MSN wont work on my Vista Home Premium.

Discussion in 'Windows MSN Messenger' started by JstndD7, Oct 5, 2009.

  1. JstndD7

    JstndD7 Guest

    I am trying to run MSN Messanger. My program gets an error after being open
    for about a minute, and then closes down. Below is a post of the error
    report. Furthurmore i even tried to unblock the security using (DEP), and was
    still unsuccessful.

    Here is the error report that i am givin:
    Problem signature:
    Problem Event Name: BEX
    Application Name: msnmsgr.exe
    Application Version: 14.0.8089.726
    Application Timestamp: 4a6ce533
    Fault Module Name: APISlice.dll_unloaded
    Fault Module Version:
    Fault Module Timestamp: 455bf4c1
    Exception Offset: 03318cc8
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.0.6002.
    Locale ID: 1033
    Additional Information 1: eeb2
    Additional Information 2: c5af0ea6b4a7cd7b02e320d7cb3cb56f
    Additional Information 3: 30b2
    Additional Information 4: 2c724d2ab1ee985b3d75503b8d8b989a
    JstndD7, Oct 5, 2009
    1. Advertisements

  2. Greetings,

    The APISlice.dll library mentioned in the crash here is not part of Messenger. No doubt it's
    hooking in and causing this problem.

    Unfortunately I couldn't come up with who owns the library, so just do a search on your drive
    for the file, right-click on it, choose Properties and then click the Details tab. Hopefully
    they identify themselves (or perhaps the folder the file is in), and you can just
    uninstall/disable the software in question.

    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog:
    Messenger Resources:
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    Jonathan Kay [MVP], Oct 6, 2009
    1. Advertisements

  3. JstndD7


    Feb 3, 2011
    Likes Received:
    FIXED - MSN won't work on my Vista Home Premium

    FIXED - MSN wont work on my Vista Home Premium.

    I too had the same problem not being able to access MSN Messenger (last two versions) on my Vista Home Premium using a ACER laptop. I had the same BEX error message as seen below;

    > Problem Event Name: BEX
    > Application Name: msnmsgr.exe

    I had this problem for over a year or so, I tried fixing it in the beginning and gave up. I thought installing MSN 2011 would fix this but I still had the same BEX error and MSN would not run.

    After a month of using MSN 2011, I was able to fix this issue by accident by doing the following;

    I run MSCONFIG (Under Start use RUN and open MSCONFIG)
    Under the START-UP tab I stopped the following applications from starting up at boot-up (on start-up);
    * Adobe Acrobat
    * eDataSecurity (HiTRUST)
    * Delivery Manager (Kontiki Inc)
    * HP Digital Imaging
    * Install Shield Update service
    * Acer Launch Manager
    * Quick Time
    * updateMgr (manufacturer unknown)
    * WR_PopUp (Acer Inc)
    * Acer wAP Lauch Tool
    * Microsoft Office OneNote (Office 2007)

    I also stopped the following listed services (Seen under the SERVICES tab);
    * Google Update Service (gupdate)
    * HP Port Resolver
    * HP Status Server
    * Tablet PC Input Service

    When I stopped the above applications from starting up on my laptop, after rebooting I was able to run and successfully load MSN Messenger for the first time in ages. I cannot tell which listed application was preventing MSN Messenger from running on start-up on my Acer Vista laptop. I listed these applications in order for you to find the common denominator with your MSN Messenger start-up issue with your Vista Laptop.
    Last edited: Feb 3, 2011
    Royston, Feb 3, 2011
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.