name could not be resolved

Discussion in 'Windows Small Business Server' started by Stripes, Mar 8, 2006.

  1. Stripes

    Stripes Guest

    Created a new user using Server Managment. The user can login on a CPU on the
    LAN but when Outlook attempts to access the Exchange mailbox, "The name could
    not be resolved. The name could not be matched to a name in the address
    book." No other users have this problem.

    This occurs on XP SP2 and 2000 using either Outlook 2003 or 2000. Exchange
    caching is turned off in the Outlook settings. The mailbox appears using
    Exchange System Manager. The new user does not appear in the Global Address
    List and I checked that Hide from address lists in NOT checked for this user.
    Permissions for the account appear to match those of others.

    All available updates are installed on the server and CPUs. The new user can
    access his account using OWA but even then his name does not appear in the
    Global Address List. I performed a RUS rebuild. Checked RPC protocol registry
    settings. No entries show in server Event Logs.
    Stripes, Mar 8, 2006
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  2. Merv Porter [SBS-MVP], Mar 8, 2006
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  3. Stripes

    Stripes Guest

    I tried your suggestions but the problem remains. It clearly seems to be a
    server side issue. Any other suggestions?

    Stripes, Mar 9, 2006
  4. Stripes

    Stripes Guest


    As I take more time to think this over, it seems pretty clear that for
    whatever reason Exchange does not want to add this user to any Address List.
    Is there a way to manually assign this user as a member of the Globall
    Address List?


    Stripes, Mar 9, 2006
  5. Is Exchange 2003 SP1 installed...

    Users do not appear in the Global Address List, users cannot connect to
    their Exchange mailboxes, event ID 8331 is logged, and e-mail names cannot
    be resolved in Exchange Server 2003

    Merv Porter [SBS MVP]

    Merv Porter [SBS-MVP], Mar 9, 2006
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