MSFT Announces "Support" (Convergys of Ohio/India in Reality?) for English CPP

Discussion in 'Windows Vista General Discussion' started by Chad Harris, Dec 15, 2006.

  1. Chad Harris

    Chad Harris Guest

    From Nick White at Redmond MSFT, Product Manager on the Vista Release Team:

    "We're pleased to announce the addition of best-effort phone support (in
    English only) to North America CPP participants of the Windows Vista
    Customer Preview Program (CPP) using English-language versions of early test
    builds of Windows Vista (Beta 2, RC1 or RC2).

    This is another step in our process of ramping up preparations for the 30th
    January general availability of Windows Vista. We'll of course begin
    offering product phone support to the general public on the first day of
    Windows Vista's availability.

    Details on accessing this phone support:

    Phone Number: 866-425-0593
    Hours of Availability:
    Monday - Friday: 5AM-9PM Pacific Time
    Saturday - Sunday: 6AM-3PM Pacific Time
    English only (US & Canada)
    Best-effort troubleshooting in a consumer, non-domain environment
    For all CPP participants, the newsgroups remain the most valuable channel
    for finding helpful information on general issues related to Windows Vista.

    Volume License customers looking for Windows Vista Enterprise- or
    Professional-level support today should visit the Microsoft Windows Vista
    Solutions Center and the Windows Vista Help & Support page."

    Enjoy and let us know if

    1) You can understand them when they take you to Convergys of Ohio in India
    because I have spent an adult life that requires me to understand broken
    2) If the help is the least bit competent (which would be required if Nick
    were achieving real "ramping up" or if this is the same old Convergys of
    Ohio oursourced minimum waged untrained butts in seats.
    3) How these support calls compare to any thread on this group because we
    can do the English and we can do the Windows, Office and a lot of other
    software as well.

    Chad Harris, Dec 15, 2006
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