Multiple fails while installing new updates

Discussion in 'Windows Update' started by Ufis, Nov 13, 2008.

  1. Ufis

    Ufis Guest

    I can't install these updates :
    Security Update for Microsoft Office Excel 2007 (KB955470)
    Security Update for Microsoft Office OneNote 2007 (KB950130)
    Security Update for Microsoft Office 2007 (KB951550)
    Security Update for 2007 Microsoft Office System (KB955936)
    Security Update for the 2007 Microsoft Office System (KB951944)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
    Security Update for the 2007 Microsoft Office System (KB954326)
    Update for Microsoft Silverlight (KB957938)

    they all fail, no matter what. all updates related to Office 2007 gives me
    error code 0x646 and update for Microsoft Silverlight - 0x643
     
    Ufis, Nov 13, 2008
    #1
    1. Advertisements

  2. Ufis

    quartermiler Guest

    Contact microsoft, but don't expect them to call you back when they say they
    will. I am still waiting for them to call back....and all they did via email
    was offer the excuse about their "technical office" being "down". Uhhh what
    about the next six days? Call them if you can, and be prepared for someone
    you can hardly understand.
     
    quartermiler, Nov 13, 2008
    #2
    1. Advertisements

  3. Ufis

    Gis Bun Guest

    Go into the log files for one of them [located in c:\Windows] and scroll down
    to the bottom. There is an error code. Take that code and Google it.

    As they are also security updates, you can request free support. One or more
    of the regulars in this newsgroup generally has mentioned it in his posts....
     
    Gis Bun, Nov 13, 2008
    #3
  4. For the Office updates, see...

    How to troubleshoot failures updating your Office installation...
    http://support.microsoft.com/kb/304498

    As to the Silverlight update, try installing the latest version Silverlight
    2 via http://www.microsoft.com/silverlight/

    Otherwise...

    How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    Update Services installation issues:
    http://support.microsoft.com/kb/906602

    1. See the "Need more help? Tell us what problem you are having" section of
    http://support.microsoft.com/ph/6527

    2. You cannot install some updates or programs
    http://support.microsoft.com/kb/822798

    3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
    associated with the download/install.

    How to read the WindowsUpdate.log file
    http://support.microsoft.com/kb/902093

    3b. Compare errors to those listed here:
    http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
    and/or go to http://windowsupdate.microsoft.com > click on Help and Support
    link in left pane > Solve problems on your own.

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport
     
    PA Bear [MS MVP], Nov 13, 2008
    #4
  5. Ufis

    MENOTGUILTY Guest

    ME TOO! SAME PROBLEM ERROR CODES EXACTLY, WHAT THE ???
     
    MENOTGUILTY, Nov 19, 2008
    #5
  6. Ufis

    YasharF Guest

    ::Here is what I found and how I fixed the problem on a XP machin
    that showed a similar problem. These may work for you as well::
    ::- It seemed that the MS Installer was bad, so I tried to repair it b
    :
    ::--- Used the build in office diagnostic (any office application -
    Help -> Office Diagnostic. It did not find a problem.:
    ::--- Tried Add Remove Programs in the Control Panel for Repair. Th
    installer was not even able to launch.:
    ::--- Tried to do reinstall using the Office CD, but the setup woul
    not launch neither.:
    ::--- Opened the command prompt (CMD) and went to the office C
    location and tried to launch office repair by \"setup /repair <offic
    product id>\", and realized that I need the office product id from m
    installation. The id is stored under a folder in the CD that ends wit
    \".ww\" in a file named config.xml. For example, it could be somethin
    like: ProPlus, Enterprise, PrjPro, VisPro. After figuring this out
    tried the repair using \"setup /repair <id>\", which launched the repai
    stuff. It went through about half way and failed.:
    ::--- Used Windows Install Clean Up from MS ('Description of th
    Windows Installer CleanUp Utility
    (http://support.microsoft.com/kb/290301)) and removed all pieces of th
    Office installation references (there were more than 10 different ones
    about one or two per office application).:
    ::--- Tried to do reinstall using the Office CD, and it worked. Jus
    installed over the old office files with the options that I had done th
    original installation.:
    ::--- Went to the Windows Updates website and got Office 2007 SP1.:
    ::--- Went to the Windows Updates website and got all of the othe
    Office 2007 updates including kb951550.:

    ::Now it is all Fixed :):
     
    YasharF, Nov 23, 2008
    #6
  7. Ufis

    lalasharona Guest

     
    lalasharona, Dec 7, 2008
    #7
  8. Ufis

    Knud Just Guest

    Had the same fault 0x646 with updates of Office 7. Running XP SP3. Very odd everything. Previous updates OK, but suddenly EVERY update related to office 7 failed. Called and then e-mailed Microsoft, and got some suggestions that ALL failed to work. Ended up using the hard way: Deinstallation (neither the "add and remove programs/control panel" nor the original program CD worked!), only a fix-it from Microsoft did. Then reinstallation of everything using the original CD (that curiously worked now) and endless updates. Seems to me that the fault surved a purpose - if so, "show the flag", please, and spare us for many, many hours trying to solve this problem.
     
    Knud Just, Nov 30, 2011
    #8
  9. Ufis

    JD Guest

    A reply to a post that is over three years old. All snip. Bye.

    Original Reply Dated: November 13, 2008 >
     
    JD, Dec 1, 2011
    #9
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.