Need help with installing MS Streets & Trips 2008 on Toshiba laptop (Vista); Errors 1303 & 1304

Discussion in 'Windows Vista Security' started by Barbara, Sep 5, 2007.

  1. Barbara

    Barbara Guest

    Hello, all.

    I just bought a new laptop running on Vista. This is my first experience
    with Vista. I created only one username and it was an Administrator-level
    user. I also bought MS S&T 2008 (the basic version, w/o GPS) earlier this
    week. This was my first experience with a DVD-based S&T. My previous S&T
    experiences were limited to CD-based edition, i.e. 2006 and before.

    I have had no luck installing S&T 2008, and some helpful posters on the
    Microsoft S&T forum suggested that I post here and on the general Vista
    forum for help.

    Whenever I try to run setup_ST.exe, as an administrator, and after turning
    off my firewalls and anti-virus programs, the setup program would begin to
    run, and I would see something about text-to-speech having to be installed
    first. Then, after one or two windows appearing and disappearing quickly, I
    would get the same error message that one of the prerequisite components
    failed to install and that setup would now exit.

    When I went to the Windows event log, I would find an error message like
    this:

    Product: TTS Wrapper -- Error 1303. The installer has insufficient
    privileges to access this directory: C:\Program Files\Common
    Files\SpeechEngines\Microsoft\TTS20\1033. The installation cannot continue.
    Log on as administrator or contact your system administrator.

    and

    + System

    - Provider

    [ Name] MsiInstaller

    - EventID 11303

    [ Qualifiers] 0

    Level 2

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2007-09-05T01:10:59.000Z

    EventRecordID 2

    Channel Application

    Computer DoubleChicken

    - Security

    [ UserID] S-1-5-21-3902239006-87774349-106280843-1000


    - EventData

    Product: TTS Wrapper -- Error 1303. The installer has insufficient
    privileges to access this directory: C:\Program Files\Common
    Files\SpeechEngines\Microsoft\TTS20\1033. The installation cannot continue.
    Log on as administrator or contact your system administrator.
    (NULL)
    (NULL)
    (NULL)
    (NULL)


    7B39374430433041312D374536342D344230352D413245452D3631443243453233463135347D


    --------------------------------------------------------------------------------

    Binary data:


    In Words

    0000: 4437397B 41304330 45372D31 342D3436
    0008: 2D353042 45453241 4431362D 32454332
    0010: 35314633 7D34


    In Bytes

    0000: 7B 39 37 44 30 43 30 41 {97D0C0A
    0008: 31 2D 37 45 36 34 2D 34 1-7E64-4
    0010: 42 30 35 2D 41 32 45 45 B05-A2EE
    0018: 2D 36 31 44 32 43 45 32 -61D2CE2
    0020: 33 46 31 35 34 7D 3F154}


    I kept trying to research Error 1303 and Vista online, and found something
    from a Quickbooks page. Since that page outlined steps to change the
    security/permissions under Program/common files, I tried to follow those
    step to give full control to everyone, including administrators, before
    running setup_ST.exe again. I still got the same error message on screen --
    that setup had to exit because one of the prerequisite components had failed
    to install. However, there was now a different error in the Windows event
    log -- Error 1304 instead or 1303:

    - System

    - Provider

    [ Name] MsiInstaller

    - EventID 11304

    [ Qualifiers] 0

    Level 2

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2007-09-05T02:36:25.000Z

    EventRecordID 38

    Channel Application

    Computer DoubleChicken

    - Security

    [ UserID] S-1-5-21-3902239006-87774349-106280843-1000


    - EventData

    Product: TTS Wrapper -- Error 1304. Error writing to file: C:\Program
    Files\Common Files\SpeechEngines\Microsoft\TTS20\1033\enu-dsk\M1033DSK.WIH.
    Verify that you have access to that directory.
    (NULL)
    (NULL)
    (NULL)
    (NULL)


    7B39374430433041312D374536342D344230352D413245452D3631443243453233463135347D


    --------------------------------------------------------------------------------

    Binary data:


    In Words

    0000: 4437397B 41304330 45372D31 342D3436
    0008: 2D353042 45453241 4431362D 32454332
    0010: 35314633 7D34


    In Bytes

    0000: 7B 39 37 44 30 43 30 41 {97D0C0A
    0008: 31 2D 37 45 36 34 2D 34 1-7E64-4
    0010: 42 30 35 2D 41 32 45 45 B05-A2EE
    0018: 2D 36 31 44 32 43 45 32 -61D2CE2
    0020: 33 46 31 35 34 7D 3F154}


    What can I do? Help, please?

    Thanks in advance.




    Barbara
     
    Barbara, Sep 5, 2007
    #1
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  2. Barbara

    Jesper Guest

    First, you don't need to turn off the firewall to install this, and you
    shouldn't need to turn off the anti-virus either. For the record, which
    firewall/anti-virus are you using?

    The problem is certainly privilege related. It appears to be caused by the
    Streets and Trips installer launching the Text2Speech installer without
    sufficient privileges. How exactly do you launch the Streets and Trips
    installer? Do you right-click it and select "Run as administrator?" If so
    then it is not launching the Text2Speech installer properly, which would be a
    bug.

    There are two options for working around the problem. The first is to
    temporarily disable User Account Control. The second is to manually install
    Text2Speech first before you launch the Streets and Trips installer.

    To use the first option, do the following:
    1. Open the Control Panel
    2. Open User Accounts
    3. Click "Turn User Account Control on or off"
    4. Accept the elevation prompt
    5. Uncheck the "Use User Account Control (UAC) to help protect your
    computer" check box and click OK
    6. Log off and back on
    7. Install Streets and Trips
    8. Repeat steps 1-5 but check the box to turn on UAC again.

    The other option is to install the Text2Speech engine manually before
    launching the Streets and Trips installer. I apologize that I don't know
    where that installer is, but it should be on the DVD somewhere. Find it and
    then right-click it and select "Run as an administrator." Once it is
    installed the Streets and Trips installer *should* find it and not try to
    install it.
    ---
    Your question may already be answered in Windows Vista Security:
    http://www.amazon.com/gp/product/0470101555?ie=UTF8&tag=protectyourwi-20


     
    Jesper, Sep 5, 2007
    #2
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  3. Barbara

    Barbara Guest

    Thanks for responding. I usually turn off anti-virus software before
    installing programs from publishers I trust if I encounter installation
    problems. In this case, I turned off McAfee AV, McAfee firewall, and
    Windows firewall.
    I right-clicked on the setup_ST.exe program and ran the program as
    Administrator.
    I tried the first option already. It didn't work. The second option
    doesn't make sense to me because TTS is already part of Windows Vista. The
    point is moot because I can't find a separate setup program on the DVD to
    install TTS.
     
    Barbara, Sep 6, 2007
    #3
  4. Barbara

    Jesper Guest

    Thanks for responding. I usually turn off anti-virus software before
    You shouldn't have two firewalls turned on at the same time. I don't think
    it would impact this problem, but it could.
    It didn't work when you disabled UAC? That is very strange and would
    indicate that something is broken with the installer. I haven't tried
    installing 2008 yet, but I guess I'll have to. Meanwhile, I'd suggest you
    call the installation support for the product and have them walk you through
    the installation. The phone number is (866) 834-8317. There are more support
    options at
    https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11278&gprid=502712.
    The problem you are having makes me think there is something specific to the
    installation of the OS you have because I find it difficult to believe they
    would release the product with an installer that just doesn't work.
    This is Microsoft we're talking about. Just because something is built into
    the operating system doesn't mean some other product group hasn't decided
    they could build something better. :)

    All joking aside, S&T needs to support Text2Speech on several platforms.
    Since they have to build that functionality for XP it's not inconceivable
    that they decided to use the same functionality on Vista instead of having to
    treat the two platforms differently.

    I'll have to order up a copy of 2008 to see for myself now.
     
    Jesper, Sep 7, 2007
    #4
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