MSN messenger and non responsive IE7

Discussion in 'Windows MSN Messenger' started by Jess, Oct 13, 2008.

  1. Jess

    Jess Guest


    My daughters laptop stopped displaying internet pages at the weekend. She
    told me at the time she was looking at her yahoo webmail. I have run Norton
    scans but have not been able to see anything wrong. Weirdly MSN is working
    and my home pc upstairs is fine so I know the wifi connection must be ok.

    I have tried the following:
    Removing add ons
    Running Ie without add ons
    System Restore (unfortunately I go through the whole thing and when it
    restarts it says it was unable to complete the system restore.)

    I tried connecting to Norton support but I get a message saying they can see
    I am connected to the network but they are unable to start an internet

    I'm really not the most techy of people-I can vaguely sort out most
    household things but I'm finding this particularly difficult in Vista as I am
    used to XP.

    I've just downloaded Firefox onto a USB key in hope that that will reinstate
    her connection.

    The Wifi indicator says I have full connectivity and very good signal-as I
    said upstairs is picking up the wifi so I presume this is all ok.

    Like most children when things go wrong they seem to 'forget' what they
    were doing and are unable to give any real clues as to what may have caused
    the problem, the only possible thing she has done was to download "the new
    msn thingy".

    I've now spent 4hours trying to sort the laptop out and I'm reaching that
    utter desperation stage so please be gentle in replies (its the first time
    ive ever posted anywhere like this!) <g>
    Jess, Oct 13, 2008
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  2. Jess

    Jess Guest

    It was msn beta family protection in the end....uninstalled and all seems ok.
    Jess, Oct 13, 2008
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