Need help: APPCRASH on IE, Vista Ultimate SP1

Discussion in 'Windows Vista General Discussion' started by wozai, Jun 2, 2008.

  1. wozai

    wozai Guest

    When I use the IE for Outlook web access for corporate emails, the IE
    crashes and restart after I click the "Reply" and open a new window.
    Here's the crash info:
    Internet Explorer


    2008/6/2 10:22


    Ó¦ÓóÌÐòÃû: iexplore.exe
    Ó¦ÓóÌÐò°æ±¾: 7.0.6001.18000
    Ó¦ÓóÌÐòʱ¼ä´Á: 47918f11
    ¹ÊÕÏÄ£¿éÃû³Æ: StackHash_fd00
    ¹ÊÕÏÄ£¿éʱ¼ä´Á: 00000000
    Òì³£´úÂë: c0000005
    Ò쳣ƫÒÆÁ¿: f84d8d51
    OS °æ±¾: 6.0.6001.
    ÇøÓòÉèÖÃ ID: 2052
    ÆäËûÐÅÏ¢ 1: fd00
    ÆäËûÐÅÏ¢ 2: ea6f5fe8924aaa756324d57f87834160
    ÆäËûÐÅÏ¢ 3: fd00
    ÆäËûÐÅÏ¢ 4: ea6f5fe8924aaa756324d57f87834160

    ´æ´¢¶Î ID: 676538102

    It's in Chinese.
    I need help
    wozai, Jun 2, 2008
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  2. wozai

    Rick Rogers Guest

    You're using a plugin or activex control that is incompatible with Vista.
    Contact your corporate IT department for assistance.
    Rick Rogers, Jun 2, 2008
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  3. wozai

    solon fox Guest

    I suspect an add-on to IE is misbehaving. In order to narrow it down,
    try this:

    Restart IE (in order to begin with as few add-on's as possible),
    navigate directly to your Outlook web access site.

    Tools, Internet Options, Programs, 'Manage add-ons' button. Where it
    says, "Show" select from the dropdown "Add-ons currently loaded in
    Internet Explorer". Make a note of all of these for later activation.
    Select them all except for those where Microsoft is the publisher
    (you'll need those for access to Outlook to work) and disable them
    all. Now, try using your Outlook Web access. If it works, then we know
    the trouble maker was one of these that we disabled.

    You can now experiment with enabling the add-ons one at a time to find
    the one that causes the trouble.

    If disabling those add-ons didn't help, then you could go to Tools,
    Internet Options, Advanced and click the "Reset..." button at the
    bottom of the page. You may want to consult your company tech support
    desk, because they may have specific recommendations about your
    browser settings that differ from the default settings that resetting
    would do.

    -solon fox
    solon fox, Jun 2, 2008
  4. wozai

    zachd [MSFT] Guest

    Is ActivIdentity installed to your system?

    This looks like some random third party DLL or add-on that's crashing. If
    you turn those off, does IE still crash?
    zachd [MSFT], Jun 24, 2008
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