New to Vista...computer freezes...help!

Discussion in 'Windows Vista General Discussion' started by Cinda, May 6, 2007.

  1. Cinda

    Cinda Guest

    We just installed Vista Home Premium on our new Dell (at xmas) computer. It
    is the program Dell sent us. We never had problems with the computer
    freezing with XP, but now we are with Vista. Sometimes it is every 5 minutes
    or so. It only freezes for about 30 seconds and then we can continue
    working. Any ideas?? Thanks for your help! Cinda
     
    Cinda, May 6, 2007
    #1
    1. Advertisements

  2. Cinda

    Lang Murphy Guest

    Cinda,

    You have to supply more information to get help here. How much RAM is
    installed? I'm running Vista on a PC with 512MB RAM and if I open too many
    programs, Vista will "freeze" for a bit while it's getting things
    straightened out. If I only have two or three apps open, things move along
    without freezing.

    If you have more RAM than 512MB, then, probably, that's not the issue.

    Lang
     
    Lang Murphy, May 6, 2007
    #2
    1. Advertisements

  3. Cinda

    Cinda Guest

    Thanks for your reply, Lang. We have 2GB ram. What else might people need
    to know in order to help? I can answer the questions, but otherwise am
    pretty ignorant on the parts of a computer....internally that is. Thanks!
    Cinda
     
    Cinda, May 6, 2007
    #3
  4. Cinda

    Frank Bright Guest

    Hi,
    I'm on Vista Home Premium 32-bit as well. I just did an upgrade too on an HP
    and I had some freezes as well until I got my drivers updated.
    First things first,...use the Start menu and look for the program 'Windows
    Update' - go there and click 'Check for Updates'.
    It may take a few minutes for the available Updates to appear. Download them
    and install them.
    You'll probably need to restart your computer after doing so.

    Next, I suggest you visit Dell's website - look for a link called
    'Drivers/Downloads' or 'Support/Downloads'....
    Or...Visit 'Support' - Either way, you'll probably need to look up your
    computer model on the Dell site and
    look for updated Vista Drivers that are available for your computer model.

    Make sure you've traced it correctly and that what you are looking at listed
    is actually for your specific computer model.
    For instance, my HP model number is 'M7580n' and when I visited the HP site
    looking for drivers,
    I typed that into a search box that HP had to help locate correct drivers.

    You may have several drivers you need to download and install. Just take
    them one at a time.
    Good Luck, I hope this helped,
    Frank
     
    Frank Bright, May 6, 2007
    #4
  5. Cinda

    Mr. Arnold Guest

    When you do an install of the O/S or an upgrade like you have done, you have
    to go back to the manufacture's website and download and install any drives
    for the O/S and the model of the PC.

    You might be able to sweet talk a Dell tech support person to help you. But
    when you change O/S(s) like that, you have broken the software warrantee on
    the machine, and you won't get support. But you should be able to find the
    drivers based on the O/S and model of the computer.
     
    Mr. Arnold, May 6, 2007
    #5
  6. Cinda

    RGuillaume Guest

    Some Dell desktop PCs have the symptoms you see with Vista. Check your event
    viewer for IASTOR related timeout entries. If you have those, there are
    lenghty discussions about this in the Dell support forums, with a number of
    workarounds that usually will get you around this problem.
     
    RGuillaume, May 6, 2007
    #6
  7. Cinda

    Cinda Guest

    thanks...but how do I check and "Event Viewer for IASTOR"?
     
    Cinda, May 6, 2007
    #7
  8. Cinda

    Cinda Guest

    Thanks so much, Frank. Could it be possible that I have 29 drivers to
    download? That is what showed up when I entered my service tag # and model
    number. If so, I'll get started. Some were listed as urgent and
    recommended...download all of them? Thanks again! Cinda
     
    Cinda, May 6, 2007
    #8
  9. Cinda

    DanS Guest

    It wasn't clear in the OP, this may have been the free Vista Upgrade
    program.

    Would this not then be supported by Dell also ? They did in fact promise it
    as part of the orignal sales deal, if it was part of that program.
     
    DanS, May 6, 2007
    #9
  10. Cinda

    Mr. Arnold Guest

    I don't know about Dell, but HP didn't support it. The HP laptop came with
    Home Premium. I brought the upgrade for Ultimate from HP. They came back and
    told me twice, that if I installed Ultimate, the software warrantee was
    broken.

    I suspect Dell will do like wise.
     
    Mr. Arnold, May 6, 2007
    #10


  11. What has Dell's technical support had to say about the issue. Your
    computer is still under warranty; the manufacturer should be the first
    place you turn to when you have problems.


    --

    Bruce Chambers

    Help us help you:
    http://dts-l.org/goodpost.htm
    http://www.catb.org/~esr/faqs/smart-questions.html

    They that can give up essential liberty to obtain a little temporary
    safety deserve neither liberty nor safety. -Benjamin Franklin

    Many people would rather die than think; in fact, most do. -Bertrand Russell
     
    Bruce Chambers, May 6, 2007
    #11
  12. Cinda

    DanS Guest

    Yes but your PC came with Vista Home Premium and you wanted to go to
    Ultimate. I suspect the OP's PC came with _XP_ pre-installed, and they
    received a 'free Vista upgrade coupon' (or however Dell handles it) from
    Dell for when Vista came out.

    The free Vista was a selling tavtic to get them to buy the PC in the
    first place. I'd be pretty ticked off if they won't provide support for
    that.
     
    DanS, May 7, 2007
    #12
  13. Cinda

    Cinda Guest

    You know...you're right. It just seemed easy to log on here with so much
    info at my fingertips, but with it freezing every few minutes, I don't get
    very far. I'll call Dell...I'm sure we are covered since the computer came
    with XP os and Dell gave us Vista for free (well, 10 for shipping and
    handling)...thanks for all of your help everyone! Cinda
     
    Cinda, May 7, 2007
    #13
  14. Cinda

    Roedy Green Guest

    I don't think Vista is ready for home use. If you can get the XP
    install disks, go back.
     
    Roedy Green, May 7, 2007
    #14
  15. Cinda

    Julian Guest

    Vista is fine clean installed on a new computer.
     
    Julian, May 7, 2007
    #15
  16. Cinda

    Kris Guest

    My new Dell was doing the same thing fairly often. Some of it stopped when I
    did the driver updates from Dell, and a huge amount of it stopped when I
    pulled the ATI video card out and switched it for an Nvidia card. I still
    get it, only rarely, so there's probably something else causing the problem,
    too. Go Dell!

    *snork*
     
    Kris, May 7, 2007
    #16
  17. Cinda

    Keith Sparks Guest

    Hi, I had this with a dell and I was told to change the ports the sata
    drives were on i.e. instead of ports 2 & 3 I changed them to 3 & 5 and since
    then no freezes. Be sure to change this in the bios as well.

    Regards

    Keith
     
    Keith Sparks, May 7, 2007
    #17
  18. Cinda

    gary Guest

    --
    fancygunner


     
    gary, Jul 25, 2007
    #18
  19. Cinda

    gary Guest

    --
    fancygunner, could you describe what you mean by "freezes up"?
     
    gary, Jul 25, 2007
    #19
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.