My Entire Computer Accessed Remotely w/o Permission... HELP

Any help is greatly appreciated here!My laptop has been accessed by on
of two people I once trusted... Now my entire system & Event Viewer log
show my User Account & my Admin have been redirected. A similar use
name was created to replace mine along with the Registry to delete thes
changes.I have hundreds of records indicating the changes but no clu
where to go from here!The DOS window closes when i try "netstat" or an
other attempt to view system. I do have screen shots showing the remot
servers, etc I would like to not only clean up this mess but also t
reveal the coward! My ex-web designer or ex-bfriend... either way a mes
I must correctIf anyone wants to help a girl out feel free

 

Back up essential documents and settings, wipe the PC, reinstall Windows
from scratch, then restore your documents and settings. If the computer has
truly been compromised to the extent you believe it has been, this will be
the only way to be certain you have removed anything that anyone may have
put there.

 

Once you have formatted and reinstalled, use the Programs below to help
protect.

http://www.avast.com/eng/download-avast-home.html

Avast Anti-Virus is Vista compatible (32bit and 64bit Versions), FREE,
auto-updating, and a low resources user of your computer.
And, only have 1(one) Anti-Virus installed / running on your computer at any
one time..
Conflicts may occur if you have more than 1(one).

http://www.spybot.info/en/index.html

Spybot Search & Destroy 1.5.2 is a very good, FREE Anti-Spyware Program.
Download, install, update, and immunize your System with it.
Then SCAN with it.
Update once a fortnight.

http://www.javacoolsoftware.com/spywareblaster.html

SpywareBlaster 4.0 is a non-intrusive, FREE Anti-Spyware Program that runs
in the background.
Update it once a fortnight, and let it do its work in the background!

If you happen to find a problem that you can’t uninstall / delete, reboot
the computer, and go into Safe Mode.
To get into Safe mode, tap F8 right at Power On/ Startup, and use UP and
DOWN arrow keys to get to Safe Mode, then hit ENTER.
RESCAN your computer with Avast and Spybot S & D while in Safe Mode.

 

THANK You both for your advice.
The odd thing here.. or not so odd... is that I have all the
adaware,spybot,etc on my system. The way the user Ids were configured
appears to the system as a typical user...
I will do the reinstall and steps you recommended as well

Any thoughts on tracking down the jerk with all this data I have
compiled?
computerhell~

 

You would have to do as the others have suggested,
but on a new harddrive - saving the old one for
forensics.

Even so, it will probably be difficult and expensive to
track down anyone.

 

If you had a router/firewall in front of your PC they would not have
been able to get into your laptop without direct physical access to it -
having to install a remote control program or other.