MSN wont work on my Vista Home Premium.

Discussion in 'Windows MSN Messenger' started by JstndD7, Oct 5, 2009.

  1. JstndD7

    JstndD7 Guest

    I am trying to run MSN Messanger. My program gets an error after being open
    for about a minute, and then closes down. Below is a post of the error
    report. Furthurmore i even tried to unblock the security using (DEP), and was
    still unsuccessful.

    Here is the error report that i am givin:
    Problem signature:
    Problem Event Name: BEX
    Application Name: msnmsgr.exe
    Application Version: 14.0.8089.726
    Application Timestamp: 4a6ce533
    Fault Module Name: APISlice.dll_unloaded
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 455bf4c1
    Exception Offset: 03318cc8
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: eeb2
    Additional Information 2: c5af0ea6b4a7cd7b02e320d7cb3cb56f
    Additional Information 3: 30b2
    Additional Information 4: 2c724d2ab1ee985b3d75503b8d8b989a
     
    JstndD7, Oct 5, 2009
    #1
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  2. Greetings,

    The APISlice.dll library mentioned in the crash here is not part of Messenger. No doubt it's
    hooking in and causing this problem.

    Unfortunately I couldn't come up with who owns the library, so just do a search on your drive
    for the file, right-click on it, choose Properties and then click the Details tab. Hopefully
    they identify themselves (or perhaps the folder the file is in), and you can just
    uninstall/disable the software in question.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    "JstndD7" <> wrote in message
    news:...
    > I am trying to run MSN Messanger. My program gets an error after being open
    > for about a minute, and then closes down. Below is a post of the error
    > report. Furthurmore i even tried to unblock the security using (DEP), and was
    > still unsuccessful.
    >
    > Here is the error report that i am givin:
    > Problem signature:
    > Problem Event Name: BEX
    > Application Name: msnmsgr.exe
    > Application Version: 14.0.8089.726
    > Application Timestamp: 4a6ce533
    > Fault Module Name: APISlice.dll_unloaded
    > Fault Module Version: 0.0.0.0
    > Fault Module Timestamp: 455bf4c1
    > Exception Offset: 03318cc8
    > Exception Code: c0000005
    > Exception Data: 00000008
    > OS Version: 6.0.6002.2.2.0.768.3
    > Locale ID: 1033
    > Additional Information 1: eeb2
    > Additional Information 2: c5af0ea6b4a7cd7b02e320d7cb3cb56f
    > Additional Information 3: 30b2
    > Additional Information 4: 2c724d2ab1ee985b3d75503b8d8b989a
    >
     
    Jonathan Kay [MVP], Oct 6, 2009
    #2
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  3. JstndD7

    Royston

    Joined:
    Feb 3, 2011
    Messages:
    1
    Likes Received:
    0
    FIXED - MSN won't work on my Vista Home Premium

    FIXED - MSN wont work on my Vista Home Premium.

    I too had the same problem not being able to access MSN Messenger (last two versions) on my Vista Home Premium using a ACER laptop. I had the same BEX error message as seen below;

    > Problem Event Name: BEX
    > Application Name: msnmsgr.exe

    I had this problem for over a year or so, I tried fixing it in the beginning and gave up. I thought installing MSN 2011 would fix this but I still had the same BEX error and MSN would not run.

    After a month of using MSN 2011, I was able to fix this issue by accident by doing the following;

    I run MSCONFIG (Under Start use RUN and open MSCONFIG)
    Under the START-UP tab I stopped the following applications from starting up at boot-up (on start-up);
    * Adobe Acrobat
    * eDataSecurity (HiTRUST)
    * Delivery Manager (Kontiki Inc)
    * HP Digital Imaging
    * Install Shield Update service
    * Acer Launch Manager
    * Quick Time
    * updateMgr (manufacturer unknown)
    * WR_PopUp (Acer Inc)
    * Acer wAP Lauch Tool
    * Microsoft Office OneNote (Office 2007)

    I also stopped the following listed services (Seen under the SERVICES tab);
    * Google Update Service (gupdate)
    * HP Port Resolver
    * HP Status Server
    * Tablet PC Input Service

    When I stopped the above applications from starting up on my laptop, after rebooting I was able to run and successfully load MSN Messenger for the first time in ages. I cannot tell which listed application was preventing MSN Messenger from running on start-up on my Acer Vista laptop. I listed these applications in order for you to find the common denominator with your MSN Messenger start-up issue with your Vista Laptop.
     
    Last edited: Feb 3, 2011
    Royston, Feb 3, 2011
    #3
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