Natural Ergonomic Keyboard 4000

Discussion in 'Windows Vista Hardware' started by Kajunite, Jan 2, 2008.

  1. Kajunite

    Kajunite Guest

    I have 32 bit Windows Vista and purchased the Natural Ergonomic Keyboard 4000
    and it had the Vista decal on the box. The salesperson said that it was for
    Vista. I plugged it in and it would not recognize the product. It simply
    would not work. I downloaded the software and installed the software on my
    machine.

    I have turned my E Machine off and plugged it both ways and turned it on and
    it still will not recognize the hardware and the keyboard simply will not
    work. I get the error message: "Compatibility issue, this product only
    works with Windows XP and 2000" when I try to install the software from the
    disk. The box has the Windows Vista decal on it.

    Help!
     
    Kajunite, Jan 2, 2008
    #1
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  2. Have you tried the drivers from the MS keyboard website yet?
     
    Mike Hall - MVP, Jan 2, 2008
    #2
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  3. Kajunite

    Kajunite Guest

    I downloaded the software from the site and installed it on my machine. It
    installed the driver correctly. But I have tried to install the keyboard and
    it still will not recognize the keyboard and it would not work. I have tried
    connecting by UCB and an adapter but neither works.
     
    Kajunite, Jan 2, 2008
    #3

  4. If you can, try the keyboard on another computer. Also, this keyboard will
    not work through a PS/2 adapter as far as I know..
     
    Mike Hall - MVP, Jan 2, 2008
    #4
  5. Kajunite

    Kajunite Guest

    I assume this keyboard is not usable on Vista even though it says so on the
    box. I don't know what to do about that. Thanks for your help, Mike. If
    you can think of something else I can try let me know.
     
    Kajunite, Jan 2, 2008
    #5

  6. I am beginning to wonder if your USB ports are at fault. Do you have any
    other USB device which does not work?
     
    Mike Hall - MVP, Jan 2, 2008
    #6
  7. Kajunite

    DevilsPGD Guest

    In message <> Kajunite
    That is definitely not a correct assumption, I've got two of those
    keyboards here, on Vista Business x64 and Vista Business x86 machines.

    Does the keyboard work in the system BIOS?

    Also, just to confirm, you are using a USB port, not a USB --> PS/2
    adapter, correct?
     
    DevilsPGD, Jan 2, 2008
    #7
  8. Kajunite

    Dwarf Guest

    Hi Kajunite,

    If you have a PS/2 keyboard, plug it in and start your PC. Enter the BIOS
    (refer to the motherboard manual) and check that USB legacy is enabled. Save
    changes and switch off your PC. Remove the PS/2 keyboard and attach your
    other keyboard. Restart your machine and attempt to re-enter your BIOS. This
    is just to check the basic functionality of your keyboard and also to make
    sure that your BIOS is set correctly. If you can enter your BIOS, then the
    keyboard is functioning. Restart your machine and allow to boot up into
    Windows. Open Notepad and type randomly - it doesn't matter what you type,
    you are merely checking the keyboard. Note that there is no need to install
    any extra software for a mouse or a keyboard - the in-built drivers are
    perfectly adequate. If, however, your device has extra features then drivers
    will need to be installed in order for you to make use of them. The latest
    drivers for your device can be found here - make sure that you select the
    correct device when prompted.
    Dwarf

    http://download.microsoft.com/download/9/0/1/901BBD58-043B-40C1-A2B2-7778A068A321/ITP32Eng.exe
     
    Dwarf, Jan 5, 2008
    #8
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