Need help please with install MS Streets & Trips 2008 on new Toshiba laptop (Vista Basic); Errors 13

Hello, all.

I just bought a new laptop running on Vista. This is my first experience
with Vista. I created only one username and it was an Administrator-level
user. I also bought MS S&T 2008 (the basic version, w/o GPS) earlier this
week. This was my first experience with a DVD-based S&T. My previous S&T
experiences were limited to CD-based edition, i.e. 2006 and before.

I have had no luck installing S&T 2008, and some helpful posters on the
Microsoft S&T forum suggested that I post here for help.

Whenever I try to run setup_ST.exe, as an administrator, and after turning
off my firewalls and anti-virus programs, the setup program would begin to
run, and I would see something about text-to-speech having to be installed
first. Then, after one or two windows appearing and disappearing quickly, I
would get the same error message that one of the prerequisite components
failed to install and that setup would now exit.

When I went to the Windows event log, I would find an error message like
this:

Product: TTS Wrapper -- Error 1303. The installer has insufficient
privileges to access this directory: C:\Program Files\Common
Files\SpeechEngines\Microsoft\TTS20\1033. The installation cannot continue.
Log on as administrator or contact your system administrator.

and

+ System

- Provider

[ Name] MsiInstaller

- EventID 11303

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-09-05T01:10:59.000Z

EventRecordID 2

Channel Application

Computer DoubleChicken

- Security

[ UserID] S-1-5-21-3902239006-87774349-106280843-1000


- EventData

Product: TTS Wrapper -- Error 1303. The installer has insufficient
privileges to access this directory: C:\Program Files\Common
Files\SpeechEngines\Microsoft\TTS20\1033. The installation cannot continue.
Log on as administrator or contact your system administrator.
(NULL)
(NULL)
(NULL)
(NULL)


7B39374430433041312D374536342D344230352D413245452D3631443243453233463135347D


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 4437397B 41304330 45372D31 342D3436
0008: 2D353042 45453241 4431362D 32454332
0010: 35314633 7D34


In Bytes

0000: 7B 39 37 44 30 43 30 41 {97D0C0A
0008: 31 2D 37 45 36 34 2D 34 1-7E64-4
0010: 42 30 35 2D 41 32 45 45 B05-A2EE
0018: 2D 36 31 44 32 43 45 32 -61D2CE2
0020: 33 46 31 35 34 7D 3F154}


I kept trying to research Error 1303 and Vista online, and found something
from a Quickbooks page. Since that page outlined steps to change the
security/permissions for the Speech Engine under Program/common files, I
tried to follow those step to give full control to everyone, including
administrators, before running setup_ST.exe again. I still got the same
error message on screen -- that setup had to exit because one of the
prerequisite components had failed to install. However, there was now a
different error in the Windows event log -- Error 1304 instead or 1303:

- System

- Provider

[ Name] MsiInstaller

- EventID 11304

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-09-05T02:36:25.000Z

EventRecordID 38

Channel Application

Computer DoubleChicken

- Security

[ UserID] S-1-5-21-3902239006-87774349-106280843-1000


- EventData

Product: TTS Wrapper -- Error 1304. Error writing to file: C:\Program
Files\Common Files\SpeechEngines\Microsoft\TTS20\1033\enu-dsk\M1033DSK.WIH.
Verify that you have access to that directory.
(NULL)
(NULL)
(NULL)
(NULL)


7B39374430433041312D374536342D344230352D413245452D3631443243453233463135347D


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 4437397B 41304330 45372D31 342D3436
0008: 2D353042 45453241 4431362D 32454332
0010: 35314633 7D34


In Bytes

0000: 7B 39 37 44 30 43 30 41 {97D0C0A
0008: 31 2D 37 45 36 34 2D 34 1-7E64-4
0010: 42 30 35 2D 41 32 45 45 B05-A2EE
0018: 2D 36 31 44 32 43 45 32 -61D2CE2
0020: 33 46 31 35 34 7D 3F154}


Is there anyone on this forum who can help me, please? I need to drive from
the San Francisco Bay Area to Orange County, and maybe even San Diego, this
coming Sunday or Monday. I have many stops along the way, and I have a poor
sense of directions. I bought the laptop and S&T 2008 because my old laptop
(Windows XP Home Edition) had screen problems and I couldn't find my S&T
2006 CDs. I am now desperate enough that I just paid for another S&T 2006
on eBay tonight; but I would dearly love to be able to use S&T 2008 for this
trip instead of the old S&T.

Thanks in advance.




Barbara

 

Hi Barbara--

I can't find anything directly on point to S&T, although there are a number
of MSKBs that invoke that error and I'll link a couple.

http://support.microsoft.com/kb/228658

http://support.microsoft.com/kb/924876

Here's what I'd do though. I'd try fixing the MSI with Method One of this
MSKB:

http://support.microsoft.com/kb/315346

Then download and run the Windows Installer Cleanup Utility at the bottom of
this link here, and then try your install:

http://support.microsoft.com/kb/290301

Good luck,

CH