000 - Issues publishing a
    WSS site via ISA Server 2000 SP1
    | Date: Wed, 21 Jun 2006 23:01:11 +0100
    | Lines: 19
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
    | X-RFC2646: Format=Flowed; Original
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: user-1157.wfd74a.dsl.pol.co.uk 84.64.132.133
    | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:276629
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Hi,
    |
    | I've created a 'Companyweb' subsite on the SBS 2003 SP1 server and am now
    | trying to publish it so that it can be viewed from the public Internet.
    I've
    | published the site using ISA Server 2000 SP1 and for the most part it
    | appears to be working. However, there are some parts of the site that
    aren't
    | displayed properly. The parts appear to be mostly icons, logos and web
    | parts. Some formatting appears to be lost also.
    |
    | At this point I'm a little lost as to where to begin trouble shooting to
    try
    | and resolve the issue.
    |
    | Any pointers, documents, help would be gratefully received. If you
    require
    | any further info, don't hesitate to post back.
    |
    | Thanks in advance.
    | Sergio
    |
    |
    |
     
    Crina Li, Jun 22, 2006
    #2
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  3. Sergio Ricci

    Sergio Ricci Guest

    Crina,

    Thank you for your reply. I will go through your suggestions and try them
    and then post back. I am unable to do it immediately so will post back
    hopefully later today or tomorrow with feedback.

    I would like to clarify one point however. The subsite I created was created
    in the way listed in steps (1) to (3). I have published *only* the subsite
    and not the main 'Companyweb'.

    The subsite is accessible correctly from the internal network. When
    attempting to access the site from an external network (i.e. the Internet),
    visitors are asked to authenticate. Authentication appears to work OK using
    'domain\username' but the pictures which have been uploaded, icons and logos
    which make up part of the webpage don't display.

    Thanks again and I will post back as soon as possible.
    Sergio
     
    Sergio Ricci, Jun 22, 2006
    #3
  4. Sergio Ricci

    Crina Li Guest

    Hi Sergio,

    Thanks for your update.

    I will look forward to your test result.

    Thanks for your time.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | From: "Sergio Ricci" <>
    | References: <>
    <>
    | Subject: Re: MS Windows 2003 SBS SP1 w/ ISA Server 2000 - Issues
    publishing a WSS site via ISA Server 2000 SP1
    | Date: Thu, 22 Jun 2006 10:10:32 +0100
    | Lines: 237
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
    | X-RFC2646: Format=Flowed; Original
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: 82.111.131.99
    | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:276698
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Crina,
    |
    | Thank you for your reply. I will go through your suggestions and try them
    | and then post back. I am unable to do it immediately so will post back
    | hopefully later today or tomorrow with feedback.
    |
    | I would like to clarify one point however. The subsite I created was
    created
    | in the way listed in steps (1) to (3). I have published *only* the
    subsite
    | and not the main 'Companyweb'.
    |
    | The subsite is accessible correctly from the internal network. When
    | attempting to access the site from an external network (i.e. the
    Internet),
    | visitors are asked to authenticate. Authentication appears to work OK
    using
    | 'domain\username' but the pictures which have been uploaded, icons and
    logos
    | which make up part of the webpage don't display.
    |
    | Thanks again and I will post back as soon as possible.
    | Sergio
    |
    | | > Hi Sergio,
    | >
    | > Thank you for posting in SBS newsgroup.
    | >
    | > From your problem description, do you mean you are doing as following?
    | >
    | > 1. Open http://companyweb and then click Create.
    | > 2. Select Sites and Workspaces in Web Pages column.
    | > 3. Type URL: http://companyweb/sub and then click Create.
    | >
    | > Now you have published companyweb and you have some issue when you
    access
    | > it from internet.
    | >
    | > As I know, after you publish companyweb, you can access it via
    | > https://FQDN:444. Also you can access the sub site via:
    | > https://FQDN:444/sub.
    | >
    | > I also provide the detailed steps to publish companyweb on SBS for your
    | > reference:
    | >
    | > If you want to let internet users access the internal web sites, please
    | > try
    | > to follow the detailed steps to run CEICW and you can also refer to the
    KB
    | > 825763:
    | >
    | > 1. On the SBS 2003 Server open the Server Management console. Go to
    | > Standard Management\To Do List.
    | > 2. Click the "Connect to the Internet" link.
    | > 3. Choose not to change the connection type and click Next. On the
    | > Firewall
    | > page, select "Enable firewall" and click Next.
    | > 4. On the "Services Configuration" page, select all the items and then
    | > click Next.
    | > 5. On the "Web Services Configuration" page, make sure "Allow access to
    | > the
    | > entire Web site from the Internet" is selected. If you select "Allow
    | > access
    | > to only the following Web site services from the Internet", make sure
    the
    | > web sites you want to publish are selected. Click Next.
    | > 6. On the "Web Server Certificate" page, choose to create a new Web
    server
    | > certificate and then type the public FQDN of SBS.
    | > 7. Go through the remaining steps.
    | > 8. Then you can access OWA, RWW and companyweb through typing
    | > https://FQDN/exchange, https://FQDN/remote and https://FQDN:444 from
    | > internet.
    | >
    | > 825763 How to configure Internet access in Windows Small Business Server
    | > 2003
    | > http://support.microsoft.com/?id=825763
    | >
    | > To narrow down the problem, would you please help me confirm if you have
    | > same issue when you access the site from internal network? Currently,
    | > please try the following steps to see how thing goes:
    | >
    | > I suggest you restore the IE settings and clear the IE cache on SBS and
    | > client computer, clear DNS, IIS and ISA cache on SBS and check if the
    | > issue
    | > disappears:
    | >
    | > I. Reset IE and clear IE cache:
    | >
    | > 1. Quit all Internet Explorer windows. Double-click Internet Options in
    | > Control Panel.
    | > 2. Click the "Security" tab.
    | > 3. In the list box, highlight the "Internet" icon and then click the
    | > "Custom Level" button.
    | > 4. In the "Reset custom settings" section, please choose "Medium" in the
    | > drop-down list and then click the "Reset" button. Click Yes to confirm
    | > this
    | > operation.
    | > 5. Click OK.
    | > 6. Click the "Privacy" tab. Click the "Default" button (if the button is
    | > grayed out, let it be).
    | > 7. Click the "Advanced" tab.
    | > 8. Click the "Restore Defaults" button.
    | > 9. Click Apply and click OK.
    | > 10. Click the "General" tab, click "Clear History" in the History area,
    | > and
    | > then click OK in the dialog box that appears.
    | > 11. In the "Temporary Internet Files" area, click "Delete Files" button,
    | > check "Delete all offline content" and then click OK in the dialog box
    | > that
    | > appears.
    | > 12. In the "Temporary Internet Files" area, click "Settings", and then
    | > click "View Objects" in the dialog box that appears. This will open the
    | > Downloaded Program Files folder.
    | > 13. Delete all the object files.
    | > 14. Click Delete Cookies.
    | > 15. Run Internet Explorer again.
    | >
    | > II. Clear polluted DNS entry.
    | >
    | > 1. Secure the DNS cache against pollution
    | >
    | > "Secure cache against pollution" is an option under the Advanced tab in
    | > properties of the DNS server in the DNS MMC.
    | >
    | > 2. Clear the DNS cache
    | >
    | > In command line on SBS server: Ipconfig /flushdns
    | >
    | > 3. Restart the DNS service
    | >
    | > III. Clear the cached, compressed copy of the affected files on the SBS
    | > server:
    | >
    | > 1. Clear the IIS server files:
    | >
    | > *. Go to your %windows%\IIS Temporary Compressed Files directory *.
    Select
    | > all of the content in this directory and delete it.
    | >
    | > 2. Go to a command prompt, type "iisreset".
    | >
    | > IV. Clear the ISA cache following the KB article:
    | >
    | > 838248 How to delete the Web cache in Internet Security and Acceleration
    | > Server
    | > http://support.microsoft.com/?id=838248
    | >
    | > 301471 How to Delete the Web Cache on Internet Security and Acceleration
    | > Server
    | > http://support.microsoft.com/?id=301471
    | >
    | > Related information:
    | >
    | > How to publish http://Companyweb to the Internet by using ISA Server
    2000
    | > on a server that is running Windows Small Business Server 2003, Premium
    | > Edition
    | > http://support.microsoft.com/?id=838304
    | >
    | > I appreciate your time and look forward to hearing from you.
    | >
    | > Best regards,
    | >
    | > Crina Li (MSFT)
    | >
    | > Microsoft CSS Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    | > the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    | > doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | >
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    | > rights.
    | > --------------------
    | > | From: "Sergio Ricci" <>
    | > | Subject: MS Windows 2003 SBS SP1 w/ ISA Server 2000 - Issues
    publishing
    | > a
    | > WSS site via ISA Server 2000 SP1
    | > | Date: Wed, 21 Jun 2006 23:01:11 +0100
    | > | Lines: 19
    | > | X-Priority: 3
    | > | X-MSMail-Priority: Normal
    | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
    | > | X-RFC2646: Format=Flowed; Original
    | > | Message-ID: <>
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | NNTP-Posting-Host: user-1157.wfd74a.dsl.pol.co.uk 84.64.132.133
    | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
    | > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:276629
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > |
    | > | Hi,
    | > |
    | > | I've created a 'Companyweb' subsite on the SBS 2003 SP1 server and am
    | > now
    | > | trying to publish it so that it can be viewed from the public
    Internet.
    | > I've
    | > | published the site using ISA Server 2000 SP1 and for the most part it
    | > | appears to be working. However, there are some parts of the site that
    | > aren't
    | > | displayed properly. The parts appear to be mostly icons, logos and web
    | > | parts. Some formatting appears to be lost also.
    | > |
    | > | At this point I'm a little lost as to where to begin trouble shooting
    to
    | > try
    | > | and resolve the issue.
    | > |
    | > | Any pointers, documents, help would be gratefully received. If you
    | > require
    | > | any further info, don't hesitate to post back.
    | > |
    | > | Thanks in advance.
    | > | Sergio
    | > |
    | > |
    | > |
    | >
    |
    |
    |
     
    Crina Li, Jun 23, 2006
    #4
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