MSRT Hangs, Computers Stop Responding

Discussion in 'Windows Update' started by grotonlibrary, Apr 30, 2009.

  1. Since about the January round of Microsoft Update patches, I've had several
    machines that stop responding at the point that the MSRT runs. I've left them
    to run for as long as an hour, and the MSRT never completes. Sometimes I can
    cancel the updates, other times I have to power off the machines. After
    rebooting and returning to the Microsoft Updates site, I can sucessfully
    continue to install any remaining patches, and the MSRT does not try to run
    again. When this starts, if I look under the Processes tab in Task Manager,
    the System process is running, without wavering, at exactly 50 percent.

    These computers all run XP Pro SP3. They are all various models of Dell
    Optiplex ranging in age from one to 10 years. Out of my network of around 50
    computers, only about a dozen exhibit this behavior.
    grotonlibrary, Apr 30, 2009
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  2. Hello Jeffrey,

    StaÑt a help ticket.

    Help and Support

    • Customers in the U.S. and Canada can receive technical support from
    Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
    for support calls that are associated with security updates.

    • International customers can receive support from their local
    Microsoft subsidiaries. There is no charge for support that is
    associated with security updates. For more information about how to
    contact Microsoft for support issues, visit the International Support
    Web site. <>

    Ǝиçεl, Apr 30, 2009
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  3. Thank you, Ǝиçεl. I should also have reported that I had a chat with MS Tech
    Support yesterday. All they could recommend was that I try manually
    installing the MSRT, which I tried this morning and it didn't work, same
    thing happened.
    grotonlibrary, Apr 30, 2009
  4. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when SP3 (and/or IE7 and/or IE8) was installed ?

    Has a Norton or McAfee application ever been installed on this machine
    (e.g., a free-trial version that came preinstalled when you bought it)?


    Unexplained computer behavior may be caused by deceptive software

    Run a /thorough/ check for hijackware, including posting the requested logs
    in an appropriate forum.

    Checking for/Help with Hijackware

    **Seek expert assistance in,,,
    or other appropriate forums.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    PA Bear [MS MVP], Apr 30, 2009
  5. grotonlibrary

    aliciadcosta Guest

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    aliciadcosta, Aug 1, 2009
  6. grotonlibrary

    MowGreen Guest

    aliciadcosta wrote:

    Some dumb site spam that is trying to introducing itself to the world as
    a 'powerpoint repair' site but who knows what it's intentions are.
    The links don't work at the "site" as they only point back to the page
    the links are on.

    *-343-* FDNY
    Never Forgotten
    MowGreen, Aug 3, 2009
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