Multimedia keys on Dell laptops working in x64?

Discussion in 'Windows Vista Hardware' started by Milhouse Van Houten, Nov 11, 2008.

  1. I thought I'd had my Vostro 1710 all configured for x64 SP1 (with all
    updates), when I noticed the multimedia keys do nothing (e.g. Volume).
    Device Manager lists it as a Standard PS/2 keyboard, which AFAIK is
    appropriate. Dell offers no keyboard driver for any platform. There's
    nothing to do in the Keyboard CP applet.

    Since the keys did work in XP, is this a Vista glitch in general or x64
    specifically?
     
    Milhouse Van Houten, Nov 11, 2008
    #1
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  2. Milhouse Van Houten

    Rick Rogers Guest

    Hi,

    Multimedia keys need the support of software, they aren't part of the OS
    keyboard driver set. Unless the manufacturer has created software to support
    them under a given operating system, then they are unlikely to work. It's
    niether a Vista or x64 glitch, it's lack of software support from the
    manufacturer.
     
    Rick Rogers, Nov 11, 2008
    #2
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  3. And that makes sense now that you mention it, since I recalled other
    machines through the years (desktops), ones with Microsoft multimedia
    keyboards, needing the IntelliType software for the multimedia keys to work.

    So the same thing is true with the Dell laptop. It came pre-installed with
    XP, which is long now, so I don't really know what Dell installed to make
    the keyboard work fully there. It's apparently something they either don't
    offer for download or something wrapped up in some other software that I
    haven't found yet.

    The closest I can see to something like that is the QuickSet "application"
    that they offer for Vista 32-bit and XP, which I've yet to try.
     
    Milhouse Van Houten, Nov 11, 2008
    #3
  4. Milhouse Van Houten

    David B. Guest

    Quickset is the application you need, if the 32 bit versions won't work you
    might try to find the download for one of their PC's that ships with Vista
    64 bit.
     
    David B., Nov 11, 2008
    #4
  5. The 32-bit Quickset for my model doesn't work on x64, and the x64 version
    for other models doesn't even install on mine ("unsupported system").
    However, there's something called Dell ControlPoint System Manager, in a x64
    version for another model, which does install on Vostros and apparently
    (mostly) works, so I'll try that next. Dell really makes life difficult
    sometimes.
     
    Milhouse Van Houten, Nov 11, 2008
    #5
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