My dvd drive on my dell studio 17 is no longer seen by vista

Discussion in 'Windows Vista Hardware' started by Ghost 36, Oct 4, 2009.

  1. Ghost 36

    Ghost 36 Guest

    I have a Dell studio 17 laptop that no longer reconise the dvd drive, I was
    told that a solution existed on the Microsoft knowadge site and when I
    followed what it said I found that the registry entry for the dvd drive had
    been deleted.

    I have e-mailed microsoft tech support about half a dozen time asking how to
    correct this problem and I have heard nothing from them.

    Please does anybody know how I can renter the the missing section in to the
    registry.
     
    Ghost 36, Oct 4, 2009
    #1
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  2. Ghost 36

    Malke Guest

    It might be a hardware problem. Is the drive seen in the BIOS? Can you boot
    with a bootable CD/DVD? If yes, then the issue is with Windows. If no...

    Turn the machine off, unplug it if plugged in, and remove the battery. Now
    remove the DVD drive. Refer to your manual or Dell's tech support site if
    you don't know how to do this. Now put the drive back in, put in the
    battery, start Windows. Is the drive seen now? If not, contact Dell tech
    support.

    Malke
     
    Malke, Oct 4, 2009
    #2
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  3. Ghost 36

    Peter Foldes Guest

    Peter Foldes, Oct 4, 2009
    #3
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