Need to do a Factory Restore but lost all passwords so blocked

Discussion in 'Windows Vista Administration' started by Miss Grunge, Jun 21, 2008.

  1. Miss Grunge

    Miss Grunge Guest

    I need to do a Factory Restore of my laptop. I can't get to the Repair Your
    computer option because I can't even login. The username that comes up is
    not the one I use. There are 3 choices of usernames, Guest, Administrator,
    and the 'name'. I tried my password, which I was sure was right (but clearly
    isn't) into all three accounts and it is wrong. I used the 'help' advice to
    change one of the accounts passwords, and now I'm getting 'acount disabled'
    when I try to get in to do the factory reboot. I can't get in!

    I am the only person who uses my computer. I don't need more than one
    account. Plse, can someone hlp me break into the thing so that I can do the
    Factory Restore, and then just have a nice, simple, ONE account??
    Thanks.
    Vista Basic. Dell laptop.
     
    Miss Grunge, Jun 21, 2008
    #1
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  2. Miss Grunge

    Mick Murphy Guest

    Mick Murphy, Jun 22, 2008
    #2
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  3. Miss Grunge

    Mick Murphy Guest

    You can do a factory Recovery(but losing all your data and programs that you
    have installed, without logging in and taking it back to how you bought it).
    Right at Startup on the Bios screen, there will be a F key to press to start
    Factory recovery.
    If you can not see which Key, check with computer manufacturer website, or
    by phone.
     
    Mick Murphy, Jun 22, 2008
    #3
  4. Miss Grunge

    Miss Grunge Guest

    Got it with the restart dropdown. I thought 'restart' meant the same as it
    does in earlier editions of windows, ie, turn off, then on again. Seems not.

    All's well, etc.
     
    Miss Grunge, Jun 23, 2008
    #4
  5. Miss Grunge

    Nytwhatevr Guest

     
    Nytwhatevr, Aug 3, 2008
    #5
  6. Miss Grunge

    Nytwhatevr Guest

    I have the same problem but I don't understand your reply. I have no clue
    where the "Bios screen" is. I am selling this computer and have to wipe out
    everything I put on it. I am also asked for an administrator password, which
    I have no clue. I don't know what you mean by Startup on the Bios screen--and
    F key. I'm really not as computer illiterate and this post seems. But, I
    really need help ASAP.
     
    Nytwhatevr, Aug 3, 2008
    #6
  7. Miss Grunge

    oscar Guest

    Basic input/output system (BIOS) is a program built into personal computers
    that starts the operating system when you turn on your computer. It is also
    referred to as system firmware. BIOS is part of the hardware of your
    computer and is separate from Windows Vista

    Procedures vary depending on the BIOS manufacturer. Usually, you must press
    a key (such as F2, F12, DEL, ESC) or a key combination immediately after you
    turn on your computer but before Windows starts. For more information, check
    the information that came with your computer or go to the computer
    manufacturer's website.

    Warning
    a.. Be careful when changing BIOS settings. The BIOS interface is designed
    for advanced users, and it's possible to change a setting that could prevent
    your computer from starting correctly.

    If you are unfamiliar with BIOS, it would be best to contact your computer
    manufacturer for assistance.
     
    oscar, Aug 4, 2008
    #7
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