Need Help (i'm at the end of my rope) WMP wont work Missing DRM

Discussion in 'Windows Media Player' started by Tom, Feb 20, 2010.

  1. Tom

    Tom Guest

    Hello, i konw i'm new here but i'm really at the end of my rope. i had to
    upgrade my motherboard and processer not long ago, and when i did i seemed to
    lost my drm folder in windows. i have tried everything i can find online,
    including

    upgrading windows vista to windows 7 (no good)
    show all hidden files to delete all files in drm folder. (no drm folder)
    went to that upgrade drm thing microsoft has and i cant because the button
    is greyd out or i get a error in internet explorer.
    running a reg cleaner for missing dll's.

    i'm losing it. i need major help. please somebody help me.
    heres the error i'm getting

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 12.0.7600.16415
    Application Timestamp: 4a98ae4b
    Fault Module Name: Indiv01.key
    Fault Module Version: 11.0.6000.6324
    Fault Module Timestamp: 47e358d9
    Exception Code: c0000005
    Exception Offset: 00100b33
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    i could really use step by step instructions.
    thank you very much for all the help. i miss updating my mp3 players.
     
    Tom, Feb 20, 2010
    #1
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  2. Tom

    Tim De Baets Guest

    Tim De Baets, Feb 21, 2010
    #2
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  3. Tom

    Tom Guest

    thanks but I had tried that before, my problem is either i'm doing it wrong
    or it doesnt help.
    there is NO drm folder to be found and if i run
    HKEY_LOCAL_MACHINE\Software\Microsoft\DRM\DataPath
    it says
    "windows cannot find 'HKEY_LOCAL_MACHINE\Software\Microsoft\DRM\DataPath'.
    Make sure you tyep the name correctly, and then try again"
    so i'm sorry but i'm still dead in the water.
    any other ideas?
     
    Tom, Feb 22, 2010
    #3
  4. Tom

    Tim De Baets Guest

    That's a registry path, and you can't just type it in the Run box, you
    need to use Regedit to access it: click Start, type "regedit" in the
    search field, press Enter, and navigate to
    HKEY_LOCAL_MACHINE\Software\Microsoft\DRM\DataPath.

    Regards
     
    Tim De Baets, Feb 22, 2010
    #4
  5. Tom

    Tom Guest

    Alright, i tried that and followed the path of
    c: program data\ microsoft\windows\DRM
    isnt there and i have all hidden files able to be seen.
    now i'm stuck.
     
    Tom, Feb 23, 2010
    #5
  6. Tom

    Tom Guest

    also,
    i did have a drm folder in the microsoft folder so i tried to drag it to the
    windows folder. when i did it said there was one there already. for some odd
    reason its not showing in the windows folder.
     
    Tom, Feb 23, 2010
    #6
  7. Tom

    Tom Guest

    i got another idea,
    what if i did a complete clean install of windows 7 (not upgrade from vista
    install) would that fix my problem?
     
    Tom, Feb 23, 2010
    #7
  8. Tom

    Tom Guest

    problem fixed

     
    Tom, Feb 24, 2010
    #8
  9. Tom

    Tim De Baets Guest

    How exactly did you fix it? There might be other users who have same
    problem, and they will be interested to know.

    Regards
     
    Tim De Baets, Feb 24, 2010
    #9
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