new contact not shown in global address list on clients

Discussion in 'Windows Small Business Server' started by Andrew Heywood, Mar 22, 2005.

  1. I have created a new contact in active directory and assigned it an smtp
    email address. However this isnt shown in the global address list in outlook
    on any of the clients.

    What is strange is that if I go into the exchange system manager and go to
    the global address list there and preview its contents the new contact is
    shown there.

    The server is sbs2000. There were initially some errors in the dns and
    directory services event logs which I have now resolved from the microsoft
    knowledge based articles. The server is now not showing any errors in the
    event log. I have since restarted the server and even deleted and recreated
    the contact but I still cannot get it to show in the global address list on
    the client.

    Any assistance would be grately appreciated.

    Andy Heywood MCP
    Andrew Heywood, Mar 22, 2005
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  2. Hi Andrew,

    Thank you for posting here.

    I noticed that Cameron is now working with you on this issue in the
    DirectAccess newsgroup for Microsoft Partners. Please go ahead to working
    with Cameron there. (Issue Title: new contact not shown in global address
    list on clients)

    I'd like to provide the following info for your reference as well:

    First of all, please check ESM to make sure that the OAB (Offline Address
    Book) has been properly synchronized.

    1. Go to Folders/Offline Folders.
    2. Right click Offline Folders and click View System Folders.
    3. Go to Folders/Offline Folders/OFFLINE ADDRESS BOOK.
    4. Expand /o=<domainname>/cn=addresslists/cn=oabs/cn=Default Offline
    Address List and click OAB version 2 (OAB version 3a).
    5. Make sure that the latest update has been done. (Usually, the daily OAB
    update occurs on every 5:00 a.m.)

    Test 1. OWA

    Please visit https://ServerFQDN/Exchange from your internal client
    computer. Then, key in your username and password. Open GAL and search for
    the contact.

    Test 2. Outlook

    Launch Outlook 2003, click tools menu and point to Send/Receive. Then,
    click Download Address Book. Remain default settings and click OK to start
    the download.

    If the problem persists, please go ahead to discuss it with Cameron and he
    will working with you until we solve the problem.

    Thank you for your understanding.

    If there's anything I can do for you, please also feel free to post back.

    Bill Peng
    MCSE 2000, MCDBA
    Microsoft CSS Online Newsgroup Support

    Get Secure! -
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    This posting is provided "AS IS" with no warranties, and confers no rights.

    Bill Peng [MSFT], Mar 23, 2005
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