Need help please with install MS Streets & Trips 2008 on new Toshiba laptop (Vista Basic); Errors 13

Discussion in 'Windows Vista General Discussion' started by Barbara, Sep 5, 2007.

  1. Barbara

    Barbara Guest

    Hello, all.

    I just bought a new laptop running on Vista. This is my first experience
    with Vista. I created only one username and it was an Administrator-level
    user. I also bought MS S&T 2008 (the basic version, w/o GPS) earlier this
    week. This was my first experience with a DVD-based S&T. My previous S&T
    experiences were limited to CD-based edition, i.e. 2006 and before.

    I have had no luck installing S&T 2008, and some helpful posters on the
    Microsoft S&T forum suggested that I post here for help.

    Whenever I try to run setup_ST.exe, as an administrator, and after turning
    off my firewalls and anti-virus programs, the setup program would begin to
    run, and I would see something about text-to-speech having to be installed
    first. Then, after one or two windows appearing and disappearing quickly, I
    would get the same error message that one of the prerequisite components
    failed to install and that setup would now exit.

    When I went to the Windows event log, I would find an error message like
    this:

    Product: TTS Wrapper -- Error 1303. The installer has insufficient
    privileges to access this directory: C:\Program Files\Common
    Files\SpeechEngines\Microsoft\TTS20\1033. The installation cannot continue.
    Log on as administrator or contact your system administrator.

    and

    + System

    - Provider

    [ Name] MsiInstaller

    - EventID 11303

    [ Qualifiers] 0

    Level 2

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2007-09-05T01:10:59.000Z

    EventRecordID 2

    Channel Application

    Computer DoubleChicken

    - Security

    [ UserID] S-1-5-21-3902239006-87774349-106280843-1000


    - EventData

    Product: TTS Wrapper -- Error 1303. The installer has insufficient
    privileges to access this directory: C:\Program Files\Common
    Files\SpeechEngines\Microsoft\TTS20\1033. The installation cannot continue.
    Log on as administrator or contact your system administrator.
    (NULL)
    (NULL)
    (NULL)
    (NULL)


    7B39374430433041312D374536342D344230352D413245452D3631443243453233463135347D


    --------------------------------------------------------------------------------

    Binary data:


    In Words

    0000: 4437397B 41304330 45372D31 342D3436
    0008: 2D353042 45453241 4431362D 32454332
    0010: 35314633 7D34


    In Bytes

    0000: 7B 39 37 44 30 43 30 41 {97D0C0A
    0008: 31 2D 37 45 36 34 2D 34 1-7E64-4
    0010: 42 30 35 2D 41 32 45 45 B05-A2EE
    0018: 2D 36 31 44 32 43 45 32 -61D2CE2
    0020: 33 46 31 35 34 7D 3F154}


    I kept trying to research Error 1303 and Vista online, and found something
    from a Quickbooks page. Since that page outlined steps to change the
    security/permissions for the Speech Engine under Program/common files, I
    tried to follow those step to give full control to everyone, including
    administrators, before running setup_ST.exe again. I still got the same
    error message on screen -- that setup had to exit because one of the
    prerequisite components had failed to install. However, there was now a
    different error in the Windows event log -- Error 1304 instead or 1303:

    - System

    - Provider

    [ Name] MsiInstaller

    - EventID 11304

    [ Qualifiers] 0

    Level 2

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2007-09-05T02:36:25.000Z

    EventRecordID 38

    Channel Application

    Computer DoubleChicken

    - Security

    [ UserID] S-1-5-21-3902239006-87774349-106280843-1000


    - EventData

    Product: TTS Wrapper -- Error 1304. Error writing to file: C:\Program
    Files\Common Files\SpeechEngines\Microsoft\TTS20\1033\enu-dsk\M1033DSK.WIH.
    Verify that you have access to that directory.
    (NULL)
    (NULL)
    (NULL)
    (NULL)


    7B39374430433041312D374536342D344230352D413245452D3631443243453233463135347D


    --------------------------------------------------------------------------------

    Binary data:


    In Words

    0000: 4437397B 41304330 45372D31 342D3436
    0008: 2D353042 45453241 4431362D 32454332
    0010: 35314633 7D34


    In Bytes

    0000: 7B 39 37 44 30 43 30 41 {97D0C0A
    0008: 31 2D 37 45 36 34 2D 34 1-7E64-4
    0010: 42 30 35 2D 41 32 45 45 B05-A2EE
    0018: 2D 36 31 44 32 43 45 32 -61D2CE2
    0020: 33 46 31 35 34 7D 3F154}


    Is there anyone on this forum who can help me, please? I need to drive from
    the San Francisco Bay Area to Orange County, and maybe even San Diego, this
    coming Sunday or Monday. I have many stops along the way, and I have a poor
    sense of directions. I bought the laptop and S&T 2008 because my old laptop
    (Windows XP Home Edition) had screen problems and I couldn't find my S&T
    2006 CDs. I am now desperate enough that I just paid for another S&T 2006
    on eBay tonight; but I would dearly love to be able to use S&T 2008 for this
    trip instead of the old S&T.

    Thanks in advance.




    Barbara
     
    Barbara, Sep 5, 2007
    #1
    1. Advertisements

  2. Barbara

    Chad Harris Guest

    Hi Barbara--

    I can't find anything directly on point to S&T, although there are a number
    of MSKBs that invoke that error and I'll link a couple.

    http://support.microsoft.com/kb/228658

    http://support.microsoft.com/kb/924876

    Here's what I'd do though. I'd try fixing the MSI with Method One of this
    MSKB:

    http://support.microsoft.com/kb/315346

    Then download and run the Windows Installer Cleanup Utility at the bottom of
    this link here, and then try your install:

    http://support.microsoft.com/kb/290301

    Good luck,

    CH


     
    Chad Harris, Sep 5, 2007
    #2
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.