Netflix in Media Center not conecting

Discussion in 'Windows Media Center' started by Kevin Marsh, Jan 3, 2010.

  1. Kevin Marsh

    Kevin Marsh Guest

    I have watched video from my Netflix account with MC in the past, but now I
    get a blue box stating, " INTERNET CONNECTION There was a problem
    retrieving data. Verify your internet connection is working and try again."
    The connection is fine. I get almost 3 m/s download speed. This is with
    Vista Home Premium. It did not come with the Netflix, but it was added with
    updates sometime last year.

    I have a valid account and can watch through a browser window. I am using
    Embarq ( F Secure ) security package with a firewall and application
    control. Inbound and outbound connections are allowed on everything that
    looks like it might be involved with MC or Media Player. I suspected the
    firewall because last night I suddenly lost outbound POP access to my Gmail
    account from Windows Mail. I could receive but not send through Gmail. After
    manually opening port 465 ( preferred by Gmail smtp server ) it works again.
    I am assuming an F Secure automatic update may have closed the port, because
    it worked fine earlier in the day. Could I have lost a port needed by
    Netflix in MC?

    I tried uninstalling the Netflix in WMC through the Programs in Control
    Panel. Then I opened MC and clicked the Netflix button and was prompted to
    download and reinstall the Netflix software as well as Silverlight. I still
    get the same error.

    Can you tell me what ports are needed by Netflix in WMC? Or, am I barking up
    the wrong tree here?

    Thanks for any ideas,
    Kevin
     
    Kevin Marsh, Jan 3, 2010
    #1
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  2. Kevin Marsh

    S.Sengupta Guest

    See if the following KB article helps:-

    http://support.microsoft.com/kb/972496

    Netflix uses port 80 and 443.

    regards,

    S.Sengupta[MS-MVP]


    __________ Information from ESET Smart Security, version of virus signature database 4737 (20100102) __________

    The message was checked by ESET Smart Security.

    http://www.eset.com
     
    S.Sengupta, Jan 4, 2010
    #2
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  3. Kevin Marsh

    Kevin Marsh Guest

    I tried opening the ports to no effect so it probably is not a firewall
    issue. Nothing in the article referenced seems to apply. I did find this
    http://social.answers.microsoft.com...s/thread/0c154c0a-1fcb-4353-8c5e-b394e885256d

    Several others reported the same problem. For several it "fixed" itself.
    Perhaps related to updates? The only updates installed since the last
    successful viewing have been Windows Defender definition updates.

    Thanks,
    Kevin

     
    Kevin Marsh, Jan 4, 2010
    #3
  4. Kevin Marsh

    Kevin Marsh Guest

  5. Kevin Marsh

    S.Sengupta Guest

    If you suspect the updates then you could try a System Restore. Select any
    restore point when everything was fine.

    regards,
    S.Sengupta[MS-MVP]




    __________ Information from ESET Smart Security, version of virus signature database 4738 (20100102) __________

    The message was checked by ESET Smart Security.

    http://www.eset.com
     
    S.Sengupta, Jan 4, 2010
    #5
  6. Kevin Marsh

    Kevin Marsh Guest

    I restored to 12-18 as I remember watching Netflix on 12-19. Still doesn't
    work. Interestingly, after being told restore was successful, the more
    recent Defender updates are still in the update history.

     
    Kevin Marsh, Jan 4, 2010
    #6
  7. Kevin Marsh

    Curious Guest

    Restore points only save some prior system content not all.
    I suggest that you try uninstalling the Defender updates and/or checking you
    defender settings.

     
    Curious, Jan 4, 2010
    #7
  8. Kevin Marsh

    S.Sengupta Guest

    Uninstall Windows Defender and recheck the problem.

    regards,
    S.Sengupta[MS-MVP]


    __________ Information from ESET Smart Security, version of virus signature database 4741 (20100104) __________

    The message was checked by ESET Smart Security.

    http://www.eset.com
     
    S.Sengupta, Jan 4, 2010
    #8
  9. Kevin Marsh

    Kevin Marsh Guest

    How do I uninstall Defender? It does not appear in Programs on the control
    panel nor do I find it in the Windows features. It came as part of the OS
    package on the computer.

     
    Kevin Marsh, Jan 4, 2010
    #9
  10. Kevin Marsh

    S.Sengupta Guest

    True, I was thinking of XP.

    Anyway you can easily disable it.

    http://www.winvistaclub.com/t181.html

    To roll back the signature definitions:-

    http://maximumpcguides.com/windows-vista/roll-back-the-signature-definitions-in-windows-defender/

    regards,
    S.Sengupta[MS-MVP]


    __________ Information from ESET Smart Security, version of virus signature database 4743 (20100104) __________

    The message was checked by ESET Smart Security.

    http://www.eset.com
     
    S.Sengupta, Jan 5, 2010
    #10
  11. Kevin Marsh

    Kevin Marsh Guest

    This site has a running discussion of my problem
    http://social.answers.microsoft.com...s/thread/729583bd-aa22-4a06-bad8-3be73bb0f624

    Like these people, my problem disappeared as mysteriously as it came.
    Nothing I did made a bit of difference, but it works again. Thank you for
    the suggestions.


     
    Kevin Marsh, Jan 6, 2010
    #11
  12. Kevin Marsh

    Radio ActiV Guest

    Would help if a solution was found. I have this problem and I have a feeling it won't go away. Been having problems with the netflix extender on WMC for about 2 weeks now and still cannot watch it on WMC.

    Called netflix about the issue they say it's Microsoft's issue and i cannot find anything that solves this problem on their forums. my pc is out of "free service" as far as calling microsoft up about the issue.

    I am running vista ultimate (netflix was included in my vista WMC package) I have a 18 mb net connection and i am connected to the internet

    I have uninstalled the netflix adapter and silver light.

    I have deleted the entire netflix registry entry out of my registry.

    I have restored my pc to a date that it was working.

    I have disabled my pc from the active device list on the netflix page and then reactivated it.

    I have have gone through WMC and set up the internet connection.

    None of this has worked I have covered alot of ground and within what i have said one of these solutions may work for someone else but for me they did not. If someone else has a solution or another idea on how to fix this please respond and let me know thank you.
     
    Radio ActiV, Mar 10, 2011
    #12
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